Help- Sound gone on ringtones, etc.

[MyraIngall]

I have turned my BB Bold 9650 on and off, checked the settings (profiles) and they are all "normal", yet when the phone rings, or I receive an alert I am only getting an LED notification, no ringtone/sounds coming through. Ideas??

Thanks in advance for your help

[jbarbero]

What is your default ringtone? Can you play it with the media player?

[cherimoya]

heres what i did today with same issue, also affected my alarm clock ringer.
my situation was this am i 'overslept' right through my alarm (os 5 - set to alarm antelope) or so i thought when i woke up late. but then i saw that my bb screen showed did i want to dismiss the alarm or snooze it? checked options for alarm settings in clock, was set the way i expected: my setting of alarm antelope was unchanged, volume and duration same. clicked to test it at bottom and got popup that this ringer is unavailable for the phone choose another. went through several ringers - they all came installed on bb, and all were 'unavailable'.

Immediately decided i need to know that the phone ringer is working, and found exact isssue with my phone ringers.

so did a battery pull, left it out a good 5 minutes, rebooted and all was normal. i didn't think of playing ringtone with media player, not sure what diff it would make though?

am positive phone ringers worked last pm several hrs before i went to bed and no missed msgs since. no new apps on phone to blame from time ringers last worked. so...

it's working again, but i'm ver concerned cause no clue what caused it and need to be able to rely on bb. is this a 9650 'new' issue? after a yr and a half, what gives?

[jbarbero]

Try reloading your OS. Something may have corrupted a setting or database.

[cherimoya]

reloadin os? sounds ominous - want to preserve apps and data.
first need to back up data on apps. - wats best way? ten backup my settins and apps - use bb desktop? reload usin bb desktop?

if corrupted, would a battery pull reset fix it or mask it? cause seems fine now.