1. sacrdandprofne's Avatar
    Lately my phone has been unresponsive on occasion when I try to unlock it. The screen will stay dark no matter what button I push, and I'll have to hold the unlock button down for about 3 seconds before it finally wakes up.

    Thoughts?



    Sent from my BlackBerry 9790
    12-07-12 07:29 PM
  2. grahamf's Avatar
    have you recently stuck it on something with a really strong magnet? That mucked up my old 9360 until I ran it over the magnet just right.
    12-08-12 12:58 AM
  3. sacrdandprofne's Avatar
    Hmmm.... not that I can recall, no....
    12-08-12 01:16 AM
  4. grahamf's Avatar
    do any of the other buttons do anything at all? pressing the end key should show you the lock screen with a message telling you to use the lock button.

    Do you use a magnetic holster or pocket? or some sort of protector made specifically for your phone that's designed to be removed for use of phone?
    12-08-12 01:20 AM
  5. sacrdandprofne's Avatar
    do any of the other buttons do anything at all? pressing the end key should show you the lock screen with a message telling you to use the lock button.

    Do you use a magnetic holster or pocket? or some sort of protector made specifically for your phone that's designed to be removed for use of phone?
    None of the buttons do anything; not even the end button.

    I'm using a gel case for pocket carrying. I haven't used my holster for weeks.




    Sent from my BlackBerry 9790
    12-08-12 05:50 PM

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