Some one please help i lost everything.

**imnotahippy123** · 05-01-2010, 04:21 AM

OK so i wanted to install a program to my blackberry 9700. and normally i use bbsak 1.7 but for some reason every time i tried to launch it it would crash on me. i i went into the blackberry desktop manager. when into application loader and selected the app i wanted to install to my phone.. i had os 5.0.0.593 installed. well once i added the app like i normally have i clicked next and it came up showing that it was downloading a bunch of files and not to remove my blackberry. (btw 593 is installed on my computer) well i came back to my phone and it downgraded my OS to 5.0.0.405. earased all my apps. contacts. emails. everything. only installed the app i was trying to add.

i had lots of personal notes on my phone for work. many many contacts. bbm contacts, all my apps. everything is gone. it didn't even ask me if i had wanted to downgrade or anything. i did what i have normally done in the past to install apps through desktop manager.

to make matters worse it didn't even do a backup. ive searched all through my drive to try and find any files ending in .ipd or backups. and i have nothing. ive always stuck up for blackberry as all my friends and family have goin to the google phone but after this i want to through my 9700 out the window.

i pretty much know that i'm ^*(&)ed but dose desktop manager save the backup if it makes one in a different format then using the app loader?

anyways please let me know.. thanks again
Tom

**BerryUK** · 05-01-2010, 04:39 AM

Sorry to hear you had software problems.

I wish there was something I could suggest, but if you don't have a backup there
is little you can do besides reloading all your apps and starting a fresh.

This is why I perform a backup using Desktop Manager once or twice a month.

Regarding your e-mail you could sync your e-mail to Outlook, and then connect you device to Desktop Manager and do a 1 way sycn from Outlook -> BB to restore your missing past e-mail. That could also be done to restore your missing e-mail contacts, but not the numbers.

Again you should always backup your numbers to SIM card as well.

Sorry.

**imnotahippy123** · 05-01-2010, 04:51 AM

its just really frustrating cause normally when updating an OS it auto backs up for you. and the fact that i was under application loader. added the program and clicked next. thats it.. and it downgraded my OS and deteled everthing.

i normally back up about every couple of months myself. but the really sad thing is my laptop crashed a few weeks ago and i lost everything on that. so i have no backups to go off of.

i always thought blackberrys were the most reliable phone on the market. after this i am done with them.
i'm ganna put it on craigslist and buy a google phone. i had so much important data on my phone and to loose it all because desktop manager auto deleted everything for me with out even the slightest warning.

well thanks for your help berryUK.

cheers mate.

i guess its my fault for thinking i could run my own business on my phone thinking it was a reliable device.
i mean in the last 2 years since ive been using blackberrys from the 8330 8220 9000 and 9700 ive never had a single issues with any of them.

**Pete6** · 05-01-2010, 05:03 AM

What a disaster. I am very careful about Syning and Backups and I am sorry that you did not have one available.

Even though you have lost you data from your phone you will prpbably recover most of it from other sources. This is what generally happens, there are emails, papers, biz cards, memory, friends and other contacts. Still not nice though.

WHat happened was that Desktop Manager connected to the internet and determined that the OS you should be using was .405 as decreed by your carrier and it did the deed. I do not allow DM to do this. I use DM 4.6 which ws the last version before it started connecting to the internet on its own.

If you use a higher version than 4.6 then you should disconnect the internet before you connect you BlackBerry to DM.

Here's a few lines of wosdom from John Clarke on how to set things up so that this does not happen again.

So, you downloaded the newest, latest and greatest OS for your BlackBerry and have followed all the instructions found here.

1. Download and install Desktop Manager.
2. Download and install the OS of your choice for your device.
3. Delete vendor.xml located in c:\program files\common files\research in motion\apploader.
4. Plug in BB and open Desktop Manager.

However, when you open Desktop Manager you get no prompt to update. When you open Application Loader your new OS is not listed!!

This has been plaguing people for the last few months. I've never experienced the issue because of the way I've loaded Desktop Manager but Vasco at Horizon did and he and I together figured this out. I believe we've found the issue and will explain how to fix here.

The problem lies in the new Desktop Manager's automatic "Check for Updates" feature. This feature uses your internet connection to look for OS updates for your device from your carrier. When it does this it loads a second virtual vendor.xml file in the temp folder on your computer (Vista users look in C:\Users\Username\appdata\virtualstore.) So, even after you delete the normal one that is installed with the OS and Desktop Manager, the automatic "check for updates" feature loads another one based on the brand of device you've got plugged into the PC.

To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
5. Finish the installation.
(Note: If you're doing a fresh install of Desktop Manager, be sure and choose the "Custom" install button so that you get the prompt for what features you want installed. Otherwise all the features will be installed as normal and you'll likely run into this issue.)

Once that is complete, you'll need to go back and search your computer for vendor.xml. When you do the search, make sure you click on "Advanced Options" and make sure that you search Hidden files and folders. This is important as some operating systems create a virtual store in the temp folder that this vendor.xml file is located in. You will not find this particular vendor.xml if you don't have hidden files/folders selected for search. Once the hidden vendor.xml is deleted it won't come back if you've reinstalled Desktop Manager without the Automatic Update Feature enabled.

Now, make sure your OS is installed (you may need to install the OS again, if you actually remove Desktop Manager and then reinstall Desktop Manager again. Make sure that you delete the normal vendor.xml file LAST before updating the device.

Tip of the day: Desktop Manager is not even required for doing an OS upgrade. In the same folder as the vendor.xml file is a file called Loader.exe. Running that will run apploader without Desktop Manager.

**imnotahippy123** · 05-01-2010, 05:14 AM

i mean rim has been loosing clients cause other phones run so much bettor in a lot of areas.

i can understand it going online to check to updates and not even telling the user that its going to update and all but the fact that it dose not even restore your info or back it up for that matter just shows that rim dose not care about their current clients.

maybe it is time that rim needs to stop making blackberrys. they are lacking in so many areas, they can't seem to make a single OS that just works. either you get one OS that works ok on some things and dose not on others or the other way around. since i got my 9000 then to the 9700 ive installed and played around with every leak and official OS that has come out. not a single one has everything worked and if it was not for bes,bbm, and push email they would have nothing but a really expensive mp3 player.
i mean the web browser sucks and yet they charge more for blackberry internet then the other smart phones by 30% on a google phone or crappy windows mobile phone you want to surf the net its no problem. on the blackberry its almost not even worth it.

(this is just my opinion though) yesterday you could have said the same thing and i would have to strongly disagreed.

also thanks so much pete6 for explaining that and your help.

**Pete6** · 05-01-2010, 06:19 AM

Originally Posted by imnotahippy123

i mean rim has been loosing clients cause other phones run so much bettor in a lot of areas.

i can understand it going online to check to updates and not even telling the user that its going to update and all but the fact that it dose not even restore your info or back it up for that matter just shows that rim dose not care about their current clients.

maybe it is time that rim needs to stop making blackberrys. they are lacking in so many areas, they can't seem to make a single OS that just works. either you get one OS that works ok on some things and dose not on others or the other way around. since i got my 9000 then to the 9700 ive installed and played around with every leak and official OS that has come out. not a single one has everything worked and if it was not for bes,bbm, and push email they would have nothing but a really expensive mp3 player.
i mean the web browser sucks and yet they charge more for blackberry internet then the other smart phones by 30% on a google phone or crappy windows mobile phone you want to surf the net its no problem. on the blackberry its almost not even worth it.

(this is just my opinion though) yesterday you could have said the same thing and i would have to strongly disagreed.

also thanks so much pete6 for explaining that and your help.

The root causes of this problem were that:
- you were running a beta (unreleased by your carrier OS) RIM just corrected this. Not very nice but understandable as it just saw a different OS from the one it KNEW was right. If you run beta OSs then you need tp pay more attention. I know it's fun but...
- you had not Synced your phone and you had not done a Backup. I do not know why DM did not make one. It should have. Trty a search for any .ipd files maybe there's on around somewhere. It will be called LoaderBackup-(yyyy-mm-dd).ipd
- you did not understand the ramifications of running DM >4.6. Again, this is not unreasonable.

I am still sorry that you have lost business stuff. That would, well, upset me a lot, if it happened to me.

**shansmi** · 05-01-2010, 09:04 AM

Reading the forums will get you EVERYTHING you need. To backup your settings and messages use the DM. To backup your 3rd party applications use the proc over in the "how to" section. It is as simple as doing half a device switch and copying a directory to a different location.

Neither method above has failed me yet but you need to do both to get everything backed up. BTW a simple search would have shown you we know BBSAK is broken for everything but wipe device and loados when using loads later than I think 500.

This is not RIMs fault but mainly yours for not having a recent backup of your device and paying attention when prompted to update software on your device. As for the load, that is on your carrier for not approving loads later than 405.

Posted from my CrackBerry at wapforums.crackberry.com

**imnotahippy123** · 05-03-2010, 05:50 AM

yeah i guess it was my fault but i'm telling you it never gave me any option for updating. or anything like that.

i did find an old backup i made from a vary long time ago so i did get a good chunk of my contacts back. and spent 2 days re-downloading all my apps. thank god i did make a backup a few months ago of all my third party apps i did pay for a while ago.

but after going to the AT&T store and playing with all the other phones i must say i'll stick with my blackberry. i do apologize for the rudeness of my last posts. this is why its a good idea to wait a day before posting. then again i was still really upset tell i went to the AT&T store today. AND I WILL NEVER GET AN IPHONE!!!

but i must say after using ATTs official os 5.0.0.405 what a POS. it was SOOO SLOW!!!.
so today i made a back up of both files and apps and installed 593 hybrid and i am really enjoying it..

so once again i am sorry for the way i was ripping on the blackberry. yeah they may lack in some areas but in my opinion its better then any other phone on the market.

thanks again for all your sympathy.

toodles.