| | 07-16-2012, 07:24 AM Thread Author #1
bb dm 5 crash when i plug bb os 6
i have bb 9700 with os 5 then i upgraded to 6. after 2 years of usage w/o any complaints, recently i felt it so slow and tends to hang several times in a day. my fren suggested me to change back to os5, because bb9700 designed for os5, so it will run faster.
i uninstall my bb dm6. then i reinstall bb dm5. when i plug my bb os6, the dm crashed (stopped working). i already done uninstall-reinstall with different computers and still didnt make any changes. what should i do now?
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 188.8.131.52
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab
p.s.: i searched the inet that there is an app called "BBsak", its very nice n useful, but when it backup your data, it only covers 3rd party app, it means that you will lose contacts, PIN, notes, etc. i have to back up data with bb desktop manager
i've been so frustating about this. would u mind helping me? thanks before.