Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 16 of 16
Like Tree3Likes
  • 1 Post By MykOne
  • 1 Post By knowledge_6
  • 1 Post By FBA
  1. MikeFromCanada's Avatar
    CrackBerry Addict

    Posts
    626 Posts
    Global Posts
    627 Global Posts
    Thread AuthorThread Author   #1  

    Default 9900 White Screen of Death/JVM Error (Resolved)

    Just wanted to give people a heads-up on a problem I had faced over the weekend, and how it was resolved.

    I had a problem over the weekend where my phone just became unresponsive/sluggish. So I pulled the battery, and then it gave me a white screen of death and a JVM error. I pulled again and then the phone would show a bunch of error messages (uncaught exceptions). The phone would load up the OS past the progress bar initialization, then go into my options page, ask me to confirm my timezone, and then flash consecutively a number of error pop-ups. I could not clear them off the screen. Luckily I was able to connect to desktop manager, backup the phone and wipe with it and install the OS again. Must have been a corrupted App stopping the OS from loading up. I had a few back-ups of the phone from earlier (usually backup at least once a week). For the record I was using the official 7.0.0.353 on the Bold

    Keep on top of backing up your phone, it only takes 1 minute, but it could be your saviour

    Posted from my CrackBerry at wapforums.crackberry.com
  2. Chrisy's Avatar
    CrackBerry Genius of Geniuses

    Posts
    14,906 Posts
    Global Posts
    17,548 Global Posts
    #2  

    Default

    This error seems to be common on the new Bolds. Any idea yet what app is causing it? I'm considering a 9930, but not with all these JVM errors happening.

    Glad you got it fixed though. But, what, specifically caused it?
  3. MikeFromCanada's Avatar
    CrackBerry Addict

    Posts
    626 Posts
    Global Posts
    627 Global Posts
    Thread AuthorThread Author   #3  

    Default

    Not sure which app actually caused it, but here is a list of apps which I have installed:

    Facebook
    Score Mobile
    Score Mobile FC
    BerryWeather
    Bridge
    Protect
    WhatsApp
    One Touch Flashlight
    3D roller coaster Rush
    Texas Hold'em King Live
    Rogers My account
    Photo Studio: Camera+
    Photo Studio: Editor
    Wikitude
    Google Maps
    Signal Booster
    Formula 1
    Blackberry Traffic
    Uber Social
    Rogers Live
    BatteryWatch

    Posted from my CrackBerry at wapforums.crackberry.com
    Thanked by:
    Chrisy (09-19-2011) 
  4. jefo13's Avatar
    CrackBerry Abuser

    Posts
    406 Posts
    #4  

    Default

    Quote Originally Posted by MikeFromCanada View Post
    Not sure which app actually caused it, but here is a list of apps which I have installed:

    Facebook
    Score Mobile
    Score Mobile FC
    BerryWeather
    Bridge
    Protect
    WhatsApp
    One Touch Flashlight
    3D roller coaster Rush
    Texas Hold'em King Live
    Rogers My account
    Photo Studio: Camera+
    Photo Studio: Editor
    Wikitude
    Google Maps
    Signal Booster
    Formula 1
    Blackberry Traffic
    Uber Social
    Rogers Live
    BatteryWatch

    Posted from my CrackBerry at wapforums.crackberry.com
    Does Signal Booster really work?
  5. zaandam24's Avatar
    CrackBerry Abuser

    Posts
    145 Posts
    #5  

    Default

    Quote Originally Posted by MikeFromCanada View Post
    Not sure which app actually caused it, but here is a list of apps which I have installed:

    Facebook
    Score Mobile
    Score Mobile FC
    BerryWeather
    Bridge
    Protect
    WhatsApp
    One Touch Flashlight
    3D roller coaster Rush
    Texas Hold'em King Live
    Rogers My account
    Photo Studio: Camera+
    Photo Studio: Editor
    Wikitude
    Google Maps
    Signal Booster
    Formula 1
    Blackberry Traffic
    Uber Social
    Rogers Live
    BatteryWatch

    Posted from my CrackBerry at wapforums.crackberry.com
    whats rogers live?
  6. toobs623's Avatar
    CrackBerry Genius

    Posts
    2,453 Posts
    #6  

    Default

    installing apps one at a time is usually a smart idea, especially if you are messing around (for example installing os6 apps on an os7 device). it is much safer and makes life a lot easier if errors do occur
  7. MykOne's Avatar
    CrackBerry Abuser

    Posts
    305 Posts
    Global Posts
    307 Global Posts
    #7  

    Default

    My phone froze up and when I did the battery pull, I dot the JVM Error 545 white screen. Would not boot up no matter how many times I pulled the battery.

    Took it back to Verizon and got a replacement.
    Chrisy likes this.
  8. knowledge_6's Avatar
    CrackBerry Master

    Posts
    1,281 Posts
    Global Posts
    1,354 Global Posts
    PIN
    2*******
    #8  

    Default

    i suggest getting a replacement.. i got the JVM error twice and both times i was able to reload the OS after a few attempts each time.

    My phone finally died over the weekend. Instead of loading the OS again on a corrupt phone i decided to finally get a replacement. Since i reported the first time i got the JVM error they are sending me a new one (although on backorder) even after the 30 days.

    they said that my apps or backup file from my previous phone coulda corrupted the phone because i did a backup instead of a device switch.

    so if u get a JVM error i suggest u return it as it may cause problems down the road.
    Chrisy likes this.
  9. Speczorz's Avatar
    CrackBerry Abuser

    Posts
    304 Posts
    Global Posts
    308 Global Posts
    #9  

    Default

    Did you guys see this article?

    JVM Error 102 on your BlackBerry? Try this solution BEFORE wiping! | CrackBerry.com

    Haven't tried it myself yet, just because I have not gotten any JVM errors.

    Hope that helps!
  10. Fnord's Avatar
    CrackBerry Master

    Posts
    1,429 Posts
    Global Posts
    1,445 Global Posts
    #10  

    Default

    Quote Originally Posted by zaandam24 View Post
    whats rogers live?
    Was wondering the same thing - https://appworld.blackberry.com/webstore/content/25356

    Rogers.com/live
  11. snickdog's Avatar
    CrackBerry User

    Posts
    81 Posts
    #11  

    Talking

    Quote Originally Posted by Speczorz View Post
    Did you guys see this article?

    JVM Error 102 on your BlackBerry? Try this solution BEFORE wiping! | CrackBerry.com

    Haven't tried it myself yet, just because I have not gotten any JVM errors.

    Hope that helps!
    I can heartily endorse this solution! I got the error on Sunday with my 9930. The above solution was great -- except rather than use the program noted, I used BBSAK instead to read the logs and find the offending .cod files (which, in my case, was the FourSquare app). I got rid of the files mentioned in the logs, and it rebooted fine -- when it came up I finished the uninstall of FourSquare, rebooted, then reinstalled it. It's been fine since. I didn't lose a single bit of data, either!
  12. toobs623's Avatar
    CrackBerry Genius

    Posts
    2,453 Posts
    #12  

    Default

    a jvm error is a software problem and can be fixed with software solutions. it is indeed easy to exchange the phone, but not necessary
  13. BuddyL's Avatar
    CrackBerry Genius

    Posts
    3,029 Posts
    Global Posts
    3,030 Global Posts
    #13  

    Default

    I got JVM 517 and that's the kiss of death. I got it after 3 days and just had to return the phone
  14. FBA
    FBA is offline
    FBA's Avatar
    CrackBerry Genius

    Posts
    1,637 Posts
    Global Posts
    2,410 Global Posts
    #14  

    Default

    No, it's not, it's just a corrupted files system, which can be addressed with the DM and an OS reload, or (better) a Java wipe and an OS reload. Been there, done that.

    Most often, in fact almost all of the time, these errors are caused by installing poorly designed or non-compatible software/apps.

    Do you return your PC every time it crashes?
    Z10
    Steve - Besadmin
    Deanig_12 likes this.
  15. OniBerry's Avatar
    CrackBerry Genius

    Posts
    3,923 Posts
    Global Posts
    3,122 Global Posts
    PIN
    2AB9C463
    #15  

    Default

    Quote Originally Posted by FBA View Post
    No, it's not, it's just a corrupted files system, which can be addressed with the DM and an OS reload, or (better) a Java wipe and an OS reload. Been there, done that.

    Most often, in fact almost all of the time, these errors are caused by installing poorly designed or non-compatible software/apps.

    Do you return your PC every time it crashes?
    I do. If not I call for a grownup`s help
    Cuius testiculos habes, habeas cardia et cerebellum...
    Z10 (v10.2.x.xxx Rogers), Playbook (v2.1.0.1314) | Rooted SGS IV
  16. Tee Fore's Avatar
    CrackBerry Newbie

    Posts
    1 Posts
    #16  

    Default

    Guys,

    The reason for the white screen of death on the Blackberry is a RIM application called BlackBerry Protect.

    Remove this application and the problem would immediately go away.

    Quote Originally Posted by MikeFromCanada View Post
    Just wanted to give people a heads-up on a problem I had faced over the weekend, and how it was resolved.

    I had a problem over the weekend where my phone just became unresponsive/sluggish. So I pulled the battery, and then it gave me a white screen of death and a JVM error. I pulled again and then the phone would show a bunch of error messages (uncaught exceptions). The phone would load up the OS past the progress bar initialization, then go into my options page, ask me to confirm my timezone, and then flash consecutively a number of error pop-ups. I could not clear them off the screen. Luckily I was able to connect to desktop manager, backup the phone and wipe with it and install the OS again. Must have been a corrupted App stopping the OS from loading up. I had a few back-ups of the phone from earlier (usually backup at least once a week). For the record I was using the official 7.0.0.353 on the Bold

    Keep on top of backing up your phone, it only takes 1 minute, but it could be your saviour

    Posted from my CrackBerry at wapforums.crackberry.com

Posting Permissions