help - email not working on new blackberry

[wright98]

First, I should explain that I am not tech savvy at all so if I don't provide enough info or am missing something basic, please let me know.

I had an older BB Tour. My husband had a new BB Bold 9650 that he was no longer using. He didn't remember the password for it, so I entered the incorrect password 10 times, which wiped the BB. I then used BB Desktop Manager and set up the Bold for me to use. I have the phone, text and internet working but my email accounts are not working. My husband had a corporate email on it when he used it. I only use personal email accounts. My personal email icons are there and but I cannot send or receive emails. When I tried to send a test email, I got the red x with the following message "message status: transaction error - failure at service".

I have no idea what to do to get my email to work. I went in and validated my aol account with the password. I cannot remember the password for my vzw.blackberry email address but I think I could get it to send it to me if I could receive emails.

Anyone know what I should do to fix it?

[trucky]

Do you actually have a data account enabled on this phone through your carrier?

[pcgizmo]

Is this device registered with your BIS account? You may need to send service books. It appears you have VZW, so you need to get it set up here: https://bis.na.blackberry.com/html?brand=vzw