Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 45
Like Tree42Likes
  1. jazzert100's Avatar
    CrackBerry Newbie

    Posts
    7 Posts
    Thread AuthorThread Author   #1  

    Default 9790 pile of garbage!!

    We now have 200 9790's at work, they are the worst phone yet.
    Signal constantly drops battery life is pathetic.
    We now refer to them as pagers cos you get one ring then a missed call alert.

    Anyone managed to return 200 phones to Orange?
  2. spike12's Avatar
    CrackBerry Addict

    Posts
    529 Posts
    #2  

    Default

    Are you sure its not poor network coverage? that would reduce your battery life and explain your dropped calls.

    Since upgrading to the 9790 from my 9700 I've noticed an increase in signal quality and have yet to drop a call.

    P.S. it would make more sense for to take it up with orange first before posting on here.. we can't really solve your problem.
    andy957, maxx71 and bungaboy like this.
  3. maxx71's Avatar
    CrackBerry Master

    Posts
    1,074 Posts
    Global Posts
    1,077 Global Posts
    #3  

    Default

    Quote Originally Posted by spike12 View Post
    Are you sure its not poor network coverage? that would reduce your battery life and explain your dropped calls.

    Since upgrading to the 9790 from my 9700 I've noticed an increase in signal quality and have yet to drop a call.

    P.S. it would make more sense for to take it up with orange first before posting on here.. we can't really solve your problem.
    Totally agree with spike12,
    just to add, would also depend on which OS it is running.
    Posted via CB10

    BB Q10 SQN100-3 powered by 10.2.1.1925
  4. jazzert100's Avatar
    CrackBerry Newbie

    Posts
    7 Posts
    Thread AuthorThread Author   #4  

    Default It's the Phone!

    The only thing that has changed is the phone,it simply doesn't work.
    As for Orange,why would I waste my time chatting to someone reading a script knowing full well there is no fix.
    It's on the latest software all of the others are the same,we now have an offfice full of people going around swearing at their phones as they are cut off for the umpteenth time!!
  5. maxx71's Avatar
    CrackBerry Master

    Posts
    1,074 Posts
    Global Posts
    1,077 Global Posts
    #5  

    Default

    Quote Originally Posted by jazzert100 View Post
    The only thing that has changed is the phone,it simply doesn't work.
    As for Orange,why would I waste my time chatting to someone reading a script knowing full well there is no fix.
    It's on the latest software all of the others are the same,we now have an offfice full of people going around swearing at their phones as they are cut off for the umpteenth time!!
    There are many things that go to enhance battery of the phone.
    I will try and explain what i had done to make it an awesome device :
    Set the brightness to 10% and backlight to 20secs.
    Used 2G when not browsing.
    Enabled battery saver to Always on.

    Then i did the Unimaginable, i loaded an Hybrid OS ( best of many OS combined by a genius) and the results were mind boggling and Awesome to say the least. Try the thread below my signature and you will know for yourself how many people found peace with thier battery life. Give it a shot !
    Posted via CB10

    BB Q10 SQN100-3 powered by 10.2.1.1925
  6. spike12's Avatar
    CrackBerry Addict

    Posts
    529 Posts
    #6  

    Default

    Quote Originally Posted by jazzert100 View Post
    The only thing that has changed is the phone,it simply doesn't work.
    As for Orange,why would I waste my time chatting to someone reading a script knowing full well there is no fix.
    It's on the latest software all of the others are the same,we now have an offfice full of people going around swearing at their phones as they are cut off for the umpteenth time!!
    I'm sure if you have 200 phones you can ask to speak to someone higher up who's willing to help you, maybe corporate plans or something to that effect. Who in your organization ordered the phones? I'm sure they have a contact to speak to from which they bought the phones, they should be able to get service from there. I still find it strange that you take the time to post your problem on here instead of actually doing something about it with the people that sold you the phone.


    You say you're on the latest software, can you quote the version please? Which phones did you have prior to changing?
    Last edited by spike12; 08-29-2012 at 08:17 AM.
    andy957 and bungaboy like this.
  7. BigBadWulf's Avatar

    Posts
    35,365 Posts
    Global Posts
    35,392 Global Posts
    PIN
    pin:tang
    #7  

    Default



    Quote Originally Posted by jazzert100 View Post
    why would I waste my time chatting to someone reading a script knowing full well there is no fix.
    And yet, you post this thread on a help forum, instead of asking for assistance. The phones are quality communication devices, so you either have horrible service, the worst OS imaginable installed, an app corporate-wide installed that doesn't agree with the phones, an entire office who hate BlackBerries in general, or came here simply to annoy us.

    Want help? We're here for you.
    WAPers do it With A Passion

    Z/Q Warrior °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° `°•.¸¸.•° Born to ™ °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° Upgrade Guide

    BB10 - If you don't, kittens will die .................................................. ......................................Kevin - "I call you the PITA I love"
    Thanked by 4:
    bungaboy (08-30-2012),  D_March (08-30-2012),  Mission RIMpossible (08-30-2012),  spike12 (08-29-2012) 
  8. #8  

    Default

    The OP's report doesn't align with most comments from other CB members about the 9790. However it does align with my personal and business experience of Orange/UK.

    My first response to the problem is to suggest checking cellular signal levels, both at standby and while on a call. Poor-marginal coverage or a fault at the local cell transmitter can cause the problem he describes.

    The reports indicates the users are all experiencing problems in the same office. That could suggest a problem with radio signals reaching the phones - either interference, signal blocked, a failed cell, or even simply 200 phones all overloading the available connections beyond the capacity of the cell providing support. Try taking one of the known problem phones to a different area (beyond the coverage of the local cell) and see if the problem continues.

    If the cellular signal is low the phone will use more power (reduced battery life) to stay in contact with the system and during a call, and call drop is more likely on a weak signal. Watch the signal indicator on one of the phones during a call, looking to see if it suddenly goes down to one (or zero) bars as the phone becomes active and it frequency hops.

    When a call is connected the phone shifts from control channel to a working channel, which may fail if there is a fault at the cell base station. I've actually experienced this, where the base had one failed sector, and the call would drop as soon as the mobile device moved into the bad sector. The problem only hit working channel, not the control channel. Again, testing on another cell some miles away would help to identify this problem.

    It is highly unlikely that 200 defective phones could slip through the QA process and all end up with one customer.
    <a href="http://www.galatis.de/starboard.php?d=5518"><!-- Something special for the spammers --></a>
    CrackBerry... where only Stupid People fight about Smart Phones
    Thanked by 2:
    BigBadWulf (08-29-2012),  bungaboy (08-30-2012) 
  9. dbmalloy's Avatar
    CrackBerry Genius

    Posts
    1,627 Posts
    #9  

    Default

    Love how people always say it is the phone at fault.... Smartphone technology depends on carrier infrasture and how the compay's IT configured the phones... Not once does the OP consider a different reason... always the phones's fault... IF the phone in question were so bad then I would think a vast number of other people other than the office would have the same issue.... From a personal standpoint.... My local cell coverage is excellent and my phone will ususally go a good couple of days.... When I visit some friends who are at the fringe of their coverage area.... my phones battery drain in about 4 hours.... must have a "garbage Phone".....
    andy957, maxx71 and bungaboy like this.
  10. jazzert100's Avatar
    CrackBerry Newbie

    Posts
    7 Posts
    Thread AuthorThread Author   #10  

    Default You can dress it up anyway you like,the core issue is the phone!!

    I have had Blackberry's since 2004, this is the first one I have had that has failed to deliver the basics of a phone!!
    I can drop the sim into another phone and immediately make calls from the same place using the same network.
    A basic test but one that confirms it's the 9790.
    I use my phone constantly and know most of the dead zones I drive past, this new 9790 has created a whole lot more of them.
    To sum up, there may be some software tweaks to be had but I doubt they will fix the core flawed design.
    With products like this I predict the demise of Blackberry sooner rather than later!
    If there is someone out there that has a solution to the poor signal problem I would love to hear from them.
    I get the impression that I have joined some kind of a blinkered cult everyone in denial about the obvious,but if that works for you.........
  11. spike12's Avatar
    CrackBerry Addict

    Posts
    529 Posts
    #11  

    Default

    Quote Originally Posted by jazzert100 View Post
    I have had Blackberry's since 2004, this is the first one I have had that has failed to deliver the basics of a phone!!
    If there is someone out there that has a solution to the poor signal problem I would love to hear from them.
    jazzert100: did you try any of the troubleshooting tricks that Branta described? that would be the first step in resolving the problem. btw, you still haven't quoted any of the model numbers or the current os verson for us, that would also help bring some more information for us to help you.

    btw, if something is so obviosuly wrong, you would know what the problem is and wouldnt need our help, now would you? And please don't reply with a general statement like, its a problem with the design of the phone.. thats hardly useful.
    Last edited by spike12; 08-29-2012 at 12:37 PM.
  12. jazzert100's Avatar
    CrackBerry Newbie

    Posts
    7 Posts
    Thread AuthorThread Author   #12  

    Default

    Apologies, it's 7.0.0.611 ,this is an enterprise device,I have tried an update but says it is on the latest version.
  13. spike12's Avatar
    CrackBerry Addict

    Posts
    529 Posts
    #13  

    Default

    Thanks..

    From Branta:If the cellular signal is low the phone will use more power (reduced battery life) to stay in contact with the system and during a call, and call drop is more likely on a weak signal. Watch the signal indicator on one of the phones during a call, looking to see if it suddenly goes down to one (or zero) bars as the phone becomes active and it frequency hops.

    "When a call is connected the phone shifts from control channel to a working channel, which may fail if there is a fault at the cell base station. I've actually experienced this, where the base had one failed sector, and the call would drop as soon as the mobile device moved into the bad sector. The problem only hit working channel, not the control channel. Again, testing on another cell some miles away would help to identify this problem."

    When you're making phone calls does the signal strength change from just before you make the call to when the call is connected?
  14. 2c
    2c is offline
    2c's Avatar
    CrackBerry Addict

    Posts
    903 Posts
    #14  

    Default

    Quote Originally Posted by jazzert100 View Post
    Apologies, it's 7.0.0.611 ,this is an enterprise device,I have tried an update but says it is on the latest version.
    contact your it administrator who pushed the it policy in it to limit from upgrading

    same thing with my official 9900
    Powered by BerryLicio.us ULTIMATE 7.1 Hybrid System RC21 - 9360/7.1.0.1098 [2965]
  15. spike12's Avatar
    CrackBerry Addict

    Posts
    529 Posts
    #15  

    Default

    2c's advice is also a great first step (I just realized you have their latest official).

    Also what has your IT admin said about the problem? Has he been looking into the problem at all for you guys? If he hasn't I would suggest getting your office mates on his back to help resolve the problem as well.
    Last edited by spike12; 08-29-2012 at 01:01 PM.
    bungaboy likes this.
  16. #16  

    Default

    Quote Originally Posted by jazzert100 View Post
    Apologies, it's 7.0.0.611 ,this is an enterprise device,I have tried an update but says it is on the latest version.
    This is indeed the latest (obsolete) version supported by Orange, and will be the latest you can install without manual tweaking. If you are on BES it is unlikely your phone administrator will allow or accept the work of manually upgrading 200 devices to the now current 7.1.x.x which is supported by some other networks. However... think yourself lucky you are not on O2 or Vodafone with an even older version.

    It appears you have rejected my advice to do a few simple tests and collect the evidence which would find the fault, or help your company to reject the phones as "not fit for purpose" and demand that your supplier provides fully functional replacement equipment from a different manufacturer. As far as I can remember cellular equipment and service should be covered by Supply of Goods and Services Act, but your company's legal advisors will have to check.

    Now I will make one request, which you should ignore if it does not apply in your case. If this is part of a scheme to build evidence and reject the 9790 to get a new and trendy iPhone when iP5 launches, please don't waste more time here in the forums. Just get on with the plan quietly in your office.
    <a href="http://www.galatis.de/starboard.php?d=5518"><!-- Something special for the spammers --></a>
    CrackBerry... where only Stupid People fight about Smart Phones
    Thanked by 2:
    BigBadWulf (08-29-2012),  bungaboy (08-30-2012) 
  17. stitch69's Avatar
    CrackBerry Addict

    Posts
    782 Posts
    #17  

    Default

    Quote Originally Posted by bigbadwulf View Post
    "or came here simply to annoy us"

    lolololololol
    R.I.P. Grandpa
    DEC-16-1936 - AUG-10-2013
    bungaboy likes this.
  18. bungaboy's Avatar
    CrackBerry Genius of Geniuses

    Posts
    12,317 Posts
    Global Posts
    12,321 Global Posts
    PIN
    With Needle
    #18  

    Default

    Quote Originally Posted by BigBadWulf View Post
    . . . . . . or came here simply to annoy us.

    Been using Blackberries for 8 years, only 4 posts all in this thread.

    Refer to quoted text above. LoL
  19. jazzert100's Avatar
    CrackBerry Newbie

    Posts
    7 Posts
    Thread AuthorThread Author   #19  

    Default Seriously, is this the school yard?

    A phone is simply a tool,not a lifestyle identity,this particular tool does not function as it should.
    As for the crack of 4 posts in 8 years usage,did you ever consider this as a recommendation of the brand,that the others obviously worked?
    This might come as an alien concept but all I need is a phone that can make calls and has email the rest is of no consequence.
    So far the 9790 does not make calls in a satisfactory way.Orange as predicted blamed the issue on maintenance being carried out and went through the same advice I have already been given from you guys.
    So....................Does anyone have a charger for a 6310 Nokia?
  20. bungaboy's Avatar
    CrackBerry Genius of Geniuses

    Posts
    12,317 Posts
    Global Posts
    12,321 Global Posts
    PIN
    With Needle
    #20  

    Default

    Are you trying to kick sand in our faces? L0L

    I have 3 9790s. No issues whatsoever.

    Actually, if you go back and read your first post and the title of YOUR thread . . . . you're the one that started the schoolyard tempo.

    Good luck with your Nokia and I hope you don't get detention for annoying people.
    andy957 and maxx71 like this.
  21. BigBadWulf's Avatar

    Posts
    35,365 Posts
    Global Posts
    35,392 Global Posts
    PIN
    pin:tang
    #21  

    Default

    Quote Originally Posted by jazzert100 View Post
    A phone is simply a tool,not a lifestyle identity,this particular tool does not function as it should.
    As for the crack of 4 posts in 8 years usage,did you ever consider this as a recommendation of the brand,that the others obviously worked?
    This might come as an alien concept but all I need is a phone that can make calls and has email the rest is of no consequence.
    So far the 9790 does not make calls in a satisfactory way.Orange as predicted blamed the issue on maintenance being carried out and went through the same advice I have already been given from you guys.
    So....................Does anyone have a charger for a 6310 Nokia?
    We've listed quite a few ideas to help you resolve the issue. My best recommendation to you....

    Ask your administrator to allow a few test employees the opportunity to upgrade. Any 7.1 would be better, but the latest from Tesla, up at the top of this forum, would be the one I'd choose.
    WAPers do it With A Passion

    Z/Q Warrior °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° `°•.¸¸.•° Born to ™ °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° Upgrade Guide

    BB10 - If you don't, kittens will die .................................................. ......................................Kevin - "I call you the PITA I love"
  22. BigBadWulf's Avatar

    Posts
    35,365 Posts
    Global Posts
    35,392 Global Posts
    PIN
    pin:tang
    #22  

    Default

    Just out of foolish curiosity.....

    Why would we take you seriously, when you claim an 8 ear history with BlackBerries, yet comment you're switching back to a 10 year old Nokia?
    WAPers do it With A Passion

    Z/Q Warrior °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° `°•.¸¸.•° Born to ™ °•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•°` `°•.¸¸.•° Upgrade Guide

    BB10 - If you don't, kittens will die .................................................. ......................................Kevin - "I call you the PITA I love"
    andy957 likes this.
  23. Ben1232's Avatar
    CrackBerry Genius

    Posts
    3,816 Posts
    #23  

    Default

    Quote Originally Posted by jazzert100 View Post
    So....................Does anyone have a charger for a 6310 Nokia?
    Yes, I'd like 200 9790's for it !
    maxx71 and bungaboy like this.
  24. CrazyKenyan's Avatar
    CrackBerry User

    Posts
    11 Posts
    #24  

    Default

    This guy should note something. The whole time he has bashed the BB. Everyone here has been diplomatic. I must commend everyone on that. And as someone else noted, going back to a 10yr old Nokia is not any smarter. Are you sure you just don't know how to use a phone?
    Thanked by:
    andy957 (09-02-2012) 
    andy957 likes this.
  25. maxx71's Avatar
    CrackBerry Master

    Posts
    1,074 Posts
    Global Posts
    1,077 Global Posts
    #25  

    Default

    Quote Originally Posted by CrazyKenyan View Post
    This guy should note something. The whole time he has bashed the BB. Everyone here has been diplomatic. I must commend everyone on that. And as someone else noted, going back to a 10yr old Nokia is not any smarter. Are you sure you just don't know how to use a phone?
    You know that is the best part of this community, all try to Help. Sometimes it may solve the issue and yet somtimes it may not but that's the way it works !!!
    This person came asking for help and all (including two MODs stepped in) but he did not take any advice and kept bashing the device. Some mother's do have 'em !

    I for one have used a 9790 and feel it is a Fantastic communication device.
    His loss on missing out !
    Last edited by maxx71; 08-31-2012 at 08:38 AM.
    Posted via CB10

    BB Q10 SQN100-3 powered by 10.2.1.1925
    andy957 likes this.
Page 1 of 2 12 LastLast

Posting Permissions