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Hi everyone. I just received my 9930 and day 2, and already having problems with it.
The first thing I noticed was how SLOW App World is. I keep getting the hourglass when I try to do anything on there, to the point where I just gave up trying. Nice going, RIM.
Next, after one full day of use on the new battery, when I plugged in my phone, it didn't start charging, and it popped up with a message that the charger can't charge the device. Um, okay. I tried a different charger (from my prev. model BBerry)...same message. I plugged it into my computer, same.
Finally decided on a battery pull and it seemed to then recognize the charger. However, after 8 hours on charge (overnight), when I went to unplug the phone today, the charge dropped to 90% immediately. How disappointing...brand new phone, too!
The good news is, the charge lasted in the 80% range throughout the day with a few short calls, a few texts, and a handful of emails. So I plugged it into the charger again, and it started charging, but it never went up to a full charge (it keeps saying it's 80% full, never goes above that).
I called Sprint - and they created a ticket for me to go to a Service Center (store). Are you kidding me, on a 2-day old phone already?!
I called RIM directly, and spoke to a very nice rep there; she said since Sprint didn't refer me, they'd normally charge $49.99 for tech support BUT she'd wave that and transfer me to tech support. Great!
The tech support guy, though, was a dud. I told him the issue, and he said it's the battery. I told him I'd read oodles of pages online about people having this issue and changing the battery didn't change the problem. He said, then it's the phone itself (really, this is "tech" support??). So he said to get Sprint to send me a new battery - and I'd have to make that call - and if that doesn't work, then to ask Sprint to send me a new phone.
I asked, "Is this a known issue with this model?" and he said "Nope, it is not known."
I mentioned how there are many pages online of people complaining about this very issue (mentioned this site as well) and he said, "Nope, not aware of that". Well, BECOME AWARE, sheesh!
I asked why he thought this was happening, and he said, "Likely a bad batch of phones". Really?! They said that to me with my last 3 Tours!
So in the end, I am getting my phone replaced and skipping the entire battery replacement ordeal (as I've read it doesn't fix the issue anyway).
Just now, I plugged in my phone to my computer to at least back up everything from the past 24 hours and it won't recognize the charger again!! Had to battery pull AGAIN to get the phone to respond. This is worse than the Tour 9630!!
Come on, RIM!
FYI, I did update to the newest OS release put out by Sprint - which I was notified wirelessly by, the minute my phone was activated (Build 7.1 bundle 457). I don't know if THAT is the issue or not, but prior to upgrading the OS, the phone was slow as molasses. Now it's fast, but it won't charge or recognize the charger. Hmpf.
Otherwise, this is a gorgeous phone, but what's the point if it's too slow, won't charge, or...as I'm expecting, it will shortly brick?Last edited by HollyDay; 12-31-11 at 01:40 AM.
12-31-11 01:24 AM - Thanks for all the responses!
First, I just unplugged my phone after 13 hours of charge and it said 100%. By the time I walked over to my computer, it now says 90%. I literally only have to unplug the phone to lose 10% charge.
Second, the available free memory on my phone (under Device and Status information) is 117983406 bytes, which seems like a lot..? But under the Analyzer, choosing "Issues With Device Responsiveness/Test Device Responsiveness," it says:
Free Memory: 21%
The device appears to be running out of memory. The following contains tools and device summaries that are available to help free up memory which will improve responsiveness.
So I press Show Device Summary and here's the break down:
Messages: 906.9K
SMS Messages: 9.7K
MMS Messages: 0.0K
Attachment Data: 56.2K
Calendar: 52.5K
Content Store (Multimedia files)
Built-in Media Storage: 6.2GB
Total Free: 6.0GB
Total Used: 299.1MB
Browser: 67.9K
Third Party Applications: 30864.2K
Memory Cleaner (which I ran) and didn't make any difference in the memory % reading under Analyzer. So why is the memory so low?
My device is running 7.1.0.163 - as correctly mentioned above - Platform 5.1.0.137. This was an OTA update, but even before I agreed to wirelessly install it, my Desktop Manager also said the same update is available. So are you folks saying to downgrade to the original, out-of-the-box OS? (it is faster with the OTA OS, but there is the battery issue...and the charger not being recognized, of course).
I also just received my replacement phone, but I want to play with this current one and make some changes - per your suggestions - before I switch over, if things don't improve. I do like the phone a lot (and I switched to BBerry from the Samsung Galaxy SII - which I loved, but got no reception on). This phone serves most of my purposes, but I don't want to have to back it up every day due to possible memory drain (which I don't even understand), or the charger not working.
Would appreciate your input!
Also, Sprint users...did your 9930 come with a micro SD card? Mine didn't.Last edited by HollyDay; 12-31-11 at 05:21 PM.
12-31-11 05:13 PM - Ahh, got it.
Cool..will try this. And then can I upload all my data from the backup? That shouldn't affect the OS, right?Yes, I am suggesting you wipe the OS with BBSAK and then reload it with apploader.
Ok, thanks.I used to use tapatalk to post here, but didn't really care for it. I post from the browser.12-31-11 06:14 PM - No, corrupt data doesn't mean the phone itself. It means some of the data in your backup is corrupt and can cause errors.By corruptdatabase, you mean the actual phone, not my data, correct?
If that's the case, then I will move to the replacement phone and start over.
Will post update (tomorrow).
Happy New Year!12-31-11 07:42 PM - I just received an e-mail from Blackberry tech support regarding the charger not being recognized. Here's what it says, "This is a previously reported issue that has been escalated internally to our development team for investigation. The only workaround in which you have already discovered is to hard reset the device by manually removing and re inserting the device battery."
That's not an option, to pull the battery every time the phone needs to charge...01-02-12 05:10 PM
