can't upgrade apps - get message re install

**sardyl** · 06-21-2012, 10:48 AM

Hi there:
For the last 2 weeks, when i try to upgrade an app in blackberry app world because there is a message that an upgrade is available, when I try to do the upgrade, I get a message that "There was a problem during installation. Please try again" with a blue OK button to press to leave the message area. I have tried removing the battery and it did not help. Please help me. I want the most current version of the apps to be on my phone, and I have plenty of memory available. Thanks!

**raino** · 06-21-2012, 10:57 AM

Try doing a force reset on App World by pressing Alt R S T. This will only force AW to rebuild it's list of apps/updates.

If this doesn't work, you could try opening up AW on a computer and trying that way. If that doesn't work either, try looking for OTA downloads via developer website(s).

**OriginalLucy** · 06-21-2012, 12:51 PM

Or you could uninstall outdated app and re install from your uninstall list. If this makes sense to you. I hope it will.

**sardyl** · 06-21-2012, 02:43 PM

Thanks OriginalLucy. This method worked (as ridiculous an effort it is - shouldn't need to do this!) and I now have upgraded apps.

**OriginalLucy** · 06-21-2012, 03:27 PM

You are welcome. Glad I could help.

**Elnino316** · 07-07-2012, 08:33 AM

Every time want to download and upgrade available softwares in my application world,this message pops up"there was a problem during installation.Please try again" this is making it impossible for me to download and also upgrade some outdated software on my Blckberry(bold) 9780 V6.0.0.666.please how can I rectify it?

**Elnino316** · 07-07-2012, 09:07 AM

Every time want to download and upgrade available softwares in my application world,this message pops up"there was a problem during installation.Please try again" this is making it impossible for me to download and also upgrade some outdated software on my Blckberry(bold) 9780 V6.0.0.666.please how can I rectify it?

**blackberry-unlocking710** · 07-08-2012, 04:01 AM

Originally Posted by Elnino316

Every time want to download and upgrade available softwares in my application world,this message pops up"there was a problem during installation.Please try again" this is making it impossible for me to download and also upgrade some outdated software on my Blckberry(bold) 9780 V6.0.0.666.please how can I rectify it?

Try to reinstall the OS.