Configure E-Mail

**jagjitsingh** · 01-30-2012, 10:37 AM

Hello users,

I have a question about my blackberry bold 9700.

I want to configure my E-Mail adress. but it is not working.

When i go Instalation > E- Mail > Internet E- mailaccount > ......

When i click on internet E- mailaccount it isn't working....

my OS is - 6.0.0.668

can you help me ?

thank you

**Laura Knotek** · 01-30-2012, 10:45 AM

Do you have a Blackberry data plan (BIS)? If you do not, you cannot use push e-mail.

Generic data plans or data plans for other smartphones will not work. Only the BIS data plan will enable you to have the proper service books to enable push e-mail on your device.

**jagjitsingh** · 01-30-2012, 10:48 AM

Hello

I have a BIS

I think the software is the problem...
because when i want to click on internet e mailaccount i doesn't work

**Laura Knotek** · 01-30-2012, 10:51 AM

Did you recently get this device used? If so, the PIN might still be tied to the previous owner's account. If that is the case, you will need to contact the seller and have him call his carrier to release the PIN.