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  1. sjeh's Avatar
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    Thread AuthorThread Author   #1  

    Default 9700 Loading Screen Freeze

    Hi guys,

    Got a problem with my UK Vodafone 9700.

    Woke up this morning - and it's on the loading screen (that you see after a battery pull) with the progress bar three quarters complete. It's not progressing. Tried removing the battery. Any ideas?

    Has been working perfectly for the last 2 months. Haven't changed anything.

    Very strange. Please help, not sure what else i can try!
  2. Zach7's Avatar
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    #2  

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    Will it respond if you hook it up to your computer via desktop manager?

    Posted from my CrackBerry at wapforums.crackberry.com
  3. ArchStanton's Avatar
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    #3  

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    Same thing happened to me on new years eve. I'm with T-mob UK, gave them a call and they advised an FOC replacement with a new phone. I said that I'd rather have this one fixed but was told it wouldn't be possible. New phone is due tomorrow .

    I've tried all sorts with this phone since then (Desktop manager, battery drain, etc) but with no joy, just won't go past the 3 qtrs on the loading bar.

    I'm back on my old 9000.......I'd forgotten just how big and cluncky it is!!!!
  4. Phill_UK's Avatar
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    #4  

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    A simple wipe and OS reload should sort this problem

    There are several posts on how to do this... if you search
    That's Phill with 2 L's
  5. ArchStanton's Avatar
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    #5  

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    I can't start it up to wipe it
  6. Phill_UK's Avatar
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    You don't need to start it up

    You can wipe it with BBSAK or CrackMem, then reload the OS as described here... BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com
    Last edited by Phill_UK; 01-04-2010 at 09:18 AM.
    That's Phill with 2 L's
  7. 95yj's Avatar
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    You don't know me, why would you want it? :)
    #7  
  8. sjeh's Avatar
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    Stupid question here, but will reloading the OS mean losing all my personal data?
  9. Phill_UK's Avatar
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    Quote Originally Posted by sjeh View Post
    Stupid question here, but will reloading the OS mean losing all my personal data?
    Yup, but you can restore it from a previous backup file when you're done.
    That's Phill with 2 L's
  10. ArchStanton's Avatar
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    #10  

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    Quote Originally Posted by Phill_UK View Post
    You don't need to start it up

    You can wipe it with BBSAK or CrackMem, then reload the OS as described here... BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com

    Thanks Phil I would try this one but I wanted to try to keep all my apps & settings. If I'm going to have to take the time to re-load and re-set everything then I may as well do it with the new phone that T-mob are offering.

    Thanks again for your help.
  11. Phill_UK's Avatar
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    Quote Originally Posted by ArchStanton View Post
    Thanks Phil I would try this one but I wanted to try to keep all my apps & settings. If I'm going to have to take the time to re-load and re-set everything then I may as well do it with the new phone that T-mob are offering.

    Thanks again for your help.
    No probs Arch, and I don't blame you.

    I'd rather have a new phone, than an old one that just died on me
    That's Phill with 2 L's
  12. noaim's Avatar
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    #12  

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    yupz wipe and reload the os
    Guys/Gals when I post things I am posting to the best of my knowledge if I am for certain incorrect please correct me more knowledge to me helps. Thanks!
    http://twitter.com/sn4p2k10
  13. greggebhardt's Avatar
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    #13  

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    If you have not made a back-up its a goner. For those reading this, make a back up now. You never know when it will save you big time
  14. venukb's Avatar
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    #14  

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    Quote Originally Posted by sjeh View Post
    Hi guys,

    Got a problem with my UK Vodafone 9700.

    Woke up this morning - and it's on the loading screen (that you see after a battery pull) with the progress bar three quarters complete. It's not progressing. Tried removing the battery. Any ideas?

    Has been working perfectly for the last 2 months. Haven't changed anything.

    Very strange. Please help, not sure what else i can try!
    How long did you wait; I once uinstalled couple of apps and did a reboot and it kind of stopped at 75%. I was almost about to do a battery pull and all and then decided just to put the phone in holster and wait;

    After 30 min, checked on the phone again, it was up and running; You can wait and see if it loads up (if you haven't done this already )
  15. TLD1's Avatar
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    #15  

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    Just this morning I installed a theme, then deleted it from my applications menu...and my 9700 froze on the loading screen at 100% load on the progress bar. Freaking out a little...I did a hard reset battery pull, and it froze again in the same place for an hour!

    I had resigned to taking my phone back to my local AT&T store and getting another replacement, when suddenly it came back to life and everything seems fine and dandy!

    Hope it stays that way...
    BlackBerry History: (AT&T) 8700c, 8800, 8300, 8310, 9000, 8900, 9700, 9900. (VZW) 9650, 9930, Z10.(x3)...
    Current device: Apple iPhone 5 & iPad Air
  16. sjeh's Avatar
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    Thread AuthorThread Author   #16  

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    FYI this could not be fixed and was sent back to RIM today.

    When trying to reload the OS got this message.



    Basically it was not possible, tried pretty much everything.

    Dissapointed. All is lost.
  17. jflexe99's Avatar
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    #17  

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    Quote Originally Posted by sjeh View Post
    FYI this could not be fixed and was sent back to RIM today.

    When trying to reload the OS got this message.



    Basically it was not possible, tried pretty much everything.

    Dissapointed. All is lost.
    Looks just like MINE!!! I am MUFFED!!!!
  18. Erin Davies's Avatar
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    #18  

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    my phone switched itself off and when i turned it back on the bar loaded fully then just froze, my friends said they can ring me as normal although i cant hear it, the LED also flashes orange which indicates that behind the loading bar, my phone is working as normal, any ideas apart from wiping my phone?! please helppp

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