1. purplerain_alcc's Avatar
    My new 9900 when plugged in displays the lightning bolt for a few seconds then it displays a black plug, therefore the device is not charging, what can I do to fix this? Help me please
    08-11-12 05:22 PM
  2. o4liberty's Avatar
    First I would try a battery pull.

    Sent from my BlackBerry 9930 using Tapatalk
    08-11-12 05:47 PM
  3. Jake90087's Avatar
    Then try a different charger.
    08-11-12 05:57 PM
  4. madman0141's Avatar
    If you have a PlayBook use that charger cause the one that came with the Bold is junk. Also a battery pull as pointed out in prior posts usually fixes all.
    08-11-12 05:59 PM
  5. deejayburnout's Avatar
    Does it not do that when the phone is fully charged and is essentially powered via the cable, hence the signal.
    08-11-12 06:04 PM
  6. lion164's Avatar
    My new 9900 when plugged in displays the lightning bolt for a few seconds then it displays a black plug, therefore the device is not charging, what can I do to fix this? Help me please

    i get that on my bold 9790 and it comes with OS 7.1 and the battery still charges so don't worry

    Sent from my BlackBerry 9790 using Tapatalk
    08-11-12 06:05 PM
  7. purplerain_alcc's Avatar
    Does it not do that when the phone is fully charged and is essentially powered via the cable, hence the signal.
    I checked the. Battery and it is not full charged, also the battery pull does not help
    08-11-12 06:12 PM
  8. purplerain_alcc's Avatar
    i get that on my bold 9790 and it comes with OS 7.1 and the battery still charges so don't worry

    Sent from my BlackBerry 9790 using Tapatalk
    Ok I will monitor it and see if it is actually charging
    08-11-12 06:13 PM
  9. cyprusfire's Avatar
    I had this problem in the past. It would constantly be solved be doing a reset Alt + Shift + Delete and then it would work once or twice and then back to the same problem.

    Finally I solved the problem by updating the OS to a newer version.
    08-11-12 06:28 PM
  10. lion164's Avatar
    Ok I will monitor it and see if it is actually charging
    what OS are u running by the way

    Sent from my BlackBerry 9790 using Tapatalk
    mikeplus1 likes this.
    08-11-12 07:31 PM
  11. greggebhardt's Avatar
    Installing a new OS would be the next thing to try for sure.
    08-12-12 05:45 AM
  12. infinus's Avatar
    try for replacement
    08-12-12 07:23 AM
  13. purplerain_alcc's Avatar
    what OS are u running by the way

    Sent from my BlackBerry 9790 using Tapatalk
    I'm using os 7.1
    08-12-12 09:29 AM
  14. lion164's Avatar
    I'm using os 7.1

    what version like im using OS 7.1.0.569

    Sent from my BlackBerry 9790 using Tapatalk
    08-12-12 09:42 AM
  15. Smidgen34's Avatar
    Do a battery pull and that should fix the problem. That happens to me occasionally and the battery pull always fixes it. Hope that helps.


    Sent from my BlackBerry 9930 using Tapatalk
    08-12-12 10:15 AM
  16. kwm1337's Avatar
    If you have a PlayBook use that charger cause the one that came with the Bold is junk. Also a battery pull as pointed out in prior posts usually fixes all.
    I agree, but then again that "beast" of a PB charger puts out 1,800mA which is more than double the 750mA the phone puts out... I say this only as a cautionary tale: Using the standard PB charger with the standard Bold battery will kill the battery over time, but it is not as bad as previously set-ups I have done with mismatched guidances. However, I remember with one of the smart card readers, using the PB charger killed the reader's internal battery within a matter of a few uses. Sadly, it had to be destroyed
    08-12-12 10:47 AM
  17. purplerain_alcc's Avatar
    what version like im using OS 7.1.0.569

    Sent from my BlackBerry 9790 using Tapatalk
    Sorry, its 7.1.0.1149
    08-12-12 11:11 AM
  18. kwm1337's Avatar
    I believe what purplerain_alcc is trying to say is the

    OS is 7.1.0.342 and his Package Version is 7.1.0.1149
    08-12-12 11:55 AM
  19. xanadome's Avatar
    My new 9900 when plugged in displays the lightning bolt for a few seconds then it displays a black plug, therefore the device is not charging, what can I do to fix this? Help me please
    Are you always topping it off above say 80%?
    Considering it is a new battery, you may have to recalibrate the battery by draining it further down below 50%, then charge.
    While the battery is not Ni-MH etc any more, and Li-ion or Li-Polymer does not have a memory effect, I always find it advisable to cycle it fairly deeply 2 or 3 times before start using it normally.
    If you have a charging stand, and a habit of always charging it (topping off), then this might happen.
    08-12-12 12:11 PM
  20. robsteve's Avatar
    Are you using a BlackBerry brand charger? If you are using a generic charger, especially the usb port type, you may need a charge only cable. Most generic chargers are wired for Apple devices and do not have the right connections on the data lines for the phone to know it is a charge source.
    08-12-12 01:46 PM
  21. purplerain_alcc's Avatar
    Are you using a BlackBerry brand charger? If you are using a generic charger, especially the usb port type, you may need a charge only cable. Most generic chargers are wired for Apple devices and do not have the right connections on the data lines for the phone to know it is a charge source.
    The phone came with a mobi (brand ) charger not the original blackberry, the phone charges using the usb cable only, I've had rhe fone for a month now and it was charging fine until I had to reload the software about 2 weeks ago and now it has this problem
    Last edited by purplerain_alcc; 08-12-12 at 02:58 PM.
    08-12-12 02:55 PM
  22. dangerousfen's Avatar
    The phone came with a mobi (brand ) charger not the original blackberry, the phone charges using the usb cable only, I've had rhe fone for a month now and it was charging fine until I had to reload the software about 2 weeks ago and now it has this problem

    If, as you say, the problem occurred after you reloaded the OS, then for sure that's the cause.

    Perhaps you had a duff load.

    Load up 569 and see how you go.

    Sent from my BlackBerry 9900 using Tapatalk
    Last edited by dangerousfen; 08-12-12 at 03:44 PM.
    08-12-12 03:09 PM
  23. kwm1337's Avatar
    I was maybe thinking the power pins on the USB ports maybe sending an irregular current signal... Maybe unlikely, but possible...
    08-12-12 05:19 PM
  24. robsteve's Avatar
    The phone came with a mobi (brand ) charger not the original blackberry, the phone charges using the usb cable only, I've had rhe fone for a month now and it was charging fine until I had to reload the software about 2 weeks ago and now it has this problem
    If the charger is one that has a usb port in it and you use your usb cable to charge the BlackBerry, you will need a charge only cable. Starting with OS 7 devices, the phones need BlackBerry chargers or charge only cables, which have a connection across the data lines.

    Edit:

    Some of the chargers not made for Apple devices will also work, such as Nokia.
    Last edited by robsteve; 08-12-12 at 05:30 PM.
    08-12-12 05:22 PM
  25. frannip's Avatar
    My Torch 9850 had the same issue. Usually a battery pull would fix it. When it didn't I would keep it plugged in and would notice that eventually the lightning bolt would come back on. For other reasons, I needed to do a clean wipe of my phone a couple times in a row, ultimately not re-installing all my apps. I found that the charging issue was resolved after omitting a certain APP. Once I updated my OS it didn't happen anymore either.

    Good Luck!!
    08-13-12 10:07 AM
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