Youtube not working on wi-fi but does on 3g.

**wiley2000** · 01-23-2013, 06:59 AM

My BB 9790 all of a sudden wont play youtube videos over my wifi at home. If I shut off the wifi, youtube will work over 3g with no problem. I've done a battery pull, re-set my wifi, removed the wifi connection from my BB and then re-added it again. I'm running version BB 9790 / 7.1.0.523 (B1647).

I'm thinking somewhere along the last few days my daughter my messed with it (settings) and she did something.

Any ideas or help would be greatly appreciated.

**NerdBoss** · 01-23-2013, 07:13 AM

Whats your error message?

**wiley2000** · 01-23-2013, 01:07 PM

No error message it just keeps buffering and buffering....

**wiley2000** · 01-25-2013, 08:32 AM

Any suggestions?

**johnrod94** · 02-16-2013, 07:25 AM

same here. can anyone help?

**johnrod94** · 02-16-2013, 07:33 AM

why cant i play youtube anymore? can anyone help? it only shows the Play Sign but unable to be clicked. why?

thanks in advance

**mrskycar** · 02-16-2013, 10:34 AM

Originally Posted by johnrod94

why cant i play youtube anymore? can anyone help? it only shows the Play Sign but unable to be clicked. why?

thanks in advance

Your phone should play other video content normally. A temporary workaround for viewing YouTube videos is to use the Opera browser from BlackBerry World.

**mrskycar** · 02-16-2013, 10:42 AM

Originally Posted by wiley2000

My BB 9790 all of a sudden wont play youtube videos over my wifi at home. If I shut off the wifi, youtube will work over 3g with no problem. I've done a battery pull, re-set my wifi, removed the wifi connection from my BB and then re-added it again. I'm running version BB 9790 / 7.1.0.523 (B1647).

I'm thinking somewhere along the last few days my daughter my messed with it (settings) and she did something.

Any ideas or help would be greatly appreciated.

If you think someone messed with the settings the easiest way to resolve this would be selectively restoring information from DM. You can also try clearing the browser cache and cookies. Doing a battery pull for longer than 5 minutes.