Start up problem

[maiduguri]

I was updating my 9000 Bold yesterday when the screen went blank, then was replaced by the following:
A white screen with a very small black clock in the middle whose hands are constantly revolving, and this alternates with a black screen and a red light.
My computer no longer connects with the device.

I have tried ALT-CONT-DELETE, and also removing the battery for 30 seconds but it makes no difference.

Can anyone please help?

[lzeng]

maybe you should try wiping ur device and installing a fresh os on it

[maiduguri]

How do I do that, because the device does not connect with my computer and the key pad on the device is non-responsive. Screen only alternates between black background with red light, of white background with very small clock in centre with revolving hands

[saudadeii]

You need to go look in the Blackberry Help section. You'll find the directions you need to reinstall.

[maiduguri]

I finally removed the desktop software from my computer and re-installed it, and I have now re-connected to my 9000 Bold. However, it now says no sim card. I wondered if for some reason the device had locked itself, so I wanted to imput the unlock key I got last year when my brother-in-law gave me the phone. I went into options - advanced options - select sim card, and entered MEPD, and did not get a chance to then enter MEP2 because I got message saying Sim Disabled. If I try to go back into options - advanced options, I immediately get the Sim Disabled message. All these problems started yesterday after trying to update software. Where do I go from here?