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  1. RemixIt's Avatar
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    Thread AuthorThread Author   #1  

    Default Replacing 9700 Screen

    ...How easy is it? I have a small crack on the screen :'( I'm wondering if I should buy a screen tp replace or take to dealer with invented problem as my baby is only roughly two weeks old

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  2. Bettermost's Avatar
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    #2  

    Default

    See if you can still purchase the insurance.
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  3. gwbold9000's Avatar
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    #3  

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    It's not that hard. There's a video on youtube to disassemble the 9700 and you can order a replacement screen from Cellular Nationwide Network - 3G, Sony, Panasonic, LG, SonyEricsson, Nokia, Tools, BlackBerry,. I think it's around 80-90 dollars. You can try to return it for a new one but most likely they will say that it's your fault and won't replace it under warranty.

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  4. RemixIt's Avatar
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    Thread AuthorThread Author   #4  

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    I have a phone insurance through future shop and you have to concentrate to see the crack...think ill luck out if I tell customer service theres something wrong?

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  5. WBold's Avatar
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    #5  

    Default

    Quote Originally Posted by RemixIt View Post
    I have a phone insurance through future shop and you have to concentrate to see the crack...think ill luck out if I tell customer service theres something wrong?

    Posted from my CrackBerry at wapforums.crackberry.com
    If you can't really see the crack easily, then you're probably gonna get by with it. Especially it's only 2 weeks old.
  6. RemixIt's Avatar
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    Thread AuthorThread Author   #6  

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    Bah...only problem now is getting to futureshop (2+ hours) for a phone replacement. Any ideas what my phone should be "sick" with for replacement?

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  7. noaim's Avatar
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    #7  

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    no clue what you can tell them
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  8. jcp007's Avatar
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    #8  

    Default

    How did the crack happen? Either replace the screen or buy a new/refurbished device.
  9. 3CISSBB's Avatar
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    #9  

    Default

    Quote Originally Posted by RemixIt View Post
    ...How easy is it? I have a small crack on the screen :'( I'm wondering if I should buy a screen tp replace or take to dealer with invented problem as my baby is only roughly two weeks old

    Posted from my CrackBerry at wapforums.crackberry.com
    It's not hard if you've disassembled a BB before. If you're new to this then I would recommend a replacement if possible. If not, have someone who knows what they're doing replace it.
  10. thatton's Avatar
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    #10  

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    Just tell them that your phone is constantly rebooting and you've already tried updating the software. Also, tell them that your screen just randomly blacks out from time to time. I manage an AT&T store and we use this all the time to get warranty replacements sent out. I would imagine that it would work just the same if you went in to the store. Just hope and pray that you don't get a rep to do the exchange that actually does their job. We are tought to thoroughly inspect every device that is returned for liquid and/or physical damage! Good luck. PS- you have 30 days from your date of purchase to add wireless phone insurance through your carrier. Just call CC.
  11. RemixIt's Avatar
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    Thread AuthorThread Author   #11  

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    I have a wireless phone insurance through future shop where I got the phone...offers over the counter replacement but I doubt it covers physical damage so I'm looking for an easy excuse to return it...I don't even know how she broke as its never fallen as far as I'm aware of. It could've happened in my case as I bumped against something when I was out and about. Good thing my Defender is on its way

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  12. jcp007's Avatar
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    #12  

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    File a claim unless you feel comfortable replacing it yourself. Look at it as a learning experience and don't try the easy way out by trying to invent an explanation. It is not worth it.
  13. dud3r's Avatar
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    #13  

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    Wouldn't replacing the screen on your own void the warranty/insurance?

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  14. catalytical's Avatar
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    #14  

    Default

    How do you find out which model of screen you have? (to order the replacement) - I've seen 4 different Bold 9700 screen models listed...
  15. dLo GSR's Avatar
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    #15  

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    do you mean you have a CRACK or a SCRATCH? when you say "crack" i imagine a broken LCD display.
    Previously: Blackberry Bold 9700 - 6.0.0.344
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