[ebinmoothedam]

Hello All,

I have a new problem now while connecting my phone to my computer. Two days back I disabled password protect in my phone and since then, when ever I connect my phone to computer via the USB cable, the phone detects and shows me options like USB Storage / Synch / Charge only.

I select USB Storage but my computer wouldnt show my memory card

I tried changing the blackberry cable and tried different usb ports. Also tried the blackberry fix "CaliFix.exe" but still didnt help.

The phone detects the USB connection and displays the option but my computer fails to display my memory card.

I use my phone to transfer files between computer this has been frustrating me since the issue has happened.

Any help would be appreciated.

Ebin

[Ousus]

A silly question, but do you open the Desktop Manager after attaching the phone? I have found that I can't get access to my memory card if Desktop Manager is not also open (even though the phone shows the options you mentioned).

[ebinmoothedam]

A silly question, but do you open the Desktop Manager after attaching the phone? I have found that I can't get access to my memory card if Desktop Manager is not also open (even though the phone shows the options you mentioned).

I do not open Desktop Manager. It used to work like a USB thumb drive...but not anymore.

I only use desktop manager for backup files and when i am updating the OS.

Not sure what has happened now for the USB mode to fail.

[Batter Pudding]

Any chance of testing on someone else's PC?

Or get a MicroSD Card Reader and try with that.

[leontam]

If you're using windows, go into control panel > programs (uninstall a program), then select the bb desktop software, click on it, select REPAIR, reboot computer, see if the usb port works again. Good luck

[ebinmoothedam]

If you're using windows, go into control panel > programs (uninstall a program), then select the bb desktop software, click on it, select REPAIR, reboot computer, see if the usb port works again. Good luck

Tried it now...doesnt work

[Shadow_Dog]

When you connect it, on the phone it shows 3 options. Pick the "USB" option.

[ebinmoothedam]

When you connect it, on the phone it shows 3 options. Pick the "USB" option.

Yes I get the three options and I do select the USB one. The computer makes an sound notification that its connected but the drive doesnt show up...

[Batter Pudding]

Technical time: Click your Start Menu on the PC. Right Click the "Computer" icon and select "Manage". Now select "Disk Management". Can you see the Blackberry listed at all? Maybe with an error on it, or mention of the wrong format?


Have you tested that MicroSD card anywhere yet? Different reader, different PC, etc.

Have you tried pulling the SD Card out and cleaning the contacts?

[ebinmoothedam]

Technical time: Click your Start Menu on the PC. Right Click the "Computer" icon and select "Manage". Now select "Disk Management". Can you see the Blackberry listed at all? Maybe with an error on it, or mention of the wrong format?

I see it !!! [Healthy Partition]...

But why is not showing where it is supposed to be with ?

I checked the card in a reader and it worked. The contacts are clean.

[Batter Pudding]

When you see it in Disk Management, does it have a drive letter allocated?

If not, try RIGHT CLICK and "Change drive letter and paths". Then pick a different letter for the OS to use.

You will not damage anything on the card with the above action. This just tells the PC which letter you want to use.

(Even if a letter is shown for the drive, you can still try changing it see if that helps)

[ebinmoothedam]

When you see it in Disk Management, does it have a drive letter allocated?

If not, try RIGHT CLICK and "Change drive letter and paths". Then pick a different letter for the OS to use.

You will not damage anything on the card with the above action. This just tells the PC which letter you want to use.

(Even if a letter is shown for the drive, you can still try changing it see if that helps)

IT WORKED wwoohooo

It had a letter assigned to it...but I changed it to something else...and it worked !! I am happy now !!!!

Thanks a loottt !!!!

[Batter Pudding]

Excellent news. It could just be that the OS was using the letter for something else and getting confused.

Now you have set it to a new letter, it will always appear as that letter from now on.

[ebinmoothedam]

Thanks Again

[shrutikamtekar]

Technical time: Click your Start Menu on the PC. Right Click the "Computer" icon and select "Manage". Now select "Disk Management". Can you see the Blackberry listed at all? Maybe with an error on it, or mention of the wrong format?


Have you tested that MicroSD card anywhere yet? Different reader, different PC, etc.

Have you tried pulling the SD Card out and cleaning the contacts?

i have selected the disk management but i dont see blackberry anywhere.i have also downloaded and installed blackberry usb drivers but its not happening please help.

[Batter Pudding]

@shrutikamtekar: Not sounding good. Can you get hold of a card reader to test the SD card outside of the phone?

Clean the card contacts. Check it looks okay.

I hope those "Blackberry drivers" came from RIM directly and not a random google as there is some odd scams out there.


A test. Plug the phone into a different USB port on the PC and watch the phone screen. Do you see the little menu for [USB Device, Sync, Charge] appear on the phone? If yes, select USB mode. Do you see the USB drive appear in windows now?

Have you tried a different computer?

[mnc76]

I'm having the same issue with my Z10 drives not showing in Computer or via the Disk Manager The Z10 says its connected to a computer, I tried "Autodetect" and "COnnect to WIndows PC" and still nothing BlackBerry Link is also unable to transfer files to it It just keeps saying "Preparing to sync". I gave it 10 minutes and it kept giving this message.

[mnc76]

When I plug it into my laptop it says the install failed and it can't find an appropriate driver

[mnc76]

I got it working! Not sure what I did. It involved rebooting and uninstalling/re-installing link. ANyhow, all is good !