re-starting 9650 "unable to continue" email
I'm taking way to much time to give my 9650 to a co-worker. Setting up has been smooth (transferring her stuff and such).... but now I'm on the email aspect of it.
She had been given a Storm...used it for a couple days.... but can't handle the touch screen life. Everything seemed to be working fine ...including email... on her Storm. So I'm trying to set up the email for the 9650.
I go to manage email accounts and I see her one and only email, gmail account.... it must have transferred over from that Storm.
It asks for the password. I put it in. Then, after a few seconds it says, "Sorry, unable to continue your session. Please log in again".
I've done this a number of times. I have turned off her old phone. This 9650 is getting phone calls, BBM and texts just fine.
I'd like to delete the gmail account and start fresh (not sure if that's going to help), but don't see the option.
- 08-15-2012, 12:09 PM #2
Battery pull and then delete the email.
Setup > Email Settings > Highlight the account > BB button > Delete.
Battery pull again.
Re-enter the account.Current device: White Samsung Galaxy S III 16GB
Verizon: 8130, 8830, 8330, 9630, 9530, 9550, 9650, 9930
AT&T: 9700, 9800
ok... so here is what I did.
I plugged the phone into the computer, started Blackberry Desktop software and removed the "email setup" app from the phone.
Then rebooted it.
Then went back to the desktop software and re-installed the email setup app.
It worked fine.
In fact, the entire "set up" looked different... like, it updated the actual app itself.