[DianaDurban]

Hi, I have a Blackberry Bold 9700.

I can not connect via USB or Connect to Blackberry Desktop. It use to connect but now nothing. I was on OS5 software and now OS6. Not sure if this was the casue.

If i connect the USB cable it charges the phone but no connection. When i put other Blackberry phones onto the same Laptop, using the same USB cable it works perfectly.

I have tried the following:

1. Enable storage to ticked - then save etc
2. Update/Refreshed USB on PC
3. Disable the clock when connecting USB " When charging - Do Nothing"

Desperate please.......

[BigBadWulf]

Sounds like you lost a pin on the USB port. There should be 5. With 4 you'll still charge, but won't connect.

[DianaDurban]

Sorry to sound silly, but is that the USB port pin on the phone or the USB port pin on the charger itself?

I presume you mean the phone as i have changed my USB cable?
Is it possible to get that port replaced?
Can someone get data off for a back up without changing this port?

I also tried to connect via Bluetooth to do a backup but clearly i am doing something wrong.........

Thanx so much for your reply.

[BigBadWulf]

Yes, the phone.

Do you have bluetooth on ypur PC to connect to? You can use BB Protect to backup in the meantime, provided you are on BIS and it's available in your region.

Yes, the port can be replaced. Should cost about $40 all told.

[DianaDurban]

Hi. Yes my laptop does have Bluetooth but as usual i am clearly not doing something right. I will look into BB Protect - Thank you.

I truly appreciate your assistance - MASSIVE THANK YOU!!

[Johan Cronje]

I was about to throw the phone out of the window and then tried a different USB port. Everything works fine now. I think you need to check your PC USB port capabilities as a possible source of the problem.