Desktop sync from Outlook Contacts - Crisis!

[MattCole2]

Hi - have searched on this topic, I expect the answer is really simple....I had sync'd my Outlook Contacts to my BB Bold 9700 through the Desktop manager. I then deleted all the contacs on the BB via the Desktop manager because I wanted to start from scratch. re-syncing hsa failed - no error message, just the basic computer error noise (if you know what I mean?) when I get to the 'Please Wait' (or similar)message on the syc task bar....Think removing my battery worked last time this happened, but no joy this time.

Any ideas? What sort of problem does this indicate?

[FirePsych]

Is it just hanging up?
Go into Organizer on DM and make sure it's still set up to sync.
Also, in your BB go into Options, Default services and see if you have the right contact list set as your default.

[MattCole2]

Hi - and thanks.

DM is all set up to sync.

Bit confused re the BB Options tip - on the BB I've gone to contacts on the 'desktop' screen, then Options, then Default under Contact Lists - clicking this simply shows a wireless sync option (disabled/ not available) and a Number of Entries tally (0) -so no option to change contact folder settings - that I can see, at least!

[FirePsych]

Not familiar with the "computer error noise"
What version of DM are you running? Is it the most recent? I think you can check through Help.
What are you running on your 9700? 5.0 or 6.0?

If you're on 6.0 just do a Search on your BB for Default Services. You'll probably find the same info on a different screen.

Check for AntiVirus stuff running in the background.

Check the BB website for their support forums.
Basically, your problem is that DM is freezing in the middle of a sync? You might want to do a search on that?
I would try a batt pull and reboot your PC.

[MattCole2]

Thanks - will check all these. Yes, it's basically freezing mid sync.

(FYI - that noise? No idea what its name is, but it's the one you get no matter what application you are in on Windows when it just doesn't want to do what you want it to....)

[FirePsych]

I think it's called a Critical Stop or something like that. Might have to uninstall, then reinstall DM. I found earlier versions to be very tempermental.