I have a similiar situation going on. I JUST checked and couldnt log into the BIS rogers site, so used the same userID and created it as if it were a new ID (even though it was the same as the first time I did it). It allowed me to add my hotmail, and local ISP email addy, but when I went to re-create the rogers.blackberry.net addy, it said it was already created. I tried emailing that old rogers.blackberry.net addy, and received this:
The following message to <XXXXXX@rogers.blackberry.net> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'5.1.1 <XXXXXX@rogers.blackberry.net>: Recipient address rejected: User unknown in virtual alias table'
I checked in the mail folder in the main menu of my Bold, and where my other two addys are there, my rogers.blackberry.net one isnt. However, in old emails that I have still on my phone, one of the ones I recieved at the XXXXXX@rogers.blackberry.net address was in there???
I also checked in my service books, and there is nothing in my service books. I called Rogers Tech Support and they created a ticket and escalated to Tier 2, who will get back to me hopefully in 48 hrs, but in the mean time, would it be a bad idea to resend the Service Books thru the Rogers BIS site?
Someone please help, and let me know if theres anything I can do. It just so happens that a resume that I sent out this afternoon had the rogers.blackberry.net as a correspondence email addy, and Im REALLY hopeful in hearing back from them (or was )