Maps for the GPS
I am a French user of Blackberry. This is my second device, but the first one with a build in GPS.
I am on SFR (Vodafone) network and I bought it with them.
When I launch the GPS application (called "carte" in French), I have the following message: "BES or BIS access is not set on your mobile access supplier or your sysadmin" - This is an own translation of the French message I had.
Do you have any idea of what is going on? Do I have to install an application?
Thank you very much in advance.
- 10-20-2008, 03:56 AM #2
I think your phone is not yet setup for BlackBerry service from the phone network provider.
Go to Options, Advanced Options, Service Book and see what is available to you. (You will probably have to translate to find the French menus). You should see about 20 entries if your system is configured.
- 10-20-2008, 06:12 AM #4
If you have email and other BlackBerry features working it could be a problem at the service provider (Vodafone) side, or it could even be that Maps or GPS has been deliberately blocked by Vodafone. I think you need to talk to Vodafone Customer Support.
The only other thing you could try is to go to Options, Advanced, GPS then hit the Menu button and select 'Refresh' or 'Update' (not sure of the French menus). If it is working it should search for satellites then give an updated position and timestamp. This would prove the GPS hardware is working.
Thank you for your interest.
I'll try to call Vodafone, but I forgot to mention that the hardware is working, it see the satelites, and give me my speed, the problem is that the maps doesn't appear...
Hope that vodafone will be aware!
I called Vodafone (SFR in France), they propose me their own navigation application, but they told me that they are unable to help me with the application built-in the bold...
I might have to call RIM in England, because they do not have any office in France!
I installed Google maps, but it is very unprecise, and Amaze GPS but it alway openend and shows "connection problem" after 15 to 20 seconds...
- 10-21-2008, 04:52 AM #10
Do you have a clear view of the sky? It might take 30-40 minutes for the first link from satellites, there can be a lot of almanac data to download before the first position can be determined.
OTOH failing to find satellites is not a good sign. If you can't get a result I would suspect a defective GPS module.
Last edited by branta; 10-21-2008 at 04:56 AM.
- 10-21-2008, 06:14 AM #11
Sounds to me like you do not have a Data Plan in place. If the GPS is working and BB Maps displays the dashboard with the sattelites and the speed but no map then itis a data issue.
You must have a data plan to use the BBmaps application and GPS.
I still have the same problem that is described.
I think that I do not have the data plan. It give me my position, speed etc, but it doesn't place me on a map!
Google map is working, but Amaze don't (communication problem!).
Thanks god, I buy it to make phone calls (hi hi).
- 10-21-2008, 09:30 AM #14
It is easy to see if you have the BB data plan.
You requested BB data plan. or maybe didn't request to remove from a standard BB service package. Either way, its a paid extra above voice service so it should appear on your charges.
You have (or are able to) setup BlackBerry email so messages arrive on the BB automatically.
Note - both points must be true, because setup errors can occur and the wrong data package is enabled. It *must* be BB data. Setting up email is the evidence it was applied correctly by your service provider.