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  1. emmalouise1293's Avatar
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    Thread AuthorThread Author   #1  

    Default 9790 Update HELP!

    Hi Guys,

    I'm having a bit of a problem with my new software update.

    I've now been trying to update my software for 5 hours. The software download all went fine, but then it started to 'Back Up Data'

    Got to 11% fine, and now its stuck trying to back up social feeds.

    Dont know what to do! I've tried to reset it, battery pull, power off, full power off. but its still sat on 11%

    HELP
  2. spike12's Avatar
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    #2  

    Default

    Did you upgrade over the air or using desktop manager?
  3. emmalouise1293's Avatar
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    Thread AuthorThread Author   #3  

    Default

    Quote Originally Posted by spike12 View Post
    Did you upgrade over the air or using desktop manager?
    Over the air. still stuck at 11%!

    Please help
  4. emmalouise1293's Avatar
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    Thread AuthorThread Author   #4  

    Default

    ive tried to plug it into the PC, but its not connecting....
  5. Thor1972's Avatar
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    #5  

    Default

    Even after pulling the batt it's still stuck in the upgrade? That's odd... And when you plug it in to your PC and than do a reset? Does that give any response?
    Z10 on 10.2.1.1925 | 32GB PlayBook | NLD Vodafone Intl BB Dataplan
  6. emmalouise1293's Avatar
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    Thread AuthorThread Author   #6  

    Default

    nothing is happening when i plug in to the PC. its not picking it up at all. i pulled the battery out and it did that reboot screen, and then went back to the update
  7. emmalouise1293's Avatar
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    Thread AuthorThread Author   #7  

    Default

    oh, and its red hot...
  8. Thor1972's Avatar
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    #8  

    Default

    You could try with BBSAK or JL_Cmder. Search the forum here. I had something similar once a few years ago with a Bold 9000 and had it solved thru JL_Cmder if I remember correctly. Not sure how tho...

    I'll keep an eye open and come back as soon as I find anything!
    Z10 on 10.2.1.1925 | 32GB PlayBook | NLD Vodafone Intl BB Dataplan
  9. emmalouise1293's Avatar
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    Thread AuthorThread Author   #9  

    Default

    i dont even know what that means
  10. emmalouise1293's Avatar
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    Thread AuthorThread Author   #10  

    Default

    its just come up with 'restoring your data'

    Sometimes i wish i'd stuck with Nokia....
  11. Thor1972's Avatar
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    #11  

    Default

    'Restoring your data' sounds pretty good

    Next time please read this first: BlackBerry 302: A complete wipe and clean install of your BlackBerry OS | CrackBerry.com
    It's actually quite simple...
    Z10 on 10.2.1.1925 | 32GB PlayBook | NLD Vodafone Intl BB Dataplan
  12. emmalouise1293's Avatar
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    Thread AuthorThread Author   #12  

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    'restore failed' handheld shutting down. I give up, there is a nice field round the back of the house which will make a great burial.
  13. k-fos's Avatar
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    #13  

    Default

    you going to throw it out? toss it my way. I'll put it to good use.
    Pearl9100>Bold9790>RedQ5
    Downloading now.
  14. emmalouise1293's Avatar
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    Thread AuthorThread Author   #14  

    Default

    i will if this system restore doesnt work

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