- 12-20-2009, 06:45 PM #1
Phone goes right to GPRS while on phone calls
Okay, so I've been wondering about this issue since I've gotten the phone (about 2 weeks now). It seems no matter what firmware I've used - stock .330, leaked .405, currently leaked .421 - when I'm on a phone call, it NEVER stays on 3G; it drops straight to GPRS, not even EDGE, within about 2 or 3 minutes...I've been lucky to have it stay on 3G for 5 minutes once.
I have the T-Mobile 9700, as mentioned above, tried several different firmwares, all with the same results. Any ideas regrading this? I thought the whole idea behind having 3G other than better voice quality was that you can talk on the phone and use data at the same time, which I can't at all. Also, I'm in Southern California area, and I'm blanketed with 3G...constantly full bars of coverage. I know that's not always the best measurement to use, but still, seems odd that every call would do this.
- CrackBerry Genius of Geniuses
12-20-2009, 06:52 PM #2
- 7,950 Posts
- type mypin
if you want my real opinion id return the phone for a new one.. im on at&t and don't have this issue at all and if its happening on all firmware it may be hardware relatedGuys/Gals when I post things I am posting to the best of my knowledge if I am for certain incorrect please correct me more knowledge to me helps. Thanks!
- CrackBerry Addict
12-21-2009, 12:05 AM #7
- 988 Posts
Quick question guys, did you in this issue loose ability to make call and use data at the same time?
I have been noticing this similar thing for a while on my 9700. However, since I have always been able to send, receive e-mail, to usee BBM, and other data apps etc., I don't see anything wrong with the mixed up icon.
I even see that on certain occasion, when I start with UMA for voice, the icon switch over time (while I am still on call) to EDGE. However, I can still perform all other data apps with no issue.
On both instance, the phone switch back to either 3G (on the road) or UMA (at home) immediately after I finish the call.
IMHO, I do not see anything wrong here really. Of course, you guys issues may be totally different.Z10 - 10.0.10.85 and PB 64GB
- CrackBerry Genius
12-21-2009, 12:34 AM #9
- 2,380 Posts
I am having the same problem. only when on 3G and on a phone call that is three minutes+ long(or so). Drops to GPRS, the call quality and signal is still great which is weird but no data while on a call for emails or text or BBM, pretty damn annoying. tmo says it is not a known problem. This thread proves that they know better.
- CrackBerry Genius
12-21-2009, 10:03 AM #12
- 3,478 Posts
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TMO is still rolling out 3G. It will be a while before all the kinks are worked out. Some of what you are seeing could even be their staff trying to correct the issue. The best thing I can say is track the issue by putting your phone in engineering mode then when it happens call tmo and give them all that data. Your lat/long and address as well as the LAC and cellid plus the rssi info. When enough of these calls come into the call center, drive teams and techs will be dispatched. All this info is worth gold to those trying to find the needle in they haystack.
Posted from my CrackBerry at wapforums.crackberry.com
Last edited by shansmi; 12-21-2009 at 10:06 AM.
- 12-21-2009, 11:48 AM #13
But 3G has been in the So. California area for a while now (over 6 months, if not more). I would think it should be working for the most part. And once the call drops to GPRS when on a call (and ONLY when on a call), I get no data (no emails, no BBM, etc.). It's frustrating to say the least.
So I just spoke with a CS and they're telling me there's nothing that can be done and it's just how the network is. I told them if that's the case, then they need to really work on their 3G network since at&t can use voice and data simultaneously. I honestly think he didn't know what in the **** I was talking about, but whatever. I do think us T-Mobile 9700 users that have this issue need to speak up and let them know we're not satisfied. Just my thought...
Last edited by rwill80; 12-21-2009 at 12:35 PM. Reason: Just talked to T-Mobile CS