[IceDigger]

I just bought a Sprint 9650 w/ os 5 on it and trying to update it. I have already activated it on my network.

I am running windows 7 64bit and trying the loader.exe after deleting the vendor file.

This is the message it gives me.

"The blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. Contact your wireless service provider or system administrator."

[elite1]

Did you have OS builds on your PC before this one? (What is the app version you're trying to install, BTW?)

Here's what to try…

TROUBLESHOOTING
How to Fix OS not Appearing as Available
There are 2 common reasons:

A. HIDDEN VENDOR FILE
Consider trying this new desktop app to remove Vendor from several common locations:
Vendor XML Remover V1.0

If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
Check here first:
•64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
•32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
If Loader still doesn't make new OS available, search PC for "Vendor".

If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

B. APPLOADER FOLDER ITEMS

1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
   •64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   •32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
3. Restart PC.
4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

[IceDigger]

I am trying to load the Sprint 6.0.0.706

I tried deleting both vendor files and still nothing.

I also tried part B to your plan and still the same message.

I currently have 5.0.0.1030 on it.

[IceDigger]

Yay, figured it out! The BB wasn't fully registered on the Sprint network.

[elite1]

Are you sure it has been fully activated? Does it do data?

Have you done your device switch yet with DM?
If not, you'll have to do that first.

[elite1]

Yay, figured it out! The BB wasn't fully registered on the Sprint network.

Sorry, we posted at same time.

That was my suspicion, as per my last post.

Glad it's all worked out.

[IceDigger]

Sorry, we posted at same time.

That was my suspicion, as per my last post.

Glad it's all worked out.

Thank you for the help.

[Napster16]

Another thing to also try is doing a battery pull so that Desktop Manager recognizes the handset and when updates are installing, replace the battery.... works most-ALL times