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Old 03-14-2011, 08:51 PM
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Default 'Blackberry device is plugged in' Problem

Ok so recently I picked up a Blackberry 9700 running 6.0.0.380


Whenever I plug it in to the computer on the BlackBerry it shows 'Blackberry device is plugged in'. I then proceed to select Charge Only as I need to use it with DM and about 10 seconds after that the 'Blackberry device is plugged in' msg keeps popping up on my phone waiting for my selection.

How do i fix this?

It goes into a cycle almost were it keeps asking me to select an option either 'USB DRIVE' , 'Sync Media ' or 'Charge only'
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Old 03-15-2011, 06:13 AM
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Select USB DRIVE and you should be fine. Also, maybe wipe and load OS 6.0.0.448, 6.0.0.461 or 6.0.0.499. .380 is a problem waiting to happen, lots of bugs.

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Old 03-15-2011, 12:20 PM
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Sounds like you may have a loose USB port. Try another cable, another port, another PC. Does it cycle when you wiggle the cable?

You could try completely uninstalling all BlackBerry software from your PC and reinstalling it. Make sure the BB is unplugged while you do this.

I also second the recommendation of upgrading your OS to either .448 or .461. The .380 release was not good.

If none of these fix it, you may need to send it in and get the port repaired. This is a fairly common repair.
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BlackBerry Forums at CrackBerry.com > > BlackBerry Smartphone Help and Discussion Forums > BlackBerry Bold 9700   'Blackberry device is plugged in' Problem

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