1. alex-muc's Avatar
    Hi all,

    i'm not able to restore my data with DM6 because in detailed view of restore process all files like address book are "read only" so I cant select them...

    What can I do?

    What happend before:

    1. wiped device
    2. did BES activation <- was BIS before
    3. tried to restore data <- didnt work
    4. set same device password as before
    5. tried to restore date <- didnt work

    thanks for any help!
    Alex
    08-22-11 11:14 AM
  2. laurah2215's Avatar
    At what point in the process does this occur? Have you tried to do a device switch instead? By any chance did you interrupt the back-up process of the back-up file you are trying to use to restore (this can corrupt the back-up file)?
    08-22-11 11:28 AM
  3. pcgizmo#IM's Avatar
    Try the solution mentioned here:

    Cannot restore address book
    08-22-11 11:30 AM
  4. alex-muc's Avatar
    At what point in the process does this occur? Have you tried to do a device switch instead? By any chance did you interrupt the back-up process of the back-up file you are trying to use to restore (this can corrupt the back-up file)?
    the backup works...i have used it before.

    @pcgizmo:

    thanks for the link. i will try it
    08-22-11 11:46 AM
  5. pcgizmo#IM's Avatar
    the backup works...i have used it before.

    @pcgizmo:

    thanks for the link. i will try it
    If your a BB Protect user you can resotre from within the app.
    08-22-11 11:48 AM
  6. alex-muc's Avatar
    If your a BB Protect user you can resotre from within the app.
    BB Protect doesnt work for BES as far as I know.

    But the link did work! THANKS again
    08-22-11 01:47 PM
  7. alex-muc's Avatar
    the link worked for the address book very well but I also need to restore my "password keeper" any idea how I can do that...at the moment it is greyed out!

    Thanks
    08-22-11 03:22 PM
  8. alex-muc's Avatar
    any ideas - i'm sorry to be unpolite by double posting but there are all my passwords stored and I really need them.
    08-24-11 06:59 AM
  9. diegonei's Avatar
    I get that whenever I try to lod stuff for apps that are not installed. Double check.

    You cal also try downgrading Desktop Manager to early versions. BigBadWulf posted a lik somewhere, but google should work too.
    08-24-11 07:46 AM
  10. Connor-BB's Avatar
    Hi all,

    i'm not able to restore my data with DM6 because in detailed view of restore process all files like address book are "read only" so I cant select them...

    What can I do?

    What happend before:

    1. wiped device
    2. did BES activation <- was BIS before
    3. tried to restore data <- didnt work
    4. set same device password as before
    5. tried to restore date <- didnt work

    thanks for any help!
    Alex
    Are you sure the back up isn't encrypted?
    08-24-11 07:56 AM
  11. alex-muc's Avatar
    Are you sure the back up isn't encrypted?
    What do you mean by encrypted. The backup was created from the same phone (same pin), the phone was locked and is still locked with the same pwd...
    08-24-11 10:26 AM
  12. diegonei's Avatar
    What do you mean by encrypted. The backup was created from the same phone (same pin), the phone was locked and is still locked with the same pwd...
    You have the option to put a password on the backup as well. You'd know if you had encrypted it, so don't worry about it.
    08-24-11 11:18 AM
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