[fingerguy]

PLEASE read the entire thing before commenting.

Before I did the following the Bose earbud connected just fine to my Bold 9650. What happened? Well my company switched from onsite exchange to hosted exchange with a BES server. To do this properly I did a "factory reset" on the phone. Note I did this once on my own, and twice over the phone with Verizon. It did the trick for the email issue but caused a problem with my bluetooth. Please also note after I did the "factory reset" my phone number was still showing to be programmed on the phone to my existing number (that didn't get wiped for whatever reason) which I found odd since my understanding of a factory reset it's supposed to clear that and more but that isn't really important right now.

So moving on, after I did the factory reset I still had my number on the phone, I was able to re-connect to the new BES server and life is good. As a result of the factory reset my partnership with the bluetooth was no longer there. So no big deal just turn it on and re-establish a partnership. Okay this is where it gets interesting so keep reading: after trying that, the MOMENT I turn on bluetooth on the Bold and my headset it immediately tries to connect to the bud and keeps failing. Let me clarify, this isn't even me trying to make a new partnership. Yes I said it right, the earbud no longer shows as the list of connected/trusted devices but when I turn on the earbud and the bluetooth is on the Bold it keeps giving me a pop-up every 3 seconds of they are failing to connect. Yes during this time I tried to re-establish a trust but it does nothing but fails.

Now it gets better. So thinking the phone as a PC I upgrade the OS. So first I had to upgrade to the newer version of 5, and then later to 6. So on my Bold 9650 I am running the version 6 OS. After the upgrade everything was back as is MINUS BLUETOOTH!!! The BES was reset properly, phone, etc, EXCEPT FOR BLUETOOTH.

So in short now I have the latest OS and still can't connect my bluetooth. Now I am more than willing to do a factory reset but when I was on 5 that didn't do squat and Verizon is at a loss.

Ideas?

Keep in mind I am an IT tech, so my thinking is while it does not show in the GUI it's in the registry somewhere. If there is a way to manually clear that I think that will do the trick. But all my Google searches come up with the standard stuff that I already tried and then some.

Please help if you can.

[jeffh]

Do you have another device with Bluetooth that you could use to try to pair with your BlackBerry? Another BlackBerry (not on BES) or a PC? If nothing else will pair with your 9650, then it is at least possible that the new IT Policy that came with your BES has disabled Bluetooth. Since you are in IT for your company, you should be able to find out.

I have upgraded OS versions and activated and re-activated on the Enterprise and have never had a Bluetooth problem as a result, but that doesn't mean it can't happen. I don't have a Bluetooth headset connected to my 9650 at the moment, so I can't test it further.

[fingerguy]

Thanks for the reply.

No we do not have an IT policy that prevents that.

Yes I can connect another bluetooth headset to it but I really want to use my Bose for the simple fact I never used a headset as good as that one; worth every penny. And believe me it wasn't cheap.

Yes the bose works on other phones that people let me test for this reason.

I am certain it's something to do with the inner file structure of the OS like for the registry in Windows. I want to remove any remnants of the previous partnership to it manually and try again. Is this possible?

[jeffh]

If you go to Options / Bluetooth Devices, do you see anything paired with your 9650? Sorry if that's too obvious a question. The only way I know to clear an internal OS register would be to reinstall the OS. It isn't necessary to wipe or reset the device first.

[fingerguy]

If you go to Options / Bluetooth Devices, do you see anything paired with your 9650? Sorry if that's too obvious a question. The only way I know to clear an internal OS register would be to reinstall the OS. It isn't necessary to wipe or reset the device first.

Yeah checked/tried all the obvious.

I was hoping upgrading the OS would do it but clearly it didn't. How can you truly do a fresh install of the OS?

[jeffh]

If you do an OS install from a PC using the Apploader, it should be a fresh install. OTA installs may not be. If an Apploader install doesn't do it, you can remove the OS and intentionally brick your phone, then reinstall it. JL_Cmdr is one app that will allow you to remove the OS. There are probably others. I haven't had to do that in so long, I don't have current info.

[fingerguy]

Interesting. I used my Windows 7 PC using the Blackberry Desktop software to upload/install the OS onto the phone. However, I believed one of the steps it did was a restore of my settings for everything was back as is: BES connection, other emails, contacts, etc.

Starting to wonder if this is even worth it anymore. Hmmmm.

[ridesno159]

In the process of the OS install there's a step where it asks you if you'd like to backup and restore the settings or not. You shouldn't have chose that, you're probably restoring your problem every time. Should have done a back up first, installed OS, then done a selective restore from that original backup file.

You could try to delete the Bluetooth settings with DM. Choose "delete data" from the the drop down menu, then click the selective button, and scroll down to Bluetooth. Clear that out, then physically pull the battery out and reboot the phone. Then try to re-establish your bluetooth.

[fingerguy]

Just tried your suggestion and it's greyed out.

I just might wipe the whole thing and then try this, but will wait till after the holidays.

[ridesno159]

That's odd. Are they all greyed out or just the Bluetooth options? You did click the "selected data" when you tried it right?

Maybe this is a BES thing, because it works fine for me...