[atm1991]

Hi All,

EDIT: Mods if this needs to be moved to 'BlackBerry Tips, How-To & FAQ', please do so and my apologies for posting it here.

I know there are several threads on this already, but I am at my wits end in trying to get this synchronisation to occur. Basically, my university migrated to what I think is Outlook Web App (OWA) 2007. Before this, my university email synced with my Bold 9700 with no issues. All I want to be able to do is send and receive emails from my university account using my Blackberry.

In the BIS Account Setup, I am asked to provide:

Email address:
Email password:
Web Access URL:
User name:
Mailbox name:

To access the email login from my browser, I go to the following address: https://email.itd.uts.edu.au/email/. My Username is an 8 digit number.

Below is the information in the 'About' section once I am logged into the OWA.

Use the information below to troubleshoot problems and report issues.
Mailbox owner: John Smith ‎[John.Smith@student.uts.edu.au]‎
User-Agent: Mozilla/5.0 ‎(Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.13)‎ Gecko/20101203 Firefox/3.6.13
Outlook web application experience: Premium
User language: English ‎(Australia)‎
User time zone: ‎(GMT+10:00)‎ Canberra, Melbourne, Sydney
Exchange mailbox address: /o=ExchangeLabs/ou=Exchange Administrative Group ‎(FYDIBOHF23SPDLT)‎/cn=Recipients/cn=XXXXXXXX
Host address: https://pod51008.outlook.com/owa
Version: 14.0.650.64
Host name: pod51008.outlook.com
Exchange Client Access server name: CH1PRD0301CA001.namprd03.prod.outlook.com
Exchange Client Access server .NET Framework version: 2.0.50727.4927
Client Access server operating system version: Microsoft Windows NT 6.1.7600.0
Client Access server operating system language: en-US
Client Access server version: 14.0.650.0
Client Access server language: en-US
Client Access server time zone: ‎(GMT)‎ Monrovia, Reykjavik
Client Access server platform: 64bit
Mailbox server name: CH1PRD0301MB013.namprd03.prod.outlook.com
Mailbox server Microsoft Exchange version: 14.0.650.0
Other Microsoft Exchange server roles currently installed on the Client Access server:
Authentication type associated with this Outlook web application session:
Public logon: No
External POP setting:
Server name: pod51008.outlook.com
Port: 995
Encryption method: SSL
External IMAP setting:
Server name: pod51008.outlook.com
Port: 993
Encryption method: SSL
External SMTP setting:
Server name: pod51008.outlook.com
Port: 587
Encryption method: TLS
Breadcrumbs:
11:03:06:61 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:03:06:92 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=giljtkiq
11:04:24:94 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:04:25:64 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=giljv995
11:09:48:19 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:09:48:50 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=gilk26ef
11:11:07:59 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:11:07:94 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=gilk3vo7
11:16:47:86 GET /owa/
11:16:48:74 GET /owa/?ae=Item&a=Preview&t=IPM.Conversation&id=CID.uI727 sfxX0eeXK42s1Mt3g%3d%3d.LgAAAABFVToSTPgmSY2eoUpt2w OlAQAcsxaltksgToSZnYj4IBUdAAAAAA2dAAAB.AgAAAAAADZk AAAAAMRkOAAAAAAA%3d
11:16:50:08 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:16:50:42 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=gilkb7zm
11:16:51:03 POST /owa/ev.owa?oeh=1&ns=ClientCache&ev=Get
11:17:15:77 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:19:41:97 GET /owa/
11:19:42:94 GET /owa/?ae=Item&a=Preview&t=IPM.Conversation&id=CID.uI727 sfxX0eeXK42s1Mt3g%3d%3d.LgAAAABFVToSTPgmSY2eoUpt2w OlAQAcsxaltksgToSZnYj4IBUdAAAAAA2dAAAB.AgAAAAAADZk AAAAAMRkOAAAAAAA%3d
11:19:44:50 POST /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=FinishNotif icationRequest
11:19:44:86 GET /owa/ev.owa?UA=0&oeh=1&ns=PendingRequest&ev=PendingNoti ficationRequest&canary=41cb624814894a239e15692cc85 60b78n=gilkeyld
11:19:45:69 POST /owa/ev.owa?oeh=1&ns=ClientCache&ev=Get
11:19:53:96 GET /owa/?ae=Options&t=About&pspid=_1294312786999_107602946

Using all this information, could someone please tell me of the above information, what is needed to fill in the 5 fields required in the BIS Account setup?

Thanks very much

[Rootbrian]

Maybe BIS isn't compatible with some webmail accounts, you could use the browser, but you'll have to (on OS 5 only) switch the emulation to firefox or internet explorer. But as for push, I really don't know how to do it. Maybe make a yahoo mail account and have everything automatically forwarded to that instead?

Posted from my CrackBerry at wapforums.crackberry.com

[atm1991]

I should perhaps point out that when I login at https://email.itd.uts.edu.au/email/, I have to login using a Username, which is an 8 digit number and a password. I don't actually login with the email address like I would say with a hotmail account.

I'm not sure if this helps in solving my situation, but I've literally tried everything I can think of. I know having the university email push incoming mail through to a hotmail account on my phone is a good workaround. However, some staff members at the university refuse to open any mail that isn't from university email addresses. Hence why I need to setup my actual university email with the phone if I wish to send reply messages.

Thanks for all the help

[agentfat2004]

Email address:John.Smith@student.uts.edu.au
Email password:<your password>
Web Access URL:https://pod51008.outlook.com/owa
User name:<8 digit pin>
Mailbox name:John.Smith@student.uts.edu.au

I am certain of the webaccess url,email and password part. The mailbox name is a little tricky, and your username may need to have a domain included. Try this and let me know if it works

[atm1991]

Thanks very much for the suggestion agentfat2004, but I have tried that one before. This is the error message I keep receiving: