[ezman5086]

I am on my 10th Blackberry since last August, all replaced under warranty. I have had incredibly bad luck with these devices and after my keyboard crapping out after a record month and a half , Verizon send me a new Bold. I think this one has two dead pixels, right next to each other near the middle of the screen (a little up and right from dead center). It only shows up on dark backgrounds, the boot screen, and dark functions like the clock, but nonetheless they are still there; somewhat greenish in color. I have had this phone for about a week and a half, but the pixels are starting to bug me.

Is this acceptable/would you suck it up and try to use it? At this point, I'm pretty much expecting this phone to have some deadly hardware malfunction in less than 30 days anyway.

[grncherry1]

I am on my 10th Blackberry since last August, all replaced under warranty. I have had incredibly bad luck with these devices and after my keyboard crapping out after a record month and a half , Verizon send me a new Bold. I think this one has two dead pixels, right next to each other near the middle of the screen (a little up and right from dead center). It only shows up on dark backgrounds, the boot screen, and dark functions like the clock, but nonetheless they are still there; somewhat greenish in color. I have had this phone for about a week and a half, but the pixels are starting to bug me.

Is this acceptable/would you suck it up and try to use it? At this point, I'm pretty much expecting this phone to have some deadly hardware malfunction in less than 30 days anyway.

Maybe you should give up on these (or any) phones and all man-made devices and seek professional help of some sort. If you have gone through that many devices they are giving them to you so that you will just leave the premises. I'm not trying to be cruel, but I'm just saying.................................

[cbreze]

I've not had a phone, ever that didn't have some little thing wrong.
So in 3 months you've changed out around 9 and now on 10, is that about right? Thats about one every nine days or just over 1/week.
If you use it for work and must have it then maybe you should downgrade to a curve or something.
If it's for personal use I'd suggest another type of device, but they all will have some tiny little issue that would probably bother you.
So my best advice is to learn to just pick your battles. If you don't do that you'll fight everything at every turn.
Not trying to rag on you, but to say you've had ten bolds in 3 months, well most everybody would think that's a bit over the top.
To answer your original question: Just keep it.
Curious tho, were any of the returns for the slanted trackpad?

[i_hiker]

I am on my third Blackberry (Curve>Tour>Bold). Any problems I have had along the way have been carrier related. Stick your Blackberry in an armored case (I currently use an Otterbox Defender). Don't use a hammer to type with. Systematically load apps to insure compatibility.

As for the pixels, since your device is brand new, take it by the VZW store and see what they'll do for you. Good luck.

[jaydee5799]

Yeah, sorry, but no matter how many you have had replaced already, I would not put up with dead pixels. See if VZW can help you as i_hiker suggested.

If you have other minor problems such as track pad bumps and peeling and paint chipping etc, then I'd keep those. But a pixel on the screen; I'd want to replace if at all possible. I mean you gotta look at it everyday.

[parked]

If you have other minor problems such as track pad bumps and peeling and paint chipping etc, then I'd keep those. But a pixel on the screen; I'd want to replace if at all possible. I mean you gotta look at it everyday.

+1.

If the pixels bother you a lot and you're willing to go through another replacement, then go for it.

Also, I believe your pixels are "stuck" and not "dead," as they are green on dark backgrounds (instead of black on white backgrounds = dead). You should try using something like JScreenFix - Fix stuck pixels and screen burn-in to see if it will help.

Good luck.

[ezman5086]

I've not had a phone, ever that didn't have some little thing wrong.
So in 3 months you've changed out around 9 and now on 10, is that about right? Thats about one every nine days or just over 1/week.
If you use it for work and must have it then maybe you should downgrade to a curve or something.
If it's for personal use I'd suggest another type of device, but they all will have some tiny little issue that would probably bother you.
So my best advice is to learn to just pick your battles. If you don't do that you'll fight everything at every turn.
Not trying to rag on you, but to say you've had ten bolds in 3 months, well most everybody would think that's a bit over the top.
To answer your original question: Just keep it.
Curious tho, were any of the returns for the slanted trackpad?

First let me thank you all for responding.

No, I haven't returned any bolds because of the slanted trackpad. This number actually starts with my first Tour from August 2009.

Most of my returns are on tours, and all of them were for malfunctioning hardware or a phone that was bricked by an official Verizon OS. As many of us on these forums know, the Tours had potential to be very problematic. I experienced faulty headphone jacks, jammed/skipping trackballs, and personally went through three phones when the "official" os 5 came out from verizon that bricked the phone after a week. Since a verizon store was close-by and I usually have everything backed up, it was easier to bring it in to them as my first stop.

I was upgraded to the Bold when the store was out of Tours and my trackball was skipping even after a fresh reinstall of OS 5. The Bold has been a very good device so far, until the keyboard mysteriously stopped working intermittently. Luckily I haven't had any issues with the bold other than this. I'm still deciding what I think about the pixels, but as Jaydee said, I do have to look at it every day, but if I switch to a light background I don't really notice it too much, and since this phone works i'm thinking of just keeping it.

[cbreze]

First let me thank you all for responding.

No, I haven't returned any bolds because of the slanted trackpad. This number actually starts with my first Tour from August 2009.

Most of my returns are on tours, and all of them were for malfunctioning hardware or a phone that was bricked by an official Verizon OS. As many of us on these forums know, the Tours had potential to be very problematic. I experienced faulty headphone jacks, jammed/skipping trackballs, and personally went through three phones when the "official" os 5 came out from verizon that bricked the phone after a week. Since a verizon store was close-by and I usually have everything backed up, it was easier to bring it in to them as my first stop.

I was upgraded to the Bold when the store was out of Tours and my trackball was skipping even after a fresh reinstall of OS 5. The Bold has been a very good device so far, until the keyboard mysteriously stopped working intermittently. Luckily I haven't had any issues with the bold other than this. I'm still deciding what I think about the pixels, but as Jaydee said, I do have to look at it every day, but if I switch to a light background I don't really notice it too much, and since this phone works i'm thinking of just keeping it.

Wow! Your first post makes it sound like august 2010 not 2009 and also thought you were talking about 10 bolds in 3 months, not a combo of collections from the past 15 months. I'll change my suggested advice in that case. If in fact those really are dead pixels and they bother you go to verizon and complain and see what they can do for you.

[IAmAuthority]

I definitely would not put up with dead pixels. I would definitely go to Verizon and see what they could do for you. as Cbreze suggested. Make sure to be polite and thankful for anything they are able to do.