Enterprise vs Email - Help!
I am trying to set up regular email on my phone however the only option that comes up is Enterprise. I have (or I believe) removed the administrator security thanks to this site as I can now download third party aps however the only option that comes up is for the enterprise account.
This is my old works phone and my replacement phone (controlled by HQ) has the option for both enterprise and regular email – please can someone help. I don’t mind reformatting, wiping or whatever – I just need to be able to set up a normal, personal email account
- 01-14-2013, 01:49 PM #3
- BlackBerry Diva
01-14-2013, 05:06 PM #4
- 7,773 Posts
Remove IT Policy using BB Desktop Manager
The first post from the above thread tells you how to check if your phone has an IT policy. I would follow the steps listed to do a complete factory wipe using Desktop Manager.
YES, I DO BELIEVE THAT I AM WORTH IT!
PLEASE STOP WITH THE LONG POSTS! YOU'RE BORING US.
01-16-2013, 03:25 PM #6
- 4,360 Posts
BIS (BlackBerry Internet Service) is the BlackBerry data plan opened with your carrier and mentioned above. Make a specific request and the carrier should be able to supply a SIM card for the phone with the proper setup.
For the latest OS for your phone check the sticky threads at the top of the individual device forum. OS4.3 is the minimum but there may be much later OS available. Instructions for installation and reviews of every available OS will be in the threads.
- 01-16-2013, 03:32 PM #7
And don't worry about that OS 4.3 section in the instructions posted above. I don't think that even works to remove BES policies. Just follow the bit about BUYR to check if you have a policy on your phone. If you do, come back to this thread I'll point you to instructions about removing the policy.
Edit: OK...I'm pretty sure it's not a BES policy. You don't have the right data plan (i.e. BIS.) Contact your carrier, tell them to remove the data plan that's on there and add a BIS plan.
Last edited by raino; 01-17-2013 at 01:23 AM.
- 01-18-2013, 05:06 PM #11
Yeah--data plan is the hold-up here, now that we (you) have checked that it's not a BES problem.
Have your carrier remove whatever data plan is on your account (most like a BES plan), and tell them to add a BIS data plan. Then the option to add non-enterprise email addresses will show up.
- 01-29-2013, 04:34 PM #14
As SwitchBeach has suggested, make sure you have a BIS data plan.
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