- CrackBerry User
- 11 Posts
Whatsapp update & resulting connectivity issues
This morning I downloaded the most recent Whatsapp update, as prompted by Blackberry AppWorld. The first time I did this, it sat on the 4-stage initializing screen for over an hour. I deleted it and reinstalled (and have subsequently done this 4 or 5 times, downloading from both AppWorld and the Whatsapp website directly), and now I am asked to enter my phone number and confirm. Now I get "awaiting network" for ages with no sign of anything happening. Is anyone else experiencing this? Does anyone have any ideas as to how to get past this "awaiting network" screen that is making me want to rip my hair out?
Additional info: I do have a data plan, and have been receiving texts and emails as normal throughout the day. Everything else on my phone is behaving normally. I have tried several reboots/battery pulls.
Thanks a lot.
- 01-25-2012, 10:05 PM #2
First off, welcome to CrackBerry!
As soon as you have a minute, please update your profile to include your device, carrier, and location. This makes it easier for others to help you.
Also, just so you know there's an Apps Forum meant for issues like this if it's most likely not device-specific. Sorry, not trying to lecture you; it just makes it more useful for everyone of everything is in the right place.
I can't remember, does it ask you for connection type? (I don't think so, but just making sure.)
Are you using UMA / Wi-Fi calling? If so disable this and try again.
If you can't nail it down as an issue with your connections, your best bet is to contact WhatsApp support directly. You'll find their support email via the App World listing.Saving the world, one OS at a time...
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- CrackBerry User
- 11 Posts
Thanks for the help. I thought for some reason I didn't have access to posting in that forum! I'll do that next time.
No, it doesn't ask for connection type. It asks for permissions first, and then goes immediately to asking to verify my number. It is still sitting "awaiting network".
I don't know what UMA / Wi-Fi calling is, so I don't believe so? I have a 3G connection and have tried this both with and without Wi-Fi turned on. I think you're right, my next step is probably just emailing whatsapp.
Thanks a lot
- CrackBerry Newbie
11-29-2012, 06:19 PM #4
- 1 Posts
yes please im also having the same problem, im using a bb8520, and my whatsapp worked fine until i had to update it, and then the problems began, i cant get past the last update stage, it just keeps intilaising, eventually giving me an http error -1 .. please help someone, ive contacted whatsapp but they not much help either
- 11-29-2012, 07:05 PM #5BB4Life