[superlahm]

I bought a PAYG Blackberry pack this Friday from EE. But I never received the message "Your handheld has been registered with the wireless network". I don't see a Blackberry logo, nor can I setup emails, BBM and other applications requiring BIS. I phoned the customer service and was told EE does not provide BIS to legacy devices and I have to swap to T-mobile or Orange. I think that's ridiculous. If that is true then why on earth does EE sells Blackberry packs? I wonder if anyone else is on a Blackberry plan with EE, and what kind of plan and device do you got? Mine is Bold 9900 and 10 pound PAYG Blackberry pack.

[KevinSlegg]

I'm on an EE Pay Monthly Plan with a BB Z10.

I've had no problems setting up e-mails etc; I initially had a problem with high data usage but that's now resolved. However, even when they were selling it their support was pretty awful - I was told that I should 'google' any problem I had. Have you tried contacting BB - I've previously found their support forum to be pretty good.