[xOx75]

Hi everyone,
I have a problem with my Blackberry 9700.
In fact, for a few month, my Blackberry starts (there is the loading menu) and while the blackberry is getting started, he "crashes" and then he restarts.
This things repeats each time that I put the battery in.
As well, i can't access to the Blackberry OS !
A wipe can not be done because the blackberry couldn't be recognize by the computer.
Does it really dead ?
How can i fix that problem ?
Thanks you for reading my problem and hoping that a solution can be find.

[Pete6]

The problem is probably with an program (application) tha tyou have installed.

Reboot the phone into Safe Mode (mode sans echec) by pressing and holding the <Escape> key (right of trackpad) for the first 30 secs of the boot.

This will boot the phone sans les application 3e partie.

If this fixes the problem then you must de-install your application until the phone works.

Tu peut m'envoyer un message prive si tu veux. Car je parle le Francais mais je l'ecris mal. Par contre je connais tres bein les BlackBerrys et j'ai eu un 9700 pendant deux ans. Je suis sur que nous pouvons regle ton probleme dans us courte delai.

Je prefere de ne pas continuer de l'ecrire le Francais dans un forum publique.

[xOx75]

Thanks you.
I sent you a private message. The Safe Mode doesn't work.
Hoping that a solution can be find.

[blackberry-unlocking710]

Try to connect it to a computer without the battery.

[Superfly_FR]

XOx75 . [Sorry guys, but he's French so I'll advice in French]

Je vois deux options.
La première c'est que to reboot est dû à une carte SD défaillante:
- Retire la batterie (mini 30 secondes)
- Retire la carte SD
- Redémarre et voit si ça va mieux.

Si c'est le cas, essaye de reformatter la carte (après en avoir sauvegardé le contenu) sur un PC externe ... ou change la.

Seconde option : recharger totalement l'OS comme le suggère blackberry-unlocking710.
ATTENTION: tu perdras toutes tes données perso ... j'espère que tu avais fait un backup ...

- Installe la dernière version du Desktop Manager sur ton PC/Mac (BlackBerry - BlackBerry Desktop Software). PS: Je te conseille de désinstaller la version précédente avant de faire l'install; ne fais pas de mise à jour.
- Retire la batterie de ton tél et branche-le via USB. Le DM devrait alors te proposer de réparer ton tél. N.B: à la fin de l'install, il te dira aussi qu'il ne peut accéder à la ROM du tél, ce sera le moment de remettre ta batterie en place

Dis-nous si ça résoud ton problème ...

[I'll translate the accurate part/all when xOx75 will be back with follow-up]

[Superfly_FR]

Je prefere de ne pas continuer de l'ecrire le Francais dans un forum publique.

x0x75, tu peux remercier Pete ...
And Pete, you're doing pretty well; you shouldn't censor yourself !
Your phrase is almost perfect, you're 100% forgiven for accents and caps !
Je préfère ne pas continuer à écrire en français dans un forum public.

[Pete6]

x0x75, tu peux remercier Pete ...
And Pete, you're doing pretty well; you shouldn't censor yourself !
Your phrase is almost perfect, you're 100% forgiven for accents and caps !
Je préfère ne pas continuer à écrire en français dans un forum public.

Merci. T'es gentil. Je n'ai pas un clavier Francais. Sorry .

Let's hope this gets sorted out soon.

Crackberry is truly amazing.

[xOx75]

Thanks you guys, you're so kind !
I'll tell you some news

[xOx75]

Your french is so good.
I'll try your solutions.

[xOx75]

Bonjour,
J'ai réalisé la méthode de Superfly_FR.
Mais lorsque le logiciel Blackberry Desktop Manager affiche "en attente de l'initialisation du terminale", l'écran du Blackberry affiche que la batterie n'est pas placée dans le terminale.
Je la place donc dans le blackberry et le téléphone refait le même problème (chargement puis il redémarre).
Que puis-je faire ?
Merci de votre aide !

[Superfly_FR]

Ok, I reached my limits, so I translate the last post of xOx75 so that others may help better.

Bonjour,
I've tried to connect without battery, (as suggested) but as soon as the DM displays "waiting for device init", the 9700 screens pops "insert the battery". Then, if I insert it the phone boots again and again (same problem).
What can I do ? Help !

Please note, we've also made some tries by PM last being: "shut down the phone (hold the red phone button), start the DM (wait), plug the phone with USB", with no more success.

Anyone having an emergency debrick procedure ?

P.S: feel free to post in English, I'll translate if XOX75 PM me.
N.B : XOx75, envoie-moi un MP si tu as des soucis de traduction.

[carullo]

Pre-Install Tasks
1. Disconnect the device from the PC

2. Download and install Desktop Manager and the Handheld OS to the PC (if they have not already been installed):

Desktop Manager and Handheld OS List
Command Line Tasks
1. Start a Command Prompt in DOS from the PC (Start >> All Programs >> Accessories >> Command Prompt)

2. Change the directory to: C:\Program Files\Common Files\Research In Motion\AppLoader

•If you do not know how to navigate to this directory follow instructions in 2a)
2a)

From C:\ prompt type:

cd \Program Files <hit enter>
cd Common Files <hit enter>
cd Research In Motion <hit enter>
cd AppLoader <hit enter>
3. Make sure Desktop Manager is not running

4. Connect BlackBerry to the PC

5. Enter the following command in the Command Prompt window:

loader.exe /nojvm
Installation
1. The Application Loader Wizard window will open

2. Click on Next

3. You will get a drop down list with the COM ports and one USB port entry

4. Select the one which says USB:UNKNOWN

•If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed in a1-a5:
a1) Disconnect the device from the PC.

a2) Keep the Application Loader Wizard window open

a3) Remove the battery and put it back

a4) While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds

a5) When USB:UNKNOWN appears in the drop down list, you need to immediately select Next

5. The loader should now connect to your device and you will be able to reinstall the OS


Thanks to acnst @ BlackBerry Forums

Retrieved from "http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_w ipe"

[xOx75]

I'm able to understand english.
I'll try your solution. I give you some news

[xOx75]

Hi everyone,
I give you some news about my problem.
In fact, i've tried carullo's solution, i've installed an 9700 OS by downloading it RIM Website.
Everything works until in AppLoader, this one tells me that it doesn't find something to install for my 9700.
(i've installed an AT&T BlackBerry OS)
So, I'm still in trouble.
Thanks to everyone !

[SwitchBeach]

Did you delete ALL the vendor.xml files from your computer?

[xOx75]

Yes, it still doesn't work

[xOx75]

I've tried everything on AppLoader by installing some kind BlackBerry 9700 software and that one always tells me : "no application has been found for your device".
I've deleted vendor.xml and it still doesn't work.
I'm losing hopes, i think my smartphone is dead.
No one could help me ?

[SwitchBeach]

You need to find ALL the vendor.xml files. There is a hidden file in a hidden folder.

Unhide all the folders. Search the WHOLE computer.

[tekidah007]

Ok, I reached my limits, so I translate the last post of xOx75 so that others may help better.



Please note, we've also made some tries by PM last being: "shut down the phone (hold the red phone button), start the DM (wait), plug the phone with USB", with no more success.

Anyone having an emergency debrick procedure ?

P.S: feel free to post in English, I'll translate if XOX75 PM me.
N.B : XOx75, envoie-moi un MP si tu as des soucis de traduction.

What translator did you use

[xOx75]

I've deleted ALL the vendor files and it still doesn't work.