9900 Browser Crashes

**nomi1978** · 09-07-2011, 09:55 PM

I have been using the 9900 for a couple of weeks and I have 2 issues that are annoying me.

1) Randomly when I am browsing I will get a message stating the browser experienced an unexpected error and closes my webpage and prompts me if I want to go back to the page. This happens if there is only one tab open or 6 so I am not sure if its a memory thing. I haven't been able to narrow down specific sites or any other patterns.

2) Whenever the device reboots or I reset it my hidden icons come back. This always happens and I am not sure why.

I am using OS 7.0.0.353. Anyone else experience these issues.

**mhw100** · 09-07-2011, 10:08 PM

That sounds odd. Did you get the same errors on .261. If not then you might have a corrupted OS and just need to reload it. If you did then it might be hardware related.

**movi3king** · 09-07-2011, 10:16 PM

im running .340 on my 9930 and have same issue with browser

**gordongr** · 09-07-2011, 11:11 PM

Mine crashes every time I visit rebtel.com but its the only site that causes mine to crash, have no idea why. I can't get the Rebtel app now, app world says unsupported device & carrier.

Sent from my BlackBerry 9930 using Tapatalk

**funnykindel** · 09-08-2011, 02:35 AM

i havent experienced the the browser crash but i use to experience the hidden icon issue but it stopped after i "clean" installed .353

**nomi1978** · 09-08-2011, 07:06 AM

I went from.261 to .353 directly as soon as I opened the device.I will try a clean install and see if that helps.

The other thing I have found is when clicking on links even if I am right on top of the link it picks the one below. For example on crackberry when I hit forums and want to select 9900 forum it goes to the 9860. I have to hit above the 9900 to make it work or really zoom in and select. I think I may have a hardware issue or screen calibration issue.

Posted from my CrackBerry at wapforums.crackberry.com

**naviwilliams** · 09-08-2011, 07:24 AM

I have the EXACT same issue. And I even cleared the cache thinking it was a cache issue. I didn't have this issue on my 9930 [Verizon], rather odd when I started getting it on the 9900 [T-Mobile]...

Originally Posted by naila_nc

I have been using the 9900 for a couple of weeks and I have 2 issues that are annoying me.

1) Randomly when I am browsing I will get a message stating the browser experienced an unexpected error and closes my webpage and prompts me if I want to go back to the page. This happens if there is only one tab open or 6 so I am not sure if its a memory thing. I haven't been able to narrow down specific sites or any other patterns.

2) Whenever the device reboots or I reset it my hidden icons come back. This always happens and I am not sure why.

I am using OS 7.0.0.353. Anyone else experience these issues.

**WJF84** · 09-26-2011, 09:15 AM

I'm also seeing the browser crash quite regularly. It tends to happen most frequently when pinch-zooming while the page is still loadkng.

Anyone have a fix yet?

Posted from my CrackBerry at wapforums.crackberry.com

**cgangoli** · 01-28-2012, 10:38 PM

Originally Posted by mhw100

That sounds odd. Did you get the same errors on .261. If not then you might have a corrupted OS and just need to reload it. If you did then it might be hardware related.

yes... Same problem with .261

**DaNii1985** · 01-29-2012, 02:17 AM

I had the same problem with 7.1.0.205. Only thing I changed was uncheck Encryption option in Security and since then my browser is working like a charm.

**Phill_UK** · 01-29-2012, 06:21 AM

Originally Posted by cgangoli

yes... Same problem with .261

Update your OS then

**elsergecruz** · 01-30-2012, 09:51 PM

Originally Posted by naila_nc

I have been using the 9900 for a couple of weeks and I have 2 issues that are annoying me.

1) Randomly when I am browsing I will get a message stating the browser experienced an unexpected error and closes my webpage and prompts me if I want to go back to the page. This happens if there is only one tab open or 6 so I am not sure if its a memory thing. I haven't been able to narrow down specific sites or any other patterns.

2) Whenever the device reboots or I reset it my hidden icons come back. This always happens and I am not sure why.

I am using OS 7.0.0.353. Anyone else experience these issues.

yeah I'm having the SAME issue! my browser just keeps crashing multiple times per day. I'm using the latest updated us software .250. pretty much the only thing I was missing from my previous blackberrys was the ability to open multiple pages so I definitely use it a lot on my 9900!

Most recently while I'm browsing my phone will lock, black screen on me, and I'll get the red light of death. It usually just restarts but a few times already I've gotten a white screen then App Error or JVM Error & most recently I just got Error

**SC457** · 01-30-2012, 10:43 PM

happens to me very rarely on .590 and now on .576, definitely upgrade to a newer version OS and should solve it for the most part.

**enots27** · 11-05-2012, 10:02 AM

9900/7.1.0.714 I have the same issue but only when using youtube. I have no idea why. I get to watch the video and when I go back the browser crashbut not all the time.

**linuxbbm** · 11-05-2012, 10:25 AM

Upgrade OS?

**zizikurfi** · 01-03-2013, 06:01 PM

my blackberry bold 9900 keeps blinking a red light and d screen won't come on.........help!!!!i have tried removing the battery and putting it back but nothing