How Many Users NOT Experiencing Double Key Input Issue?

**wolfgaze** · 01-06-2011, 06:26 PM

Originally Posted by hoooot44

Here is how you fix the problem.
Go to your carriers website.
download the latest os software for the 9780
Then backup you device
Use the loader to reload the os it should come up fine and if you need to restore your data from your backup
Here is how to use the loader I know it is for a device that does not load but the steps are the same

BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com

Hoot, can you verify first-hand that this does anything? Because this issue has been discussed for awhile now, and nobody has reported this issue being addressed by any OS update. Appears to be a hardware related issue with the phone's construction.

**ubizmo** · 01-06-2011, 06:37 PM

Originally Posted by wolfgaze

Hoot, can you verify first-hand that this does anything? Because this issue has been discussed for awhile now, and nobody has reported this issue being addressed by any OS update. Appears to be a hardware related issue with the phone's construction.

I can verify that reloading the OS does nothing to fix this problem. It's possible, I suppose that there could be a software change that might compensate for a hardware problem, but we haven't seen it yet. 6.0.0.359 is the latest, and now official, version of OS 6 for T-Mobile, and it doesn't fix the problem.

**Jake Storm** · 01-06-2011, 07:13 PM

No problem with mine.
Mexico 4, still using OS .285

**troppan** · 01-06-2011, 07:20 PM

Mine is made in Hungary 2, everything working nice, I neither have experienced the problem with meter berry mentioned above..

6.0.0.294 build

**hoooot44** · 01-06-2011, 07:22 PM

Originally Posted by wolfgaze

Hoot, can you verify first-hand that this does anything? Because this issue has been discussed for awhile now, and nobody has reported this issue being addressed by any OS update. Appears to be a hardware related issue with the phone's construction.

yes i have done it and it fixed the problem

**Stell1na** · 01-07-2011, 11:16 AM

I've had mine for three weeks (approximately) and no such issues here.

Posted from my CrackBerry at wapforums.crackberry.com

**walbern1** · 01-07-2011, 01:38 PM

Nothing here.
6.0.0.294

**grandam3400** · 01-07-2011, 02:29 PM

I have had my T-Mobile 9780 since Nov 17th and just started having issues about a week or so ago. It has been getting worse too. I changed the 'Key Rate' today to 'Slow', we'll see how that works over the next few days.

If not, I will call t-mobile for an exchange. I too have Ghost Armor; hopefully they'll replace it for free on the new phone, idk.

Mine is Mexico 4

**Chriz** · 01-07-2011, 04:15 PM

Mine is from Hungary 2.
Had it 3 Weeks now and no Problems.

**moshpit21** · 01-07-2011, 04:38 PM

2 months and workin fine here

**supra97RX7** · 01-07-2011, 06:01 PM

mexico-4, since 12/21/10. no problems

**RegN** · 01-07-2011, 06:24 PM

just picked up 2 today one white one black both mexico so far after a few hrs no issue. Hope it stays that way!

**BlackBerry.est08** · 01-07-2011, 07:36 PM

Mexico 1. No keyboard issues, though there is a minor build issue with the bezel - something I can probably fix by getting another one replacing it myself sometime in the future.

**WarmElectricalHum** · 01-08-2011, 07:33 AM

Had mine being used for about an hour after being charged and untouched for 14 hours, and it has the keyboard issue - Hungary 2

**max221** · 01-08-2011, 08:36 AM

No build or software problems here at all. Mexico 4

**Chuan Yeong** · 01-08-2011, 09:34 AM

9300, 3 months old, no problem at all

**Phill_UK** · 01-08-2011, 09:57 AM

Originally Posted by Chuan Yeong

9300, 3 months old, no problem at all

That doesn't really count

This issue seems to be specific to the 9780

**bigwarren** · 01-09-2011, 01:23 PM

mines is constantly repeating numbers or letters. It was made in mexico 4

**RDslva** · 01-09-2011, 07:35 PM

I've had mine since Dec 13. The issue is there, but infrequent. I am going to TELUS to see if I can get something done. Mexico 4 BTW.

**milhouse34** · 01-09-2011, 09:37 PM

i bought mine the first week in December. it was replaced the second week in December for the double key input. The new one has been fine for 3+ weeks, but today it's driving me crazy with the double inputs. Especially adding a period and capitalizing after a perceived double space bar hit. very annoying! also Telus - not sure where manufactured.

**cooliosam** · 01-10-2011, 10:45 AM

I did NOT have the problem in the beginning. Had the phone since mid November, but the problem started creeping up in the last 2 weeks.

I'm in the minority that thinks it is a software problem. As I mentioned in another forum, I have seen this on the first gen Bold and also the 9700.

One thing to mention, I only see the double inputs when using programs such as Universal Search, memo pad, texting.. I have not seen this issue when I use the browser... Not sure if that's anything significant.

Also, one fix in another thread seems to be working for me. I changed my Key Rate from "normal" to "medium fast."

**hunhyung** · 01-10-2011, 11:00 AM

I called in to T-Mobile and officially opened a ticket for the double input issue. I advise others to do the same. I even directed the guy to crackberry forums to indicate how many people were experiencing this problem. Maybe they will actually do something if we can get enough people to call in the problem.

**wolfgaze** · 01-10-2011, 12:43 PM

Well I finally bit the bullet and called T-Mobile and ordered a replacement phone. Had to pay $9.99 for the shipping but I can live with that. I'll cross my fingers that I get a good phone that doesn't experience (or develop) this issue.

Ubizmo did you get your 2nd replacement unit yet?

**DaveInVan** · 01-10-2011, 03:01 PM

Originally Posted by milhouse34

i bought mine the first week in December. it was replaced the second week in December for the double key input. The new one has been fine for 3+ weeks, but today it's driving me crazy with the double inputs. Especially adding a period and capitalizing after a perceived double space bar hit. very annoying! also Telus - not sure where manufactured.

That's awful. Are you going to try for a third? I exchanged my first unit after 3 weeks, but the replacement unit has the problem too, only worse! Now that I'm past 30 days since my original purchase, Telus says I have to go through my 1 year warranty and exchange it for a refurbished unit (that may also have the problem for all I know!). I can't believe I've got a top of the line BB but when I type a text it. Looks liiike. Thiss.

**wolfgaze** · 01-10-2011, 03:40 PM

Originally Posted by DaveInVan

That's awful. Are you going to try for a third? I exchanged my first unit after 3 weeks, but the replacement unit has the problem too, only worse! Now that I'm past 30 days since my original purchase, Telus says I have to go through my 1 year warranty and exchange it for a refurbished unit (that may also have the problem for all I know!). I can't believe I've got a top of the line BB but when I type a text it. Looks liiike. Thiss.

Just go up the chain of command until you get a Supervisor or Manager who will work with you... No reason why you should have to settle for a refurbished phone just because RIM can't manufacture this model without any defects.