password recovery

[route664]

Hi folks...

I have a Bold 9700 that used to be connected to our company bes with a password set. My colleague configured a brand new torch for the user, so that the Bold 9700 is not connected to our bes anymore.

Here's my situation. The user would like to get some videos off of the Bold 9700. However, I'm at 9/10 tries before wiping. Is there any way for me to get the vidoes off the blackberry. Nobody knows the password. We also checked the memory card and it was not on there.

[Adam Zeis]

If you don't know the password you're pretty much out of luck

[Rootbrian]

If you have a backup in desktop manager, enter the wrong password 10 times and it'll wipe the device. Then just restore the backup, but don't set a password that's easy to forget. Lession learned. If it was encrypting the media card, those videos are useless, everything stored on the media card from the device, also useless.