This is happening to me too and can't find an answer anywhere!!!! It was hooked up to my desktop for an entire hour this morning and never completed. I had to just shut the computer down since I couldn't wait any longer without being late to work, WTF?!?
This is also the first time on crackberry there is no answer to be found- any only one other person with the problem! HELP! Please, anyone?
DM is the absolutely bane of my damn life. I have wasted HOURS today trying to sort this. So eventually it triggered in me to specify what to back up, so I went into custom backup and selected everything except 'smart card options', thinking this would solve the problem.
What has happened now?
Exactly the same thing. Except it nowreads:
Backing up Shortcut Settings 1 of 1 Record
Dealing with Desktop Manager/sync/backups are the only times that I hate BlackBerry/RIM and seriously consider leaving.
I haven't played with them, but check out Options > Security > Smart Card...
There are individual options for each item in there... You can also hit Menu > Help for more info on what the Smart Card is.
Does your device back up always finish at some point? It started taking 20-30 min about a week or two ago, but the hour long and still going "Backing up Smart Card Options 1 of 1 Record" today was killin' me...
I was also not able to cancel out, I hit the button but the bar never stopped moving or shut down. It scares me to disconnect the device and/or force the computer to shut down while the Desktop software is running but what am I gonna do, let it sit there all damn day?!? I NEED my phone!
So aggravated I tell you
I will try this when I get the chance, but this has never happened before. In all my three years with BlackBerry this problem has only kicked in in the last two to three weeks. I can't see it being the SIM card. If it is, what has triggered this? I'm extremely aggrieved with BlackBerry and RIM in recent weeks, but I'm trying desperately to keep my claws dug in. It seems ridiculous having to wait 30 minutes for my backup (1 hour with the above poster!). Come on RIM, let's have better customer relations/help on your website please.
same thing has been happening to me too for weeks now.
a lot of un-explainable problems have been showing up these days.
i hope no one is wirelessly transfering bugs into our phones/PC from RIM? just saying.
When we're trying to a new OS, at the very last stage of backup prior to loading, it says Backing up Smart Card Options and it gets stuck there... Not sure what or why. I've never had this issue before.
I was finally patient enough to wait it out, and it did back up, with both SIM & memory cards in the 9900. It took 1 1/2 hoiurs! It was hung on the Smart Card thing for about an hour and 15 min of this. At the end there was a pop up about something failing to sync, but I can't remember exactly what it was, but something small and, I believe, insignificant, like 1 Address shortcut?
I then went to try and install the .540, but made the mistake of not unchecking 'backup' so it's caught in the loop again! I think tomorrow, now that I have made the backup, I may wipe the whole device and OS away and try a nice clean install of the All Language .540 leak.
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