Rogers sent me a "new" Bold 9700

**BobbyTee** · 02-12-2010, 09:12 AM

I bought mine at launch and over the past 2 months the battery life has dropped to 3 hours DOING NOTHING!

So Rogers sent me a refurbished 9700. The phone looked like new when I received it. NOW, my problem is the Menu Button and Back button are very clicky and feel almost loose. They dont have the feel of the original phone I had. It almost feels like the buttons double-click or something weird. Its hard to explain.

But, the trackpad feels more solid on this one. Both were made in Mexico.

Should I send this one back again and tell Rogers I want another one or is this just a minor issue?

**jgaspar89** · 02-12-2010, 09:16 AM

Seems like it works fine. Don't be so OCD.

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**BobbyTee** · 02-12-2010, 09:16 AM

Originally Posted by jgaspar89

Seems like it works fine. Don't be so OCD.

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Yeah good point. I do have a slight OCD issue so this is probably why its driving me nuts.

**greggebhardt** · 02-12-2010, 09:21 AM

Originally Posted by BobbyTee

Yeah good point. I do have a slight OCD issue so this is probably why its driving me nuts.

Just relax and enjoy your new phone!

**mikem87** · 02-12-2010, 09:29 AM

Well did u buy insurance? If u did I would argue that u should get a new one with no problems

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**TheComebackKidd** · 02-12-2010, 09:55 AM

If it is not affecting the overall functions of the phone, then I don't see why you should replace it.

**brightlime** · 02-12-2010, 10:04 AM

It would bother the heck out of me.. I am thinking of getting another 9700 because my enter button lifts up, I'm afraid it might pull off -then I'm screwed.

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**BobbyTee** · 02-12-2010, 10:11 AM

Originally Posted by brightlime

It would bother the heck out of me.. I am thinking of getting another 9700 because my enter button lifts up, I'm afraid it might pull off -then I'm screwed.

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Thats what it feels like here. It feels like the buttons are kind of lifting up if I dont push them right in the centre. I will try it out for a week and if it drives me bat**** crazy I will trade it in again.

**ELvolution** · 02-13-2010, 10:40 AM

Gah...sorry to hear it...I went through 6 refurb 8900's from rogers...problems ranged from keys not working....scratches...and since I inspect every phone I receive from those jerks (lol) I even managed to get one that ARRIVED water damaged lol..I eventually convinced them to keep the piece of crap unit and give me a 9700....which i had replaced twice (FOR BRAND NEW UNITS...I wasn't playing the stupid refurb game anymore)...now on my 3rd 9700 and I LOVE IT!

edit:: ALSO, lol...they tried to tell me that I sent one of my 8900's with water damage and attempted to charge me $250+taxes...needless to say a week later there was a $300 credit on my account and an apology from the office of the president

**pilsbury** · 02-13-2010, 10:51 AM

hey, its your phone and your money. the only one who has to be happy is you. if youre not satisfied, send it back, but you'll get another refurb, and the one you get may be worse than the one you have now.?