Silver Wire on the Keyboard Broke!

**xxxxpradaxxxx** · 12-13-2008, 09:23 AM

OMG!

I woke up today and realized the little Silver Wire in between the Keys on the bottom row snapped!

Ahhhhhh!

How can that happen?

I'm really Careful with my BB!

::Sad Day::

**GapBoyPCS** · 12-13-2008, 09:31 AM

It happened to me three weeks into ownership. For me, it was where it clips under the Alt key. I am pretty sure it was just a manufacturer defect because of how cleanly it broke (almost like it sheared right off the mounting clips). This is even having an OEM skin and the OEM hoslter used at the same time!

I would actually have preferred if they didn't have the strips there. It sure looks nice, but it's a chance that those bits can fall off or break.

**xxxxpradaxxxx** · 12-13-2008, 10:07 AM

Thats where mine is broken too!

And yes, its a very clean cut...

**GapBoyPCS** · 12-13-2008, 10:43 AM

Hope you didn't get my old one :P

From what I gather, that strip is held on in three places. There's some give in the design, but if you had the same problem I did, it might be a flawed batch of keyboards?

**manav** · 12-13-2008, 11:04 AM

Can you post some pics please?

**GapBoyPCS** · 12-13-2008, 11:17 AM

Originally Posted by manav

Can you post some pics please?

I never took any

As soon as I noticed it, I called my carrier and was instructed to go into my dealer ASAP. I was nearing the 30 day warranty period where it'd be a straight exchange for a new one, so I rushed to get a new one.

If you look up close between the bottom of that wire/strip and where it hits the black bezel, you can see a very small "tab" about a mm from the edge of the silver bezel that goes from that wire/strip beneath the black bezel. Mine sheared in a way where that tab broke, and it was sticking up as far as the top of the ALT key.

**xxxxpradaxxxx** · 12-13-2008, 11:45 AM

Originally Posted by GapBoyPCS

I never took any

As soon as I noticed it, I called my carrier and was instructed to go into my dealer ASAP. I was nearing the 30 day warranty period where it'd be a straight exchange for a new one, so I rushed to get a new one.

If you look up close between the bottom of that wire/strip and where it hits the black bezel, you can see a very small "tab" about a mm from the edge of the silver bezel that goes from that wire/strip beneath the black bezel. Mine sheared in a way where that tab broke, and it was sticking up as far as the top of the ALT key.

Same, and if you kinda rub your finger across it, it'll poke you in a not so fun way!

**mapimages** · 12-13-2008, 11:53 AM

if you are past the 30 day you can always just buy another keyboard for $10 off cnn.cn or ebay

just a thought for your sad day...sorry

**xxxxpradaxxxx** · 12-13-2008, 11:57 AM

Originally Posted by mapimages

if you are past the 30 day you can always just buy another keyboard for $10 off cnn.cn or ebay

just a thought for your sad day...sorry

There is no way I can install that... It's supposed to be like totally complicated to do.

Something about the Keyboard falling apart and stuff-

I'm not talented enough with a screwdriver to pull off such a stunt unfortunately.

I bought the black bezel, and the bottom faceplate, and all I could manage was swapping the bottom logo faceplate.

Sad day for sure

**mapimages** · 12-13-2008, 12:05 PM

Originally Posted by xxxxpradaxxxx

There is no way I can install that... It's supposed to be like totally complicated to do.

Something about the Keyboard falling apart and stuff-

I'm not talented enough with a screwdriver to pull off such a stunt unfortunately.

I bought the black bezel, and the bottom faceplate, and all I could manage was swapping the bottom logo faceplate.

Sad day for sure

maybe somebody can help you do it than. really simple to take apart and the video is just what it is.

the keyboard is all one piece and might be a great option

hopefully you can get someone to do it for you

just trying to help...hope it works out

**crookscastles** · 12-13-2008, 12:06 PM

I'm not trying to be stupid, but what happens when those strips fall off? Does the keyboard fall too?

**xxxxpradaxxxx** · 12-25-2008, 10:11 PM

Guess what my Bold got me for Christmas???

Now the second row directly above my ALT key is snapped in the Same exact spot as the first wire snap.

Is this just me?

Or is there like a stress point under the hood that causes it to snap there?

I'm at a loss of words.

My Bold has become unpresentable- like a broken down 1982 pinto or something.

I'm thinking of just buying another Bold this weekend.

I'm sad.

I think I'm going to drink myself into oblivion to help me coop with my grief.

**Morganizer** · 12-25-2008, 10:50 PM

Hate to hear your misfortune. Have you made an argument to the warranty people yet to see if they will exchange. Unless you are driving nails with your Bold this does not sound normal. Just a thought...

**GapBoyPCS** · 12-25-2008, 11:08 PM

Out of curiosity, when you aren't using the phone, is it being holstered? Do you have a case for it? How about a skin? When it is holstered, do you have it holstered when you sit down (say driving the car, sitting in an office chair)?

I'm trying to rule out whether you (or me when mine went) did something that created stress points...

**xxxxpradaxxxx** · 12-30-2008, 08:51 AM

No Holsters- Just Silicon Skins

My BlackBerry Hangs out in my Car Door Handle While I am driving, I don't Know if that's what you wanted to know...

**pinoi** · 12-30-2008, 08:59 AM

I think everyone should be careful when typing on their keyboard. I feel the alt key is a highly used key and that is why the silver wire broke in that are due to so much traffic/usage.

Posted from my CrackBerry at wapforums.crackberry.com

**SevereDeceit** · 12-30-2008, 09:03 AM

Man, that really sucks Prada, hope you get it squared away...

**mandony** · 12-30-2008, 10:40 AM

This problem should be covered under the RIM one year warranty.
Return to your vendor for exchange/repair from RIM.
Do not mess with a DIY repair on something that will be taken care of from the maker.

**Raptor007** · 12-30-2008, 12:13 PM

Originally Posted by GapBoyPCS

I never took any

As soon as I noticed it, I called my carrier and was instructed to go into my dealer ASAP. I was nearing the 30 day warranty period where it'd be a straight exchange for a new one, so I rushed to get a new one.

If you look up close between the bottom of that wire/strip and where it hits the black bezel, you can see a very small "tab" about a mm from the edge of the silver bezel that goes from that wire/strip beneath the black bezel. Mine sheared in a way where that tab broke, and it was sticking up as far as the top of the ALT key.

I have spare white keyboards and red/white keyboards available if you need one.

**xxxxpradaxxxx** · 01-03-2009, 01:05 AM

I think I'm Stuck-

I bought the Bold Before it was available through ATT- I got it on eBay.

It's an unlocked Rogers Bold.

ATT and Rogers Won't Even Bother With it.

Will RIM?

**Nokama** · 01-03-2009, 02:52 AM

Originally Posted by GapBoyPCS

Hope you didn't get my old one :P

From what I gather, that strip is held on in three places. There's some give in the design, but if you had the same problem I did, it might be a flawed batch of keyboards?

I noticed the way that the silver pieces bend. Seems kind of fragile : /

**GapBoyPCS** · 01-03-2009, 08:14 AM

Originally Posted by xxxxpradaxxxx

I think I'm Stuck-

I bought the Bold Before it was available through ATT- I got it on eBay.

It's an unlocked Rogers Bold.

ATT and Rogers Won't Even Bother With it.

Will RIM?

I think you are stuck.

The easy way to find out if RIM would fix it is go on their website:

The service programs outlined...are available only for the following BlackBerry® smartphones, which can be purchased directly from Research In Motion (RIM):

BlackBerry® 8820 smartphone
BlackBerry® Curve™ 8320 smartphone
BlackBerry® Pearl™ 8120 smartphone

If you did not purchase your BlackBerry smartphone directly from RIM, please contact your carrier or reseller for return and repair service.

The last part is in bold (no pun intended) on their website. The only recourse I can see is you finding the person/company that sold it to you on eBay (if you can still find them). AT&T won't touch it because you didn't buy it directly from them. Rogers isn't touching it because you are not their customer and you didn't buy it directly from them. You might be forced to get the parts yourself and attempt to fix it yourself, or just get a new Bold.

**ipos** · 01-03-2009, 08:23 AM

any pic to illustrate?

**K B** · 01-03-2009, 10:07 AM

Prada - you have got to get a new keyboard! And get help with swapping it if needed. I would never swap mine out myself - or the bezel or anything - because I am clumsy and lack confidence. But someone will do it for you - someone here maybe or in a phone store.