No application linked (factory OS) HELP!

**aawong** · 11-18-2008, 04:45 PM

I have a white screen with the message

No application linked
(factory OS)

What to do now? Reload OS?

**sunkast** · 11-18-2008, 04:56 PM

So what happened that led you to seeing this? Did you just buy a phone? Bought used? You may have a defective BB.

**casefile101** · 03-18-2009, 01:59 AM

Originally Posted by aawong

I have a white screen with the message

No application linked
(factory OS)

What to do now? Reload OS?

1. install the correct device software for your blackberry
2. delete 'vendor.xml' from 'C:\program files\common files\research in motion\apploader'
3. take battery out of Blackberry
4. connect USB cable to BlackBerry & PC
5. Open the command prompt
6. type in the command prompt: cd C:\program files\common files\research in motion\apploader
7. then type loader/nojvm
8. Click Next in the window that pops up
9. Click next again even if Correct PIN is not detected (UNKNOWN or FFFF..)
10. wait till app loader menu cames up and select components you want to install
11. Click next then again
12. wait for set to boot up
13. problem solved

**willy9e** · 03-18-2009, 02:04 AM

Originally Posted by casefile101

1. install the correct device software for your blackberry
2. delete 'vendor.xml' from 'C:\program files\common files\research in motion\apploader'
3. take battery out of Blackberry
4. connect USB cable to BlackBerry & PC
5. Open the command prompt
6. type in the command prompt: cd C:\program files\common files\research in motion\apploader
7. then type loader/nojvm
8. Click Next in the window that pops up
9. Click next again even if Correct PIN is not detected (UNKNOWN or FFFF..)
10. wait till app loader menu cames up and select components you want to install
11. Click next then again
12. wait for set to boot up
13. problem solved

just reload os following those..simple

berry-addict · 03-18-2009, 06:57 AM

this means that your phone is possibly unbranded, it seems you followed some sort of unbranding process. am i right

**spyder91** · 03-18-2009, 11:04 AM

Originally Posted by berry-addict

this means that your phone is possibly unbranded, it seems you followed some sort of unbranding process. am i right

The unlock/unbranding software would be one of, if not the only, cause for that screen.

But as stated above, don't fret. A simple OS reload will cure it.

berry-addict · 03-18-2009, 11:18 AM

yes a simple OS cure will cure it, but your phone will then beunbranded. is this what you wanted when you did what ever you did just before that screen poped up.

second, you must have expected this screen because the debranding process you followed would have warned you about this.

with above noted, why did you post this thread if you expected this.

this is all my assumption and i do know what happens when you assume but please explain.

**dobieden** · 05-01-2009, 07:48 PM

...and for those of us who really don't understand the steps to download your operating system again, could someone please explain it in human terms? I have the same "no application linked" message on a white screen but it's the way Alltel returned my phone from a warranty repair. What do I have to do from the first step, in English, to get this message off my phone?
I have a BB 8330 Curve

**wizbat** · 05-08-2009, 04:28 PM

Originally Posted by casefile101

1. install the correct device software for your blackberry
2. delete 'vendor.xml' from 'C:\program files\common files\research in motion\apploader'
3. take battery out of Blackberry
4. connect USB cable to BlackBerry & PC
5. Open the command prompt
6. type in the command prompt: cd C:\program files\common files\research in motion\apploader
7. then type loader/nojvm
8. Click Next in the window that pops up
9. Click next again even if Correct PIN is not detected (UNKNOWN or FFFF..)
10. wait till app loader menu cames up and select components you want to install
11. Click next then again
12. wait for set to boot up
13. problem solved

thank brother u really save my day, good work keep it up

**Trigga05** · 09-26-2009, 06:59 PM

hey i did the steps and got happy that it was going well then i hit this

HELP!!!

A fatal error has occurred while updating your device's software. Please try again.

Device communications error encountered. [A:0x00000025]

**ChaoticKinesis** · 09-28-2009, 10:24 AM

Originally Posted by dobieden

...and for those of us who really don't understand the steps to download your operating system again, could someone please explain it in human terms? I have the same "no application linked" message on a white screen but it's the way Alltel returned my phone from a warranty repair. What do I have to do from the first step, in English, to get this message off my phone?
I have a BB 8330 Curve

I'm not necessarily doubting what you say but I find it very hard to believe that this is the way these companies ship these phones to their customers. Most consumers don't know what an OS is, nor the procedure for linking their phones to their PC via USB. They will probably not seek out sites like this one, that give detailed tutorials on how to install an OS. They won't even attempt to troubleshoot on their own, because the very idea is intimidating to them. So how is this even happening? Is QC at the place that performs the refurbish really that low? Because this is not the first thread I'm seeing that makes this claim.

**ST79** · 09-28-2009, 10:35 AM

Originally Posted by Trigga05

hey i did the steps and got happy that it was going well then i hit this

HELP!!!

A fatal error has occurred while updating your device's software. Please try again.

Device communications error encountered. [A:0x00000025]

Try reloading the OS again ....

**ST79** · 09-28-2009, 10:42 AM

Originally Posted by dobieden

...and for those of us who really don't understand the steps to download your operating system again, could someone please explain it in human terms? I have the same "no application linked" message on a white screen but it's the way Alltel returned my phone from a warranty repair. What do I have to do from the first step, in English, to get this message off my phone?
I have a BB 8330 Curve

Your device has no operating system installed on it. You need load the os.
1. Download the latest 8330 OS from HERE. (Delete all other blackberry operating systems from your pc, if you have any.)

2. Install the OS on your PC, by double clicking the downloaded .exe file

3. Delete "vendor.xml" file. (C:\Program Files\Common Files\Research In Motion\AppLoader).

4. Connect your device to PC

5. Run "loader.exe". ( You can find this file at the same location as vendor.xml). This will initiate the os loading process.

Do NOT unplug the device during this process. Make sure the device is fully charged.

All the best

**timsmish** · 09-28-2009, 05:22 PM

I follow the above steps as I have numerous times and all i am getting is
this system software is not designed for the connected device (A:0x00000043)

**gbsn** · 09-28-2009, 05:27 PM

Originally Posted by timsmish

I follow the above steps as I have numerous times and all i am getting is
this system software is not designed for the connected device (A:0x00000043)

no shiet?

did you install the OS for the bold? did you delete the vendor.xml?

**timsmish** · 09-28-2009, 05:41 PM

Yep I sure did Im on my third OS right now and everytime i get the same thing I can only assume this is not good LOL

**gbsn** · 09-28-2009, 07:08 PM

yooooooou sho? which os version are you trying to install?

**ST79** · 09-29-2009, 02:33 AM

Originally Posted by timsmish

I follow the above steps as I have numerous times and all i am getting is
this system software is not designed for the connected device (A:0x00000043)

Your profile says you have a BOLD and the OS recommended on the above post was for the CURVE 8330!

You must download an os for the bold!

**timsmish** · 09-29-2009, 06:35 AM

I'm not downloading from the link above I am downloading from Tronxs site...I have almost every Bold OS going but only one installed at a time....right now I am trying with Rogers original .162 and still the same thing.....and yes Vendor file is deleted

**timsmish** · 09-29-2009, 10:53 AM

Well Heres a weird update when I connect to the computer the phones pin shows up as 206EA3BC BUT the little white sticker inside shows 20983921 any ideas why guys?

**timsmish** · 09-29-2009, 12:15 PM

Hello People any help LOL I am currently downloadin every OS for every BB one of them has to work doesnt it???

**timsmish** · 09-30-2009, 01:45 PM

Dammit lol none worked

**dsdawson** · 09-30-2009, 02:23 PM

Originally Posted by timsmish

Well Heres a weird update when I connect to the computer the phones pin shows up as 206EA3BC BUT the little white sticker inside shows 20983921 any ideas why guys?

Sounds like the phone has been tampered with at some point. You might try contacting RIM directly to see if there is anything you can do, but I wouldn't hold your breath.

Doug

**judyhb7** · 01-17-2010, 07:31 PM

Thanks ur g8..........

**LittleRedDot** · 01-18-2010, 06:30 AM

Sounds like a security wipe to me. I would be taking it back to where you bought it... Hopefully you did buy it.

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