12-18-12 05:22 PM
  1. emmalouise1293's Avatar
    Hi Guys,

    I'm having a bit of a problem with my new software update.

    I've now been trying to update my software for 5 hours. The software download all went fine, but then it started to 'Back Up Data'

    Got to 11% fine, and now its stuck trying to back up social feeds.

    Dont know what to do! I've tried to reset it, battery pull, power off, full power off. but its still sat on 11%

    HELP
    12-18-12 03:39 PM
  2. spike12's Avatar
    Did you upgrade over the air or using desktop manager?
    12-18-12 03:46 PM
  3. emmalouise1293's Avatar
    Did you upgrade over the air or using desktop manager?
    Over the air. still stuck at 11%!

    Please help
    12-18-12 03:53 PM
  4. emmalouise1293's Avatar
    ive tried to plug it into the PC, but its not connecting....
    12-18-12 04:04 PM
  5. Thor1972's Avatar
    Even after pulling the batt it's still stuck in the upgrade? That's odd... And when you plug it in to your PC and than do a reset? Does that give any response?
    12-18-12 04:16 PM
  6. emmalouise1293's Avatar
    nothing is happening when i plug in to the PC. its not picking it up at all. i pulled the battery out and it did that reboot screen, and then went back to the update
    12-18-12 04:18 PM
  7. emmalouise1293's Avatar
    oh, and its red hot...
    12-18-12 04:23 PM
  8. Thor1972's Avatar
    You could try with BBSAK or JL_Cmder. Search the forum here. I had something similar once a few years ago with a Bold 9000 and had it solved thru JL_Cmder if I remember correctly. Not sure how tho...

    I'll keep an eye open and come back as soon as I find anything!
    12-18-12 04:26 PM
  9. emmalouise1293's Avatar
    i dont even know what that means
    12-18-12 04:27 PM
  10. emmalouise1293's Avatar
    its just come up with 'restoring your data'

    Sometimes i wish i'd stuck with Nokia....
    12-18-12 04:31 PM
  11. Thor1972's Avatar
    'Restoring your data' sounds pretty good

    Next time please read this first: BlackBerry 302: A complete wipe and clean install of your BlackBerry OS | CrackBerry.com
    It's actually quite simple...
    12-18-12 04:36 PM
  12. emmalouise1293's Avatar
    'restore failed' handheld shutting down. I give up, there is a nice field round the back of the house which will make a great burial.
    12-18-12 04:47 PM
  13. k-fos's Avatar
    you going to throw it out? toss it my way. I'll put it to good use.
    12-18-12 04:58 PM
  14. emmalouise1293's Avatar
    i will if this system restore doesnt work
    12-18-12 05:22 PM

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