11-15-09 07:52 PM
985 123 ...
tools
  1. eclipxe's Avatar
    Rep said customers have been calling for months, this was the first order she was able to place. Upgrade and added UMA Talk Forever (be sure add Talk Forever before they get rid of it - MyFaves just disappeared)
    11-09-09 04:20 PM
  2. dunks15's Avatar
    Did you have to say anything special or just asked for it? How much did you pay?

    Thanks
    11-09-09 04:27 PM
  3. eclipxe's Avatar
    I was in shock when she did it. She said it wasn't in her system, but then checked with her supervisor and said she saw it for business orders and could place one (I don't have a business account).

    Total was $217 I believe. I signed up for T-Mo last month but didn't get a device with my contract, so they were able to give me upgrade price. (It might have been $217 or $270)

    I luckily switched to T-Mo before the new plans so I have a grandfathered My Faves 300 plan, + the UMA Talk Forever.

    Good luck everyone...
    11-09-09 04:30 PM
  4. dunks15's Avatar
    Wow maybe ill give it a try and see what happens
    11-09-09 04:33 PM
  5. wlewis617's Avatar
    i just ordered its in the system
    11-09-09 04:35 PM
  6. sharepoint's Avatar
    These Reps. are soooo full of crap. I just called and was immediately shot down. CSR said the OP is lieing at best. Regardless, I'm sure eclipxe was able to score. Job well done, eclipxe.
    11-09-09 04:37 PM
  7. HofstraJet's Avatar
    I am on the phone with TMO Business Support and I can hear another rep telling a customer that the 9700 won't be available until Christmas! LOL

    Let's see what my rep says.

    EDIT 1 - he says that they are available for business customers but not for individual. I said I have a business discount and he said not good enough, but he is checking....

    EDIT 2 - no go....on to CSR #2...

    EDIT 3 - called regular customer service. Saw my business discount and said I had a corporate account and placed the order (well, her supervisor did as she had problems doing it...gee,I wonder why! LOL). Should be here later this week. Lotsa luck to everyone. Will post when it arrives. Total was $217.99 plus $19.99 for express shipping. Phone was eligible for full upgrade.
    Last edited by HofstraJet; 11-09-09 at 05:27 PM.
    11-09-09 04:42 PM
  8. sharepoint's Avatar
    I am on the phone with TMO and I can hear another rep telling a customer that the 9700 won't be available until Christmas! LOL

    Let's see what my rep says.
    Yep, the chick I spoke to had no clue what she was talking about. She told me it was set to be released on Dec. 4.
    11-09-09 04:44 PM
  9. Denise in Los Angeles's Avatar
    Rep said customers have been calling for months, this was the first order she was able to place. Upgrade and added UMA Talk Forever (be sure add Talk Forever before they get rid of it - MyFaves just disappeared)
    When is your new phone supposed to arrive?? Pictures!!

    Also, do you get an email confirmation of your order, so you can post a screen shot??
    11-09-09 04:45 PM
  10. eds817's Avatar
    TMOnews says 11/16 for non-business accounts.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-09-09 04:46 PM
  11. dunks15's Avatar
    I got shut down! Lol but he tried he said he's been checking everyday to buy it his self maybe I should give it another go with another rep? hhmm
    11-09-09 04:54 PM
  12. runner4life928's Avatar
    I tried doing the same thing, and came up empty
    11-09-09 04:56 PM
  13. wlewis617's Avatar
    my total was 252 with tax it was so easy i can ssure the op is not lieing it may help if you have the freelancers discount because thats make your account a business account but it is in there system i just placed an order an got free express shipping
    Last edited by wlewis617; 11-09-09 at 05:03 PM.
    11-09-09 04:58 PM
  14. kutzenshlagen's Avatar
    my total was 252 with tax it was so easy
    Do you have any contact info or what you said to get passed them?

    I'm on rep number 5 now and 3 of the past reps have told me that they can order it and it shows up but once they try to continue with the upgrade their computer acts up and they cant get passed that screen due to the blocks put in for business only accounts.

    Any help is appreciated
    11-09-09 05:01 PM
  15. wlewis617's Avatar
    i have the freelancers discount so my account comes up as a business account
    11-09-09 05:04 PM
  16. swoosh042507's Avatar
    I was completely shut down they told me nov .16 it will hit the shelves f***!
    11-09-09 05:04 PM
  17. remipmc's Avatar
    i was told the freelancers discount did not qualify as a business line. im just going to wait until tomorrow to talk to the tmo rep negotiating a contract with my current company.
    11-09-09 05:07 PM
  18. wlewis617's Avatar
    you just have to get the rite rep keep trying i made up a lie i told them that buss rep told me to call into care because he could only do new activations an that the phone should be in there system by 3pm and she was like let me look an she he was rite it is there an she ordered it for me
    11-09-09 05:11 PM
  19. kutzenshlagen's Avatar
    The rep said that it is in her system but the order form wont let her process it... no business account.
    11-09-09 05:13 PM
  20. HofstraJet's Avatar
    Try calling back and ask for a supervisor to help the rep - see my post #7 above.
    11-09-09 05:25 PM
  21. kutzenshlagen's Avatar
    Try calling back and ask for a supervisor to help the rep - see my post #7 above.
    Im calling back right now, regular customer service > retentions > CS rep > Supervisor... Fingers Crossed

    EDIT: WOOOOOOOO Listening to the recording to accept the terms for the agreement of the upgrade!! I think im getting this baby!

    EDIT 2: No luck... He tried and his super tried and neither could get past the blocks i guess. =( All hope it lost after calling 8 different reps
    Last edited by kutzenshlagen; 11-09-09 at 05:47 PM.
    11-09-09 05:27 PM
  22. HofstraJet's Avatar
    Im calling back right now, regular customer service > retentions > CS rep > Supervisor... Fingers Crossed
    Not so sure you should go to retention - those reps are "smarter than the average bear" so they may know that you are not eligible. Keep trying the standard first-tier reps to find a helpful one. YMMV.
    11-09-09 05:29 PM
  23. CellUnlock.net's Avatar
    I was able to order one as well, at the beginning she said NO and then said YES. Phone is on the way!!!
    11-09-09 05:29 PM
  24. BrindawithanI's Avatar
    11-09-09 05:32 PM
  25. eclipxe's Avatar
    Just to clarify - I do have a corporate discount, but not a business account. A supervisor did have to approve it, but that was probably due to my discount (not getting a phone when originally signing up and wanted to get the 9700 at the discounted price).

    I opted for express shipping - was told I can track it using my cell number as a reference on UPS (Track-by-reference number). Nothing showing up in the UPS system yet, so I'll fully believe it once I see it on UPS (or get it on my doorstep!)
    11-09-09 05:37 PM
985 123 ...
LINK TO POST COPIED TO CLIPBOARD
";