Need some advice...serious issue
I have been using the Bold 9650 since July 2010. Starting on Sunday, I ran into an issue where, upon device restart (to clear our some old themes), my screen reappeared with some of the apps I use, but many other apps that came with the program appeared as blank folders. There were folders for "search", "BBM", "Bluetooth Set Up", "wifi set up", etc. When you clicked on the folders, nothing happened. I took out the battery several times, and once I left the battery out for 15 minutes, the reboot worked and all my original themes/apps appeared.
This happened again yesterday several times.
The only way to bring my homepage and app page back properly (I am using the official version of OS 6) is to leave the battery out for 15 mins or so, and then all seems OK. But the next time I do a soft reset, the same thing occurs. It happens when the device says something like "You need to restart now for changes to take affect". It also happened with my "restart me" app.
Any thoughts? I think I am ok as long as I avoid soft resets, but since this is so new, I thought I would ask. I really prefer not to have to re-load the os, but if you all believe that I have something wrong with the program, then I will give that a shot.
- CrackBerry Master
02-15-2011, 12:02 PM #2
- 1,154 Posts
- t of Ale...make it a Guinness
How many themes did you delete? If I remember correctly, every time you delete an app or theme from your device, you are prompted to reboot for changes to take affect. If you deleted multiple themes at one time without a reboot in between, this might cause a problem.
Are you using a custom theme now? When I installed my BGT ZenCalendar theme it took maybe 15 or 20 minutes for my "blank folders" to produce the icons.
There is a possibility you need to back up your device, wipe it, reinstall the OS and then your data, then your apps. I would save putting a custom theme on for the last step. Remember, it can take some time for your device to settle down after an OS update.
You may have hit something here. I did in fact delete several themes at once. In fact, when I finally got the battery pull to work, I went back to the stock os 6 theme, pulled the battery while the device was on, waited 15, and then all was OK. I think I was trying to wipe several themes at once (I try to keep my themes to around 5, but had 10 yesterday, and wiped several at a time without individual reboots). I am going to let it ride, since all seems OK today, and next time I delete something, if I try the reboot, I will do it each time. Maybe that will work. If not, I may have to do the dreaded reinstall, but I really want to avoid that. i hiker, thanks a bunch!
- 02-15-2011, 04:28 PM #5
Just to follow through, I have pretty much resolved the issue using a combination of the above posts. Here's the scoop. I was rebooting while using custom themes, and each time I did so, I got the funky folders as indicated above. There were even some I had never heard of ("provisional"). Battery removal did not solve the problem. However, if I put the stock theme back on and did the battery pull while the stock theme was on, all was well.
Last night I tried an experiment. I deleted a custom theme that I placed on my Bold on Sunday (incidentally, the day this all started happening). When it said that I needed to reboot for the deletion of the theme to occur, I crossed my fingers and hit "reboot now." I was in the stock theme at the time. The reboot successfully wiped the theme, and the funky folders did not appear.
Bottom line....either the theme I downloaded on Sunday was the culprit, or something else occurred that resulted in these funky folders showing up each time I performed a reboot while in a custom theme. While using the stock theme, reboots are fine (and use of the stock theme was the only way to get rid of the folders once I did the reboots while using custom themes). I am able to use my custom themes (which I have decreased in number considerably) but will not reboot or try to delete an app or theme while in the custom theme. Rather, I will simply activate the stock theme and go from there.
There is a chance that the theme I mentioned above that was upgraded on Sunday is the reason why I had these issues, and I have deleted that theme. However, it is a long time, popular theme, and so I will likely reinstall and at least use it from time to time. I won't even tempt fate with trying a reboot while using a custom theme, though. Not worth the hassle.
Thanks to everyone for their input. Problem maybe not solved but I know how to proceed without issues.
- CrackBerry Abuser
02-16-2011, 12:02 PM #7
- 248 Posts
This can sometimes occur when uninstalling a custom theme in OS5, as some themes have their own folder setup. I had this problem frequently when I was running OS5 on my 9700, which I assume is what you're running. If this happenes again, just go into the theme options and select "reset to default". This will reset the folder and icon arrangement back to normal.
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