[tag824]

So I updated my phone to .297 and then called at&t and got VVM activated. They said OK you're good to go and I hung up. I launched VVM and it went straight into it without any provisioning errors; nice! I called and left myself a test message and waited and waited and waited for 1/2 an hour and it never showed up in my VVM. I called my VM by pressing #1 and was surprised to see my mailbox no longer worked.

My phone showed that I had one new VM message but I had no way of retrieving it. I call at&t and get "CSR 1" on the phone who tells me I have the wrong VM access number and gives me a new one. I call via pressing #1 and it goes to my mailbox; OK cool. I go to my VVM and still nothing there. "CSR 1" is baffled and puts me on hold for 5 minutes. He comes back on and says I need to transfer you to another team.

I get transferred to "CSR 2" who asks all my info and then what my issue is. I tell her and she says, "oh, I'm sorry but this is the wrong department. Let me get you over to someone in tech support". So I get sent to tech support and "CSR 3" answers and I tell her my issue. She does some "reset thing" and tells me to do a battery pull. While waiting during the reset + battery pull which is about 5 minutes she tells me don't turn on your wifi because it messes up the VVM. I ask her will it work if I get a VM and turn off the wifi and she replies "maybe" . I should have avoided listening to any more of "CSR 3's" advice.

So after my reboot I end up back to getting the provisioning message; sob! So "CSR 3" then tells me she needs to delete my VVM and sets it up again. Hrrmm, OK. After she resets it I get the little wizard to setup VVM which oddly I didn't get the first time I had it activated. I set up VVM via the wizard and "CSR 3" then calls and leaves me a test VM; bam it works! She then goes on to tell me don't access your VM anymore by pressing the #1 key. I ask why and she says once you go to VVM that feature is no longer there and you will mess up your VVM if you do. I ask her if I should I go in and delete the VM number so I don't accidentally call it? She says yes and we hang up.

I go in, delete the number and test it by pressing #1 to make sure it doesn't call anymore. It calls my VM! I hang up real quick and check the speed dial for #1; the number never got removed. I try again to remove it several times with the same result. Must be a safety thing I guess??? Now my VVM won't work anymore; I called and left several test VM messages from a land-line but still nothing showing up even though my phone show's full 3G signal strength. I'm too mad to call at&t back tonight and get a "CSR 4". I shall wait until the AM I suppose.

[jchapman01]

So, uh.... how is it AT&T's fault that it doesn't work anymore? She told you that it wouldn't work if you called your inbox via #1. I know it was an accident, but it's hardly AT&T's fault.

[jasaan08]

You didn't have to do any of that. For anyone else who is looking to update to the latest software and take advantage of VVM (which is REALLY cool), go to the features page of your ATT login account and scroll down to the bottom and choose the feature. Very easy.

[tag824]

Why would calling my VM by pressing #1 in the first place cause issues? Furthermore if this is the case why isn't it automatically disabled on the phone when VVM is activated?

[joemecu]

First of all... nice job calling people trying to help you *******. That's real nice. I'm pretty sure that you wouldn't like to be called ******. I don't care how frustrated your are... this is a new feature, and there's bound to be problems.

Other than that, I think the last representative misunderstood the VVM functionality. You can still access your voicemail by pressing and holding 1. This is just in case you are roaming, and cannot use data, I presume.

I have no problems using 1 thus far. You might want to just redo removing the VVM from your account, re-adding, and setting up again.

You can do this through AT&T's web site if you don't feel like calling, too.

[tag824]

You didn't have to do any of that. For anyone else who is looking to update to the latest software and take advantage of VVM (which is REALLY cool), go to the features page of your ATT login account and scroll down to the bottom and choose the feature. Very easy.

I did have to call them. I'm on a corp account and there is no at&t login I can go to. I had no choice; it sux.

[Ed_Grohl]

Um...my VM number is my actual cell number.

After getting VVM on my account, I hit 1, changed greetings, etc, and it worked great. Love the feature.

But judging from your post, I'm going to guess that you just want to complain. Best of luck getting anything to work with that attitude.

[tag824]

I never verbally abused the people on the phone or had any attitude with them in anyway. I was patient and willing to deal with the problem and work with them.

When getting VVM they never told me I would loose all my VM's after activating it and the rep didn't ask me to check to see it was working or tell me what else needed to be done. Then after calling back and spending well over an hour, getting bounced around, being told things that have no validity and in the end my VVM still does not work. Yet, I'm the one with the problem. Love it.

[netwerx1]

Has nothing to do with you being critical, and everything to do with how you're referring to others. The names you're calling those that were trying to help are better suited for how you're acting, to be honest.

[Laura Knotek]

I had no issues. I didn't call anyone. I went to the My Account page and added the feature there. Then I clicked the icon on my BB, set up my password, and I was good to go.

Just follow the steps in the thread that was posted on Crackberry for the upgrade (VVM link was in 2nd post), and there should not be any issues.

Posted from my CrackBerry at wapforums.crackberry.com

[amazinglygraceless]

Re-opened just remember this is a Forum, not a locker room.
Keep the language clean. Thanks.