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  1. hales04's Avatar
    CrackBerry Newbie

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    Default Data and MMS not working on 9780

    I have an unlocked BB Bold 9780 and I just purchased a Telus SIM card.

    Everything seems to be working fine with the exception of my data (can't connect at all) and mms (it appears that it doesn't even exist and isn't an option on the phone).

    Here's what I've done so far and I'm not sure where to go from here....

    1. I've tried downgrading my OS to v5, but I couldn't get past a certain point in the DM
    2. Tried restoring my service books from my old blackberry phone (curve 8530) to the new phone, but it doesn't work

    I'm not sure if my troubleshooting is accurate, or if there's other solutions to this problem

    Any help would be great!
  2. lunaticwithin's Avatar
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    #2  

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    Do you have an active BlackBerry dataplan on your telus account?
  3. hales04's Avatar
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    Default

    Yes I do have a data plan
  4. lunaticwithin's Avatar
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    Is it a Blackberry data plan as opposed to a standard carrier data plan from Telus? You need a Blackberry specific data plan in order to use the data functions on the blackberry.

    If you do have a Blackberry data plan, try these steps - both should result in a message to your universal inbox stating your handset your handset has been registered on the network:-

    • Battery Pull - remove the battery, wait 30 seconds and resinsert.
    • Go to Options - Advanced - Host Routing Table - press the menu key and select Register Handset.
  5. Phill_UK's Avatar
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    #5  

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    Quote Originally Posted by hales04 View Post
    ...and mms (it appears that it doesn't even exist and isn't an option on the phone).

    I've tried downgrading my OS to v5, but I couldn't get past a certain point in the DM
    There is no option to create an MMS. Once you attach any media to an SMS, it automatically converts to MMS.

    You cannot downgrade a 9780 to OS5. It's an OS6 device and will only run on that version.

    Your best advice is in the post above, and if that doesn't work... give Telus a call.
    • That's Phill… with 2 L's
  6. hales04's Avatar
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    Any other solutions? I tried calling Telus last night, did the host routing table option...didn't work and all I was left with was "sorry that's all I can do".

    I'll try to call again. Is it possible to get the Blackberry data plan on an unlocked phone? Or am I S.O.L?
  7. lunaticwithin's Avatar
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    Without a Blackberry Data Plan data will not work, it's Telus who provide the data plan so you need to give them a call and check you are on a Blackberry (BIS) data plan rather than a generic data plan.
  8. hales04's Avatar
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    Alright I'll give them a call.

    Thank you both for your help!!

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