9790 pile of garbage!!
We now have 200 9790's at work, they are the worst phone yet.
Signal constantly drops battery life is pathetic.
We now refer to them as pagers cos you get one ring then a missed call alert.
Anyone managed to return 200 phones to Orange?
- 08-29-12, 02:42 AM #2
Are you sure its not poor network coverage? that would reduce your battery life and explain your dropped calls.
Since upgrading to the 9790 from my 9700 I've noticed an increase in signal quality and have yet to drop a call.
P.S. it would make more sense for to take it up with orange first before posting on here.. we can't really solve your problem.
It's the Phone!
The only thing that has changed is the phone,it simply doesn't work.
As for Orange,why would I waste my time chatting to someone reading a script knowing full well there is no fix.
It's on the latest software all of the others are the same,we now have an offfice full of people going around swearing at their phones as they are cut off for the umpteenth time!!
- 08-29-12, 09:03 AM #5
I will try and explain what i had done to make it an awesome device :
Set the brightness to 10% and backlight to 20secs.
Used 2G when not browsing.
Enabled battery saver to Always on.
Then i did the Unimaginable, i loaded an Hybrid OS ( best of many OS combined by a genius) and the results were mind boggling and Awesome to say the least. Try the thread below my signature and you will know for yourself how many people found peace with thier battery life. Give it a shot !
- 08-29-12, 09:13 AM #6
You say you're on the latest software, can you quote the version please? Which phones did you have prior to changing?
Last edited by spike12; 08-29-12 at 09:17 AM.
- 08-29-12, 09:58 AM #7
Want help? We're here for you.
- 08-29-12, 12:05 PM #8
The OP's report doesn't align with most comments from other CB members about the 9790. However it does align with my personal and business experience of Orange/UK.
My first response to the problem is to suggest checking cellular signal levels, both at standby and while on a call. Poor-marginal coverage or a fault at the local cell transmitter can cause the problem he describes.
The reports indicates the users are all experiencing problems in the same office. That could suggest a problem with radio signals reaching the phones - either interference, signal blocked, a failed cell, or even simply 200 phones all overloading the available connections beyond the capacity of the cell providing support. Try taking one of the known problem phones to a different area (beyond the coverage of the local cell) and see if the problem continues.
If the cellular signal is low the phone will use more power (reduced battery life) to stay in contact with the system and during a call, and call drop is more likely on a weak signal. Watch the signal indicator on one of the phones during a call, looking to see if it suddenly goes down to one (or zero) bars as the phone becomes active and it frequency hops.
When a call is connected the phone shifts from control channel to a working channel, which may fail if there is a fault at the cell base station. I've actually experienced this, where the base had one failed sector, and the call would drop as soon as the mobile device moved into the bad sector. The problem only hit working channel, not the control channel. Again, testing on another cell some miles away would help to identify this problem.
It is highly unlikely that 200 defective phones could slip through the QA process and all end up with one customer.
- CrackBerry Genius
08-29-12, 12:18 PM #9
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Love how people always say it is the phone at fault.... Smartphone technology depends on carrier infrasture and how the compay's IT configured the phones... Not once does the OP consider a different reason... always the phones's fault... IF the phone in question were so bad then I would think a vast number of other people other than the office would have the same issue.... From a personal standpoint.... My local cell coverage is excellent and my phone will ususally go a good couple of days.... When I visit some friends who are at the fringe of their coverage area.... my phones battery drain in about 4 hours.... must have a "garbage Phone".....
You can dress it up anyway you like,the core issue is the phone!!
I have had Blackberry's since 2004, this is the first one I have had that has failed to deliver the basics of a phone!!
I can drop the sim into another phone and immediately make calls from the same place using the same network.
A basic test but one that confirms it's the 9790.
I use my phone constantly and know most of the dead zones I drive past, this new 9790 has created a whole lot more of them.
To sum up, there may be some software tweaks to be had but I doubt they will fix the core flawed design.
With products like this I predict the demise of Blackberry sooner rather than later!
If there is someone out there that has a solution to the poor signal problem I would love to hear from them.
I get the impression that I have joined some kind of a blinkered cult everyone in denial about the obvious,but if that works for you.........
- 08-29-12, 01:32 PM #11
btw, if something is so obviosuly wrong, you would know what the problem is and wouldnt need our help, now would you? And please don't reply with a general statement like, its a problem with the design of the phone.. thats hardly useful.
Last edited by spike12; 08-29-12 at 01:37 PM.
- 08-29-12, 01:49 PM #13
From Branta:If the cellular signal is low the phone will use more power (reduced battery life) to stay in contact with the system and during a call, and call drop is more likely on a weak signal. Watch the signal indicator on one of the phones during a call, looking to see if it suddenly goes down to one (or zero) bars as the phone becomes active and it frequency hops.
"When a call is connected the phone shifts from control channel to a working channel, which may fail if there is a fault at the cell base station. I've actually experienced this, where the base had one failed sector, and the call would drop as soon as the mobile device moved into the bad sector. The problem only hit working channel, not the control channel. Again, testing on another cell some miles away would help to identify this problem."
When you're making phone calls does the signal strength change from just before you make the call to when the call is connected?
- 08-29-12, 01:54 PM #15
2c's advice is also a great first step (I just realized you have their latest official).
Also what has your IT admin said about the problem? Has he been looking into the problem at all for you guys? If he hasn't I would suggest getting your office mates on his back to help resolve the problem as well.
Last edited by spike12; 08-29-12 at 02:01 PM.
- 08-29-12, 04:39 PM #16
It appears you have rejected my advice to do a few simple tests and collect the evidence which would find the fault, or help your company to reject the phones as "not fit for purpose" and demand that your supplier provides fully functional replacement equipment from a different manufacturer. As far as I can remember cellular equipment and service should be covered by Supply of Goods and Services Act, but your company's legal advisors will have to check.
Now I will make one request, which you should ignore if it does not apply in your case. If this is part of a scheme to build evidence and reject the 9790 to get a new and trendy iPhone when iP5 launches, please don't waste more time here in the forums. Just get on with the plan quietly in your office.
Seriously, is this the school yard?
A phone is simply a tool,not a lifestyle identity,this particular tool does not function as it should.
As for the crack of 4 posts in 8 years usage,did you ever consider this as a recommendation of the brand,that the others obviously worked?
This might come as an alien concept but all I need is a phone that can make calls and has email the rest is of no consequence.
So far the 9790 does not make calls in a satisfactory way.Orange as predicted blamed the issue on maintenance being carried out and went through the same advice I have already been given from you guys.
So....................Does anyone have a charger for a 6310 Nokia?
- 08-30-12, 06:58 PM #20
Are you trying to kick sand in our faces? L0L
I have 3 9790s. No issues whatsoever.
Actually, if you go back and read your first post and the title of YOUR thread . . . . you're the one that started the schoolyard tempo.
Good luck with your Nokia and I hope you don't get detention for annoying people.
- 08-30-12, 07:24 PM #21
Ask your administrator to allow a few test employees the opportunity to upgrade. Any 7.1 would be better, but the latest from Tesla, up at the top of this forum, would be the one I'd choose.
- 08-30-12, 08:07 PM #22
Just out of foolish curiosity.....
Why would we take you seriously, when you claim an 8 ear history with BlackBerries, yet comment you're switching back to a 10 year old Nokia?
- CrackBerry User
08-30-12, 09:40 PM #24
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This guy should note something. The whole time he has bashed the BB. Everyone here has been diplomatic. I must commend everyone on that. And as someone else noted, going back to a 10yr old Nokia is not any smarter. Are you sure you just don't know how to use a phone?
- 08-31-12, 01:20 AM #25
This person came asking for help and all (including two MODs stepped in) but he did not take any advice and kept bashing the device. Some mother's do have 'em !
I for one have used a 9790 and feel it is a Fantastic communication device.
His loss on missing out !
Last edited by maxx71; 08-31-12 at 09:38 AM.