[syco666]

Hi Guys,

Had my BB for 3days now and woke up this morning to find on a white screen i can see that a pixel as small as they may be, is black, ive tried turning the bb on and off but to no avail?

Q1, how will i know if its frozen or blown?

Q2, if it has blown will the store where i purchased the bb from replace it?

Thanks

[mojosingle]

Hi Guys,

Had my BB for 3days now and woke up this morning to find on a white screen i can see that a pixel as small as they may be, is black, ive tried turning the bb on and off but to no avail?

Q1, how will i know if its frozen or blown?

Q2, if it has blown will the store where i purchased the bb from replace it?

Thanks

Sorry to hear of this. You've turned your BlackBerry on and off, but have you done a battery pull?

For Q2: They should replace it unless it failed due to user fault (you got it wet, etc.)

[syco666]

Yes, i forgot to include that, still the same result, I am starting to think that the pixel has blown i just hope that the store dont just see this as me being picky!

Or am i ? i just mean after 3 days its frustrating

[mojosingle]

Yes, i forgot to include that, still the same result, I am starting to think that the pixel has blown i just hope that the store dont just see this as me being picky!

Or am i ? i just mean after 3 days its frustrating

Nope, you deserve to have a perfect phone. After all, you paid perfect money for it! I would return it, unless they can resolve the issue. (Have you installed any apps yet?)

[syco666]

just the facebook one, I am waiting for my 16g mem card before i start installing apps etc.

I didnt pay any money for the bb its on a contract, i just hope they either fix it there and then or just replace the handset god forbid they send it off

[mojosingle]

just the facebook one, I am waiting for my 16g mem card before i start installing apps etc.

I didnt pay any money for the bb its on a contract, i just hope they either fix it there and then or just replace the handset god forbid they send it off

Well, I would give this thread a lil' time today (some of the fine folks here might have some other replies that might resolve your issue that I am not aware of since I have not had this happen to any of my phones).

If no resolution is found here shortly, then when you go to return your phone, if I were you, I would not mention that I am returning it because of the dot. I would mention the other problem that you are having with your phone..... (You know, the way it seems to reboot unexpectedly all the time?)

[syco666]

Haha yes, i like the sound of that, thanks for your help.

[Ibn la Ahad]

The black dot you're seeing is normal, every BB has that. Naah, just kidding, bro.

It's blown, as far as I'm concerned. I'm sorry to tell you. If a pixel is EVERY color (red, green or blue) it's frozen, EXCEPT for black. That means it's pretty messed up.

EDIT: I don't know how stores handle these kinda situations with phones, but with TV's, here in Holland stores only help you if you have 5 or more blown up pixels.

[Spiral_ouT]

I would definitely mention both problems when attempting a return. The dead pixel would point to a hardware issue, as the constant rebooting may lead them to believe it's only a problem with the software. You should have no problem getting it swapped if you mention both.

Not sure if you already knew this or not, but you cannot download applications onto your memory card. Just letting you know since you said you were waiting on it to arrive before installing apps.

[Ahmed S]

Have to agree with Spiral here. I would request a replacement from my carrier if I were you.

[syco666]

Hey guys just to let you know, i took the BB to the store today, alls i said was that their seems to be a blown pixel and id only had the phone 3 days, before i could say anything else, the guy said ok no problem ill get you a new handset. wooohoooo