Blackberry Bold keeps turning itself off

**Josh_Downey** · 11-20-2011, 01:21 PM

Hello,

This is my first post on the Crackberry Forums and i'm hoping you can help.

My Blackberry Bold 9780 keeps turning itself off, in my pocket or when I put it down on a table. At first I thought it might be a problem with the battery so I bought a new genuine battery for Blackberry and put it in my phone but I was still having the same problem. I decided to send a tweet to @BlackberryHelp on Twitter and they advised me to do a security wipe, which I did, and still my phone kept turning itself off. I sent them another tweet and another message but they haven't replied. I'm getting a little bit, put it this way, frustrated that when i've paid for a premium smartphone at over £400 I'm having problems after owning the phone for just over 6 months. The phone is therefore still under warrenty but I thought I would just put a message on here first before I contact them to see if it is a small fix that I can do myself rather than living without my Blackberry while it's sent off to be fixed.

I am getting quite fed up now because, I get the Blackberry logo up and I have to wait for the bar to go across (see below image) which takes AGES. I'd hate to rely on the phone in an emergency! After the BBM and e-mail outages not so long ago and now this, i'm SERIOUSLY considering scrapping my Blackberry all together and buying the new iPhone 4S.

Device info

Your carrier: Tesco Mobile UK
Blackberry 9780
Software Version: v6.0.0.294 (Bundle 905, Platform 6.5.0.54)
File free: 236072028 Bytes

Apps installed:

Blackberry App World 3.0.1.29
Blackberry Messenger 6.0.1.32
Blackberry Protect 1.0.10.25
Browser 6.0.0
Copter 1.9
Documents to Go 2.0005.081
eBay 2.0.0.47
Flashlight: Free 2.890
Google Maps 4.5.3
Klondike 1.4.8
Snake- Free 18.0
Soduku 1.0.11
Texas Hold'Em King 2.31
Twitter 2.0.0.16
Vlingo- Virtual Assistant 4.11.4
ZonaSnap- Multipurpose Screen Capture

**audio_engr** · 11-20-2011, 01:49 PM

Hi there

Surprisingly your os is ancient but the Apps / BBM etc are all current. Would strongly recommend you upgrade the aged os 294 to .668 from Vodafone UK or O2. Please dont forget to do a full backup 1st via the Desktop Manager before you proceed with the os upgrade. Your BB blues should disappear in "no time"

All depends how soon you act now !

**Josh_Downey** · 11-20-2011, 01:53 PM

According to the Blackberry Desktop Software, my OS is up to date?

**raino** · 11-20-2011, 04:32 PM

Originally Posted by Josh_Downey

According to the Blackberry Desktop Software, my OS is up to date?

It might be showing the latest Tesco released OS. There is a sticky on top of this 9780 forum with download links for the .668 builds. Upgrade directions are here. Good luck.

**Rootbrian** · 11-21-2011, 09:16 AM

it's quite old. time to update it to .615, .666 or .668.

Posted from my CrackBerry at wapforums.crackberry.com

**Josh_Downey** · 11-21-2011, 11:40 AM

Okay, so following you're instructions I've updated to .668 and i'm still having the same problems. Any other suggestions?

Appreciate the quick replies by the way, you're all great

Josh

**Rootbrian** · 11-21-2011, 03:37 PM

Originally Posted by Josh_Downey

Okay, so following you're instructions I've updated to .668 and i'm still having the same problems. Any other suggestions?

Appreciate the quick replies by the way, you're all great

Josh

When and what time is it turning it self off? Is it constantly at the same time? Check to see that automatic on/off schedules aren't in place in the options.

Posted from my CrackBerry at wapforums.crackberry.com

**Josh_Downey** · 11-21-2011, 04:34 PM

It just goes off at random times, like I can send a text message, pick up my phone to check if they've replied and my phone screen is blank. I click the unlock button and nothing happens so I click the red on button and the red light comes on and the Blackberry loading screen comes up and takes a while to come back on. Other times, i'll get it out my pocket and it does the same thing.

Checked the auto on/off settings. I knew it wasnt that because it doesn't happen every day and not even frequentley but it happens like 4/5 times in a week and its really fustrating when youre talking to someone and you have to explain why you took so long to reply 'cause your Blackberry turned itself off.

Stupid Blackberries... maybe i'll just go back to the old Nokia bricks, never had any problems with them

Josh

**Rootbrian** · 11-21-2011, 04:56 PM

Originally Posted by Josh_Downey

It just goes off at random times, like I can send a text message, pick up my phone to check if they've replied and my phone screen is blank. I click the unlock button and nothing happens so I click the red on button and the red light comes on and the Blackberry loading screen comes up and takes a while to come back on. Other times, i'll get it out my pocket and it does the same thing.

Checked the auto on/off settings. I knew it wasnt that because it doesn't happen every day and not even frequentley but it happens like 4/5 times in a week and its really fustrating when youre talking to someone and you have to explain why you took so long to reply 'cause your Blackberry turned itself off.

Stupid Blackberries... maybe i'll just go back to the old Nokia bricks, never had any problems with them

Josh

Hey hey there, no need to get all angry or saying they're all like it. If you're still under warranty, you can exchange it. But If you feel dissatisfied and your old nokia kicked ***, then why not?

Posted from my CrackBerry at wapforums.crackberry.com

**Josh_Downey** · 11-22-2011, 02:42 PM

Sorry, yeah i'll ring my network provider tomorrow and see if they'll replace it. Thanks for your help

**Josh_Downey** · 11-22-2011, 03:14 PM

Something I probably should of mentioned...the battery in my Blackberry is not the original one that shipped with the phone. The battery life started to deteriorate so I bought a new one from eBay, the listing said it was an original Blackberry battery but i'm wondering whether this could be the cause of my troubles? How much is it for a genuine original Blackberry battery and do you think this will help?

**audio_engr** · 11-22-2011, 03:45 PM

Originally Posted by Josh_Downey

Something I probably should of mentioned...the battery in my Blackberry is not the original one that shipped with the phone. The battery life started to deteriorate so I bought a new one from eBay, the listing said it was an original Blackberry battery but i'm wondering whether this could be the cause of my troubles? How much is it for a genuine original Blackberry battery and do you think this will help?

Most of the eBay batteries are Chinese fakes. My last advice prior to you looking the Nokia way would be to source a Genuine M-S1 battery and then evaluate your position with your BlackBerry. Generally, these devices ought not to give so much hassles.

Gosh!! RIM lists a genuine M-S1 battery via their BlackBerry online store for $79.99 & its out-of-stock...
BlackBerryMS1Battery1500mAh - RIM US

If you check online on Amazon.com you'll find listings from $5 right to abt $50. Check for reviews on the lower cost ones & you'll see buyers are already complaining.

Hmm! buying a battery sounds tricky ...

**Josh_Downey** · 11-22-2011, 04:03 PM

Yeah, when the battery arrived it said it had come from Hong Kong so it was probably fake. I only paid about £3 for it so I guess you get what you pay for! I'll look into buying a genuine battery.

Once again, thanks for your help!

Josh

Posted from my CrackBerry at wapforums.crackberry.com

**vishalamarnani** · 05-29-2012, 04:41 AM

Hi there,

I have bought Bold 3 9780 4 months back and I am using 6.0 Bunble 905 (V6.0.0294, platform 6.5.0.54) in my phone. I am also facing the same problem.. sometimes it goes completely off with red light blinking on and restart. I have pull off my battery and then the phone starts back in normal mode.

I have replaced with OG battery, not a new one but from another 9780 phone, which is also 6 months used (my second phone), but the problem is same.

Do you suggest to load some specific OS software version or please give me some another solution.. This is making me mad now..

I have bought a second hand phone and that too in india... i dont know anything about warranty on it.. please help help help !!

**Rootbrian** · 05-29-2012, 12:30 PM

Following the directions in this thread: http://forums.crackberry.com/general-blackberry-discussion-f2/how-load-wipe-os-using-loader-exe-574814-post7143147/
Or this one:
http://crackberry.com/blackberry-101...ting-system-os

It isn't all that hard to do. You'll need a windows machine and the device software from any carrier. I recommend 6.0.0.448, 6.0.0.666, 6.0.0.668 or higher. Go by App version, not bundle.

**unknown user1** · 02-18-2013, 03:48 PM

It is not because of old OS, Software on your phone or applications killing the RAM. I have fixed two such blackberry devices by removing the cover and re-aligning the battery terminals. Happens if a phone is dropped or the board gets lose a bit. If you can't do it yourself then take it to a technician. He will do it for you.

The problem arises mostly if you change the housing of your phone and the technicians mess it up

Well sometimes it does. But peeps who are having the same kind of problem should give it a whack.

**unknown user1** · 02-18-2013, 03:50 PM

People buy new batteries and the problem still remains. Could be deteriorating hardware, bad signal chip causing extra drain, overwhelming traffic, etc. But usually the genuine batteries are a bit pricy. If you want to get a replacement battery then never settle for cheap alternatives. China is mass producing knockoffs.