Fully Charged BB reboots while on web, then constant reboot

[BBBoldismyDRUGofChoice]

Hey everyone,

I have a Sprint BB Bold 9650.

Within probably the last month while browsing the web with FULL battery charge, my BB just turns off and attempts to go through the reboot cycle, however it constantly is rebooting itself, sometimes for hours at a time. I pull the battery, and even go and plug it back in for a charge. Eventually, (sometimes in a matter of minutes, other times hours) my BB eventually comes back and reboots like normal. However whenever it reboots, the battery is completely drained. Even when it reboots within 5 minutes no matter how charged my battery is when is dies it always comes back being completely drained (to the point the radio is off).

Anyone have any hints? I love this phone, but it is becoming more of a hassle than anything, and am seriously considering switching to a Droid.

Hope someone has a fix or at least tell me you have had the same issue so I know I am not the only one.

[jbarbero]

I went through a several month period of time where my new BB 9650 would reboot every couple of hours. This went on for 4 months. Here is what I did to troubleshoot the problem (may be the same thing the OP is going through):

First check that your battery fits tightly against the posts. You may need to insert part of a business card as a shim to snug it up.

May be a corrupt 3rd party app or setting
1. Backup with BB DM. Reload OS without any 3rd party apps. Also, do not restore any preferences, options or settings, just the important stuff like emails, SMS, calendar and address book. I did this several times and it would fix the problem for only about a day or two.
Still rebooting/freezing
2. Copy all SD card files/folders to your laptop. Reformat the SD card and copy everything back.
Still rebooting/freezing
3. May be a corrupt database. Create a free gmail account and add it to your BB. Go into your gmail setup on your BB and tell it to sync contacts and calendar. Once all your contacts and calendar are on the web version of gmail, turn off the sync on on your BB. Open DM and select Delete Data to delete all Calendar and Contact information. Once this is done, your address book and calendar should be empty. Next turn on the sync for both Contacts and Calendar in the gmail setup on your BB. This may take up to 30 minutes for everything to download. Once that is done, do a battery pull and *228. You can turn off the sync for both once everything is successfully restored, if you want.

You need to use gmail to restore your contacts and calendar because it seems that backing up and restoring with DM just puts the same corrupt database back on your BB. Go figure?!?

Step 3. is what finally fixed my 9650. It seems I had a corrupt calendar. Hope this helps.

[olufk]

My sprint blackberry 9650 has the same issue. it goes of randomly and once it comes up the battery is depleted. i have tried all the 3 steps stated above and no solution still.

does anyone have any idea that can help?

[jbarbero]

Originally Posted by olufk

My sprint blackberry 9650 has the same issue. it goes of randomly and once it comes up the battery is depleted. i have tried all the 3 steps stated above and no solution still.

does anyone have any idea that can help?

Maybe a hardware issue then. Have you tried a different battery? You can get a replacement battery off eBay for just a few bucks.

[olufk]

Originally Posted by jbarbero

Maybe a hardware issue then. Have you tried a different battery? You can get a replacement battery off eBay for just a few bucks.

would try that

thanks

[FASHER]

Originally Posted by olufk

would try that

thanks

You might want to make sure it's an authentic BBerry battery.....some of those 3rd party ones are garbage

[cemotyz09]

I had the exact same issue with my 9650 a couple months ago it more than likely is the battery guys if the battery is "plump" replace it nothing else will fix. i would try the carrier first though i recieved my replacement for free from sprint and i wasn't even under warranty