719 email problems

[ditto1958]

Originally Posted by jbiggdaddy

Go to options on your blackberry, click on device, then go to advance settings, click on that, then go to host routing tables, click on that, hit the blackberry button, then click on register now. That will bring your email accounts back.

I tried that, but no help. I don' feel like hanging out with Verizon tech support tonite, so I guess this needs to wait to tomorrow.

[princebb]

I had no problem with email when I updated to 719. I just re-entered the passwords and all of my email accounts were active. Don't forget to register your device and send service books.

[chrisy520]

Fubar to the rescue!

Originally Posted by fubar2578:
I found a solution to the email on the vzw support forum that worked for me.

http://mobile.blackberry.com communicate, email. It detected my bold as a new device and moved my email. go figure

This worked for me too. Thanks, Fubar!

[brucefan1]

Originally Posted by ck89101

This is the exact same issue I had as well when I upgraded. Call Verizon tech support and they will be able to get your email back. The tech had to create a new blackberry ID for my cell (not the app store one) and it was fixed. The new OS seems to make your pin invisible to the BIS email server. 10 min on the phone with tech for free and your up and running again!

What number are you calling for tech support? I cannot find one on VZW...
I also "PIN'd" myself & that part is working just fine...
And the BIG question: Do I really want to install the upgrade to 719 again before calling...I downgraded trying to solve the email problem...It it worth it to re-install??

[ck89101]

Originally Posted by brucefan1

What number are you calling for tech support? I cannot find one on VZW...
I also "PIN'd" myself & that part is working just fine...
And the BIG question: Do I really want to install the upgrade to 719 again before calling...I downgraded trying to solve the email problem...It it worth it to re-install??

I would reinstall 719. Since I got my email back it is a better version than the prior. No major changes, just a touch quicker, more responsive and stable. A bit more polished.

Obviously don't call from your BB, Verizon Tech: (800) 922-0204. Tell them your email issue and ask the tech to check to verify you pin and blackberry ID.

[ditto1958]

Fubar's solution worked fabulously! Thank you!

[pick]

I have had/still have the same problems.

I called Verizon tech support and got some help. I had written all of my email passwords and went to the BIS site to resend the service books. My email accounts were there, but after I tried to resend the service books, it said NONE of my email accounts were verified.

I got all but one account resolved with the Verizon tech support. I called them from a different telephone; eventually, they helped re-set andverify all but one email account. The one account I could not get squared away was my gmail account. It kept rejecting the password.

I have since gone to gmail and changed my password.........several times!

I STILL can't get the gmail account verified for my blackberry. I thought that, perhaps, since I've reset my gmail password several times, that google's system hasn't processed all of the changes so it goes through to allow the blackberry verification, but that was last night...........and it still won't work.

[jbiggdaddy]

Thats weird. Cause I did that with the tech support guy on the phone and it worked perfectly.

[pick]

I can log onto my gmail account from my computer without any difficulty, but when I am in the email set-up for my blackberry, I get an error message that my password is incorrect and the account cannot be verified.

EDIT: It's now a little after 5:00 pm EST; I tried to add the gmail account through my bb setup. FINALLY, it recognized the password, verified and activated the gmail account.

[brucefan1]

Originally Posted by chrisy520

Fubar to the rescue!




This worked for me too. Thanks, Fubar!

http://mobile.blackberry.com go to: communicate, email. It detected my bold as a new device and moved my email. go figure
This link worked like a charm!!!
All emails are up & running...had to re-enter my passwords for all but after that, verified with ease...Including my Gmail....Fubar saves the day (and my sanity!)

[BigBadWulf]

Originally Posted by pick

I can log onto my gmail account from my computer without any difficulty, but when I am in the email set-up for my blackberry, I get an error message that my password is incorrect and the account cannot be verified.

EDIT: It's now a little after 5:00 pm EST; I tried to add the gmail account through my bb setup. FINALLY, it recognized the password, verified and activated the gmail account.

I think what's causing a lot of these problems, is not giving the phone and BIS servers enough time to coordinate. I waited about 15 minutes, till the choice between personal and enterprise email came up, then a little while longer for the selection to switch devices popped up, and then activating the first email account took yet a while longer. Why the new device deal is happening through Desktop I haven't a clue, but I'm willing to bet it wouldn't if instead the OS was installed on the PC, and the upgrade done using Loader.exe. Having to re-validate every email has been happening for most of my last few upgrades. That part appears to have become the norm.

[chrisy520]

Nope, BBW. I waited 2 days with no email. I resent service books, re registered HRT.

Kept getting the same error message.

I don't know why DM didn't do the new device switch either. But it didn't I didn't know about the site that Fubar posted. Glad I do now though. I didn't want to call tech support again.

[BigBadWulf]

Originally Posted by chrisy520

Nope, BBW. I waited 2 days with no email. I resent service books, re registered HRT.

Kept getting the same error message.

I don't know why DM didn't do the new device switch either. But it didn't I didn't know about the site that Fubar posted. Glad I do now though. I didn't want to call tech support again.

Sorry you had such trouble Chrisy, and the rest of you. DM wouldn't handle the device switch, it apparently created it. That's why I'm trying to warn everyone to heed my advice and download the OS instead. I can say with almost 100% certainty, avoiding DM to upgrade would eliminate all this frustration.

[ditto1958]

It's been a few days since I got my email accounts back and I have not had problems since then with the updated OS.

All the same, though, if anyone from RIM is monitoring these forums, this is unacceptable. At a time when RIM seems to be fighting for their very existence while iOS and Android devices gain market share every day, RIM seems to be losing the biggest advantage they have ever had that keeps businesses wanting to stay with Blackberry. These kinds of things need to go smoothly every time. The next time I see an updated OS available, I'm darn sure going to wait a bit to see if there are issues. That should not happen with BB updates. Too many business users depend on their berries to communicate.