Upgraded to 9700 today: "SIM not Provisioned:2"

[grizlee]

I walked into the AT&T company store today, impatient as a little kid on Christmas, knew what I wanted, had a knowledgeable rep, everything was going great... Until it was time to activate my SIM.

I've been sitting here power cycling my phone for 2 hours waiting to see anything other than "SIM not Provisioned:2" and the Red SOS in the top right corner... Already had one call into CS and they told me to wait... I don't have ANY phone right now. Not cool. Is anyone else having a problem activating today? Or is this just HTC jinxing me for leaving them?

[ArMiXiA]

I'm having the same error. I was told it takes up to 4 hours.

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[blanc71]

When I got my 9700 I had to call cs for them to activate my sim it the whole process takes 5 min

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[smashtheqube]

You can do it online... https://www.wireless.att.com/activations/

[jzarowitz]

just go back to the store... takes 5 min in person... had that happen to me too... before i left the store, i turned around, and went back to the sales guy... required a new sim card though.

[myztikal47]

If you just upgraded you can just put your old sim into the phone.....if its a new contact then I have no idea whats going on.

[grizlee]

Originally Posted by smashtheqube

You can do it online... https://www.wireless.att.com/activations/

Tried this method, this was the response:
"ACT005: Our records indicate that all wireless numbers have been upgraded for this account. If you feel you have reached this message in error, please call 1-800-331-0500 for assistance."

I can't win today lol.

[grizlee]

Originally Posted by jzarowitz

just go back to the store... takes 5 min in person... had that happen to me too... before i left the store, i turned around, and went back to the sales guy... required a new sim card though.

They tried a new SIM in mine, so I'm on new SIM #2. Still waiting. The rep didn't seem like she was too eager to try #3 lol.

[grizlee]

Originally Posted by myztikal47

If you just upgraded you can just put your old sim into the phone.....if its a new contact then I have no idea whats going on.

I just upgraded but they told me I needed a new SIM, I didn't see it being a problem at the time so I went along with it. In retrospect, I should have went that route.

[grizlee]

Someone must have been praying for me, because it just started working! Thanks for all the responses. Time to go learn a new OS.

[MacAlert]

It's an AT&T problem. I just got off the phone with a rep there.

Looks to be working now!

[AttilaTheHun]

Originally Posted by smashtheqube

You can do it online... https://www.wireless.att.com/activations/

same thing hear I had the bb9000 got the new bb9700 by FEDEX with new sim instaled ( I just upgreated my 9000 so I could just used my old sim )
any way activeted it on line worked in a seconed

[00Smurf]

Did they update the Sim card # in the computer, I had this happen to me actually 3 times in 3 days, the first 2 times did a new Sim card, third time, just called Customer care and had them reinput the Sim card # into the system. For some reason it just dropped the Sim information out of the system and treated the Sim card like it was valid, hence the nor provisioned message. It's easily fixable, just tell the rep you need the information put back in. As for why that happened to me and now it seems to others, hard to say. Hope that helps in a little way.

00smurf

[RedneckBB]

Same problem here also...Waited 3 hours and gave up,Did a battery pull and BAM! all systems go!!

[stuaw11]

Prob a good idea to call and activate the SIM. I cant imagine they ship it activated/attached to your account sine you have a current SIM in there running.