9650 keyboard issues HELP!!!!

[mcaples]

q0weRftyujiokpa(triggeRs phone)sdrfghujokzxcvbnm (qwertyuiopasdfghjkl with no eDiting) number lock 2 123453(no 6)789q0 as you can seE my phone is meSseD up!!!! HELP!!

P.S NO computeR

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[jaydee5799]

Pull the battery and wait five minutes. Put the battery back in.
If this doesn't improve, maybe an OS upgrade is in order. Which OS do you have? To do it you will need to borrow a computer laptop from someone.

[mcaples]

I pujlleD the batteRfy. As you can teLl it did nokt wokrok...sok tirfeD okrf blacokbeRfrfy (4 in 3 moknths). I'm okn six.q0.q0.524.

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[SwitchBeach]

Has the device been exposed to any moisture at all?

[mcaples]

NO. But give me a minute. HAHAHA...oh AND my Bold re boots wheNeVeR I log on to gmail.com...OS7 and six HATE me

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[SwitchBeach]

I can't tell if you are drunk, high or (and this is a stretch) perhaps being serious.

Good luck. It's time for a replacement device (or perhaps better drugs).

[mcaples]

Its my okeYs TRUST...I was hoping someone here could heLp. Guess not. Gonna drop my VZW account as low as they let me and go pre-paid. Leave BB beHind. I CAN'T go through this again...4 blackberrys since September!!!!!!?????!!!!!

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[jaydee5799]

Please call VZW and ask for a replacement device. They should get one out to you right away. There isn't anything you can do about hardware issues. They should be replacing it for you.

Good Luck.
Were the other devices since September 9650's??????
It is a solidly built deice. I am surprised you had trouble with the 9650.

[mcaples]

Thank you jaydee5799. On my 8530 AGAIN. I think it IS a hardware issue. I'm going BACK to the 9930 (4th one) since its REALY Bold!!!!

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[jaydee5799]

Originally Posted by mcaples

Thank you jaydee5799. On my 8530 AGAIN. I think it IS a hardware issue. I'm going BACK to the 9930 (4th one) since its REALY Bold!!!!

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I was once sent a replacement device that had a bad screen. It had to go back to VZW for a better one. I got it within a day. Problem solved. Let them help you to find a great refurbished device. Do not give up. Good Luck.

[mcaples]

I have had 3 9930 (1 CPO) and 1 CPO 9650...my 4th 9930 will be here Tuesday...the cs rep thought it musta been a hardware problem...I could get a 9650 OR another 9930 I decided to go back to the 9930. I miss my touch screen.

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[jaydee5799]

Glad it's going to work out for you!

[mcaples]

UPDATE: VZW sent me the unit only. As I was returning a 9650 I needed EVERYTHING for the 9930...so after talking to technical support (customer service could not help) about my BlackBerry issues they allowed me to get a Droid Incredible 2...oh happy day!!!...I know a lot of BB folks will shun me...but thats ok...I love my Droid and can't see going back...THIS Android came out at the beginning of this year and its where BlackBerry should gave been LAST YEAR..the 9930 should be the BEST in smartphones...the internals should match the externals...my Droid is a single core phone...WAY more memory...forward facing camera...I WANTED my 9930's to work (not so much the 9650)...if they did...my head would still be in the sand...smartphone wise...just got an email from a friend...my Droid informed me she has a blog on Blogger...now THAT'S smart!!!